Huda Osman, EXECUTIVE SECRETARY

Huda Osman

EXECUTIVE SECRETARY

Abu Alfadil United Company

Location
Saudi Arabia - Riyadh
Education
Master's degree, Business And Marketing
Experience
8 years, 11 Months

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Work Experience

Total years of experience :8 years, 11 Months

EXECUTIVE SECRETARY at Abu Alfadil United Company
  • Sudan - Khartoum
  • March 2021 to July 2021

-Prepared and reviewed all incoming correspondence for the manager's signature.
-Managed and reviewed filing and office systems.
-Organized and updated schedules for executives.
-Promoted team productivity by keeping supplies organized and well-stocked.
-Handled logistics, catering, workshops, and agendas for meeting and event planning.
-Organized logistics and materials for each meeting, arranged spaces, and took detailed notes.
-Updated executives on changing business needs by thoroughly documenting internal and client meetings.

ADMINISTRATIVE EXECUTIVE at Ahfad University for Women
  • Sudan - Khartoum
  • April 2017 to March 2021

-Project assistant in the collaboration between Ahfad University for Women and the American University in Beirut.
-Responsible for planning, organizing, and managing the day-to-day administrative activities of the program and ensuring compliance with all internal and external policies and procedures.
-Prepared and reviewed all incoming correspondence for the project manager's signature.
-Managed and reviewed filing and office systems.
-Coordinated events and worked on projects.
-Delivered top-notch administrative support to office staff, promoting excellence in office operations.
-Worked with clients to effectively plan and coordinate logistics for projects.
-Collected data, input records, and protected electronic files. Answered a high volume of phonecalls and email inquiries.
-Organized logistics and materials for each meeting, arranged spaces, and took detailed notes for later dissemination to key stakeholders.
-Prepared and reviewed all incoming correspondence for the director's signature.
-Developed detailed standards of procedures for shareholders and time schedules.
- Supported the President in maintaining the schedule, proofreading documentation, and executing special projects

ADMINISTRATIVE ASSISTANT at Ahfad University for Women
  • Sudan - Khartoum
  • February 2015 to March 2017

-Analyze and report on the performance of the student's data.
-Monitored supervisor's work (student's Thesis) calendar and scheduled appointments.
-Organized weekly staff meetings and logged minutes for university records.
- Aided Directors in meeting deadlines, scheduling meetings, and resolving pressing issues.
- Organized and prepared the workshops and counties courses.
-Students traveling (Trip).
- Solve the problems of the students.
-Give the students the information needed at any time.
-Prepares the results of the students and presents them to directors.

EXECUTIVE SECRETARY at Al-Amjad steel factory
  • Sudan - Khartoum
  • October 2013 to January 2015

-Sales and Productions reporting.
-Updated executives on changing business needs by thoroughly documenting internal.
-Organized and updated schedules for executives.
-Responded to emails and other correspondence to facilitate communication and enhance business processes.
-Created and managed office systems to efficiently deal with documentation.
-Posted open positions both internally and externally, and contacted outside staffing agencies
to recruit for open positions.
-Assisted via recruitment search committee with hiring, screening candidates, and coordinating interviews.
- Prepared and reviewed all incoming correspondence for the manager's signature.

CUSTOMER SERVICES AGENT at Sudanese Telecommunication Company (Zain -Sudan)
  • Sudan - Khartoum
  • March 2011 to March 2012

-Contact Agent (Answer calls).
-Marketing Services and products to customers.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
-Utilized computer to handle high incoming call volumes.
-Passed customer feedback to sales or product teams to make improvements on company offerings.
- Handled customer complaints, providing appropriate solutions and recommending alternatives

Education

Master's degree, Business And Marketing
  • at Ahfad University For Women
  • April 2017
Bachelor's degree, Business Administration
  • at Ahfad University For Women
  • April 2009

Specialties & Skills

Follow Up
Microsoft CRM
Administration
Executive Secretary
Customer Service
Teamwork
Customer Services
Microsoft Programs (Word, Excel, PowerPoint, Access, etc...)
Project Management
Follow up
Social Media
Communication
Customer Relationship Management.
Market Research
microsoft powerpoint
problem solving
Management
Microsoft Office
Administration
Customer Service
Employee Relations
Human Resources
Payroll
Office Administration
Office Management
Marketing
Minutes
Office Work
Administrative Organisation
Business administration

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

Digital Marketing (Training)
Training Institute:
E-Marketing Company
Date Attended:
March 2017
Duration:
18 hours
accounting (Training)
Training Institute:
in Mustafa Salim training center
Date Attended:
April 2012