sales team leader
Union National Bank
Total years of experience :20 years, 6 Months
Lead and manage team of 5 - 9 Senior sales officers.
Introduce and train team for existing and new credit policies.
Introduce and train team for new products, product alterations.
Assist team members to set action plans and implementation to achieve targets.
Conduct periodical evaluation and assessment to team members.
Prepare daily, weekly and monthly performance report, follow up pipeline progress.
Perform field visits to start new relations with potential companies
September 2005 - December 2006
Abu Dhabi Islamic Bank Abu Dhabi - U.A.E
*** Help Desk
My Responsibilities:
* Handling the incoming inquiry phone calls.
* Guiding customers to proper service area.
* Maintain the Branch Registries.
* Handling custody and delivery of ATM Cards, Visa Cards, Chequebooks, Returned Cheques, internet passwords.
* Handling Mail correspondence between my branch and other branches.
* Performing Weekly / Yearly reconciliation.
* Handling instruction from superior officer and branch manager
January 2007 to 17/05/2016
Abu Dhabi Islamic Bank Abu Dhabi - U.A.E
Working as a Customer Relationship Officer
My responsibilities are:
* Open / handle all types of accounts / Deposits (individual / corporate)
* Promoting, Handling and finalizing Finance for bank products
* (credit cards - finance: personal /vehicle / education / security market shares/ goods finance)
* Handling total customer services provided by the bank.
* Perform cross selling to Bank products.
* Building customer network through providing quality service.
* Handling custody and delivery of ATM, Covered Card PIN.
* Handling customer complaint
LABOR PAYROLL - ATTENDANCE - LEAVES - TICKETING
FRONT OFFICE AGENT
LIFE INSURANCE
COMPLETE TRAINING WITH ROLE PLAY ACTIVITY RELATED TO SELLING TECHNIQUES, CUSTOMER SERVICE AND TIME ANAGMENT
- INTRODUCTION TO MONEY LAUNDRY - CASE STUDIES QUIZ - ADVANCED LECTURE ABOUT MONEY LAUNDRY MONITORING SOURCES AND TOOLS
INFORMATION SECURITY BRIEFING IN WORKPLACE
COMMUNICATION SKILLS
ISLAMIC BANKING PRODUCTS AND SERVICES, EXTENDED STUDY FOR FUNDAMENTALS OF ISLAMIC BANKING PRODUCTS , IN ADDITION TO SERVICE EXPERIENCE STYDY
criminal / civil
secondary school
