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Huda Osman, EXECUTIVE SECRETARY

Huda Osman

EXECUTIVE SECRETARY·Abu Alfadil United Company

Saudi Arabia

Master's degree, Business And Marketing

Work experience

Total years of experience: 8 years, 11 months

EXECUTIVE SECRETARY

March 2021 - July 2021

Abu Alfadil United Company

Khartoum, Sudan

March 2021 - July 2021

-Prepared and reviewed all incoming correspondence for the manager's signature.
-Managed and reviewed filing and office systems.
-Organized and updated schedules for executives.
-Promoted team productivity by keeping supplies organized and well-stocked.
-Handled logistics, catering, workshops, and agendas for meeting and event planning.
-Organized logistics and materials for each meeting, arranged spaces, and took detailed notes.
-Updated executives on changing business needs by thoroughly documenting internal and client meetings.

Company industry:
1373
Job role:
Secretarial

ADMINISTRATIVE EXECUTIVE

April 2017 - March 2021

Ahfad University for Women

Khartoum, Sudan

April 2017 - March 2021

-Project assistant in the collaboration between Ahfad University for Women and the American University in Beirut.
-Responsible for planning, organizing, and managing the day-to-day administrative activities of the program and ensuring compliance with all internal and external policies and procedures.
-Prepared and reviewed all incoming correspondence for the project manager's signature.
-Managed and reviewed filing and office systems.
-Coordinated events and worked on projects.
-Delivered top-notch administrative support to office staff, promoting excellence in office operations.
-Worked with clients to effectively plan and coordinate logistics for projects.
-Collected data, input records, and protected electronic files. Answered a high volume of phonecalls and email inquiries.
-Organized logistics and materials for each meeting, arranged spaces, and took detailed notes for later dissemination to key stakeholders.
-Prepared and reviewed all incoming correspondence for the director's signature.
-Developed detailed standards of procedures for shareholders and time schedules.
- Supported the President in maintaining the schedule, proofreading documentation, and executing special projects

Company industry:
1339
Job role:
Support Services

ADMINISTRATIVE ASSISTANT

February 2015 - March 2017

Ahfad University for Women

Khartoum, Sudan

February 2015 - March 2017

-Analyze and report on the performance of the student's data.
-Monitored supervisor's work (student's Thesis) calendar and scheduled appointments.
-Organized weekly staff meetings and logged minutes for university records.
- Aided Directors in meeting deadlines, scheduling meetings, and resolving pressing issues.
- Organized and prepared the workshops and counties courses.
-Students traveling (Trip).
- Solve the problems of the students.
-Give the students the information needed at any time.
-Prepares the results of the students and presents them to directors.

Company industry:
1339
Job role:
Administration

EXECUTIVE SECRETARY

October 2013 - January 2015

Al-Amjad steel factory

Khartoum, Sudan

October 2013 - January 2015

-Sales and Productions reporting.
-Updated executives on changing business needs by thoroughly documenting internal.
-Organized and updated schedules for executives.
-Responded to emails and other correspondence to facilitate communication and enhance business processes.
-Created and managed office systems to efficiently deal with documentation.
-Posted open positions both internally and externally, and contacted outside staffing agencies
to recruit for open positions.
-Assisted via recruitment search committee with hiring, screening candidates, and coordinating interviews.
- Prepared and reviewed all incoming correspondence for the manager's signature.

Company industry:
Industrial Production
Job role:
Secretarial

CUSTOMER SERVICES AGENT

March 2011 - March 2012

Sudanese Telecommunication Company (Zain -Sudan)

Khartoum, Sudan

March 2011 - March 2012

-Contact Agent (Answer calls).
-Marketing Services and products to customers.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
-Utilized computer to handle high incoming call volumes.
-Passed customer feedback to sales or product teams to make improvements on company offerings.
- Handled customer complaints, providing appropriate solutions and recommending alternatives

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Ahfad University For Women

April 2017

April 2017

Master's degree, Business And Marketing

Sudan

Ahfad University For Women

April 2009

April 2009

Bachelor's degree, Business Administration

Sudan

GPA (rating): Good

GPA (rating): Good

Skills

Follow Up
Expert
Follow Up
Expert
Microsoft CRM
Expert
Microsoft CRM
Expert
Administration
Expert
Administration
Expert
Executive Secretary
Expert
Executive Secretary
Expert
Customer Service
Expert
Customer Service
Expert
Teamwork
Expert
Teamwork
Expert
Customer Services
Expert
Customer Services
Expert
Microsoft Programs (Word, Excel, PowerPoint, Access, etc...)
Expert
Microsoft Programs (Word, Excel, PowerPoint, Access, etc...)
Expert
Project Management
Intermediate
Project Management
Intermediate
Follow up
Expert
Follow up
Expert
Social Media
Intermediate
Social Media
Intermediate
Communication
Expert
Communication
Expert
Customer Relationship Management.
Expert
Customer Relationship Management.
Expert
Market Research
Intermediate
Market Research
Intermediate
microsoft powerpoint
Expert
microsoft powerpoint
Expert
problem solving
Expert
problem solving
Expert
Management
Expert
Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Administration
Expert
Administration
Expert
Customer Service
Expert
Customer Service
Expert
Employee Relations
Expert
Employee Relations
Expert
Human Resources
Intermediate
Human Resources
Intermediate
Payroll
Intermediate
Payroll
Intermediate
Mail
Expert
Mail
Expert
Office Administration
Expert
Office Administration
Expert
Office Management
Expert
Office Management
Expert
Marketing
Intermediate
Marketing
Intermediate
Minutes
Expert
Minutes
Expert
Typing
Expert
Typing
Expert
Office Work
Expert
Office Work
Expert
Administrative Organisation
Expert
Administrative Organisation
Expert
Business administration
Expert
Business administration
Expert
Secretarial
Expert
Secretarial
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Data Entry
Expert
Data Entry
Expert
Administrative
Expert
Administrative
Expert

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Training
Digital Marketing
E-Marketing Company
Mar 2017
accounting
in Mustafa Salim training center
Apr 2012
Show credentials