Hussain Abuedrees, Country Manager

Hussain Abuedrees

Country Manager

Wataniya Airways

Location
Bahrain - Manama
Education
Diploma, High School Diploma
Experience
18 years, 9 Months

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Work Experience

Total years of experience :18 years, 9 Months

Country Manager at Wataniya Airways
  • Bahrain - Manama
  • November 2009 to May 2011

To improve on time departure at the station.
Look after all operation and administrational matters, such as telex communication and local correspondence with CAA and the head quarters.
Attend meeting Airlines organization comity involving Iran Air - Bahrain.
To improve customer services and insure delivery of service to passengers.
Representing the Airline with CAA, GHA, conferences.
Looking after the operation, customer services.
Maintain and look after all employees in the station.

Country Manager at Jazeera Airways
  • Bahrain - Manama
  • December 2004 to October 2009

Co-ordination with Ministries, Companies and Establishments between two parties.
Attending conferences and meeting, domestic and abroad.
Representing the Airline, with CAA, GHA conferences, domestic and abroad.
Looking after the operation, marketing, sales, Customer Services.
Maintain and look after works of all employees in the Station.
Many years of very successful program, project, and business management.

Duty Officer at Bahrain Airport at Gulf Air
  • Bahrain - Manama
  • July 1997 to December 2003

To improve customer services delivery and making sure of customer satisfaction with service given.
To ensure On-Time-Departure at the station.
Look after all operation and administrational matters, such as telex communication and local correspondence with CAA and the head quarter.
Attend Airlines organization committee meetings.
To ensure all Airport activities are followed as Gulf Air procedure by Handling Agent and Gulf Air Staff, Passenger check in, baggage handling, ramp activities and further more safety of Aircraft and passengers on board.

Started as Cabin Crew, then took the position of Cabin Senior at Gulf Air
  • Bahrain - Manama
  • October 1991 to June 1997

Customer cares service.
Full training for emergency evacuation.
To promote company’s new products and services.
To provide passengers with general information about the country they are visiting and where to go.
Introduce passengers with the routes and services the company provides.
Duty free sales on board and First Aid if necessary.

Education

Diploma, High School Diploma
  • at High School Diploma
  • November 1989

Specialties & Skills

Customer Support
Customer Service
Mastering in Microsoft Office XP
customer service
leadership

Languages

Arabic
Expert
English
Expert

Training and Certifications

Customer awareness (Training)
Training Institute:
Service Excellence
Date Attended:
December 2005
Duration:
48 hours
Load sheet (Training)
Training Institute:
Load sheet
Date Attended:
April 2007
Duration:
24 hours
Procedures of implementation Customer service (Training)
Training Institute:
Customer awareness
Date Attended:
August 2005
Duration:
72 hours

Hobbies

  • Travelling, Sports .