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Hussam Amhaz, Operations Manager

Hussam Amhaz

Operations Manager·Al Madar General Contracting

Lebanon

Bachelor's degree, Business Administration

Work experience

Total years of experience: 22 years, 9 months

Operations Manager

July 2019 - Present

Al Madar General Contracting

Beirut, Lebanon

July 2019 - Present

Primarily responsible for developing and implementing procedures for disposing waste materials in accordance with governmental regulations, and overseeing the design and implementation of waste disposal systems. Key responsibilities:

o Responsible for developing, documenting, implementing, delivering, administering and reporting delivery of the integrated
solid waste management services in selective areas of Beirut city of Lebanon, while ensuring and maintaining compliance with applicable legislation, regulations and guidelines of the industry.
o Member of strategic development team for setting and rolling onward strategies and plans towards achieving an
environment friendly waste disposal system and services.
o Facilitating the implementation and reporting of KPIs of the waste disposal system and infrastructure.
o Assisting in trouble shooting of issues, while identifying and taking actions on urgent workplace health & safety and or
environmental non-compliances.
o Planning, Monitoring and controlling all day to day aspects of the solid waste management service, via advanced and robust control systems and infrastructures in place.
o Ensuring a customer-focused and timely service in all neighbourhoods.
o Ensuring an efficient and cost-effective collection of the solid waste management service.

Company industry:
Facilities & Property Management
Job role:
Cleaning Services

Head of Operations/Senior Operations Officer

February 2017 - Present

Boecker Public Health

Riyadh, Saudi Arabia

February 2017 - Present

• Responsibilities
• Head the operations function and manage day-to-day operations ensuring delivery of agreed scope of services to clients.
• Develop and implement operational plans, mobilize and allocate resources as per business requirements and ensure maintenance of service quality standards.
• Supervise and ensure optimum utilization of resources including manpower and supplies across ongoing projects to maximize productivity.
• Determine key performance indicators (KPI) for all operational activities, set targets aligned to overall business goals and targets.
• Conduct monthly reviews of operational performance against plans and budgets, assess variances and implement appropriate corrective measures.
• Review and streamline operational processes to maximize service output whilst optimizing resources.
• Evaluate current and future business volumes resources availability and provisions and produce resource requirement forecasts.
• Collaborate with other company departments in coordinating business activities ensuring smooth and efficient operations.
• Audit all ongoing works ensuring consistent compliance with approved standards as well as operational policies and procedures.
• Evaluate requirements of human capital resources and support acquisition of qualified resources to meet growth plans.
• Communicate with clients to evaluate post-service customer satisfaction and identify opportunities for improvement.

Company industry:
Business Process Outsourcing (BPO)
Job role:
Support Services

Service Relationship Manager

September 2015 - January 2017

Asumco Maintenance & Contracting Co.

Riyadh, Saudi Arabia

September 2015 - January 2017

• Administered contracts with clients, managing day-to-day operations ensuring mobilization of adequate resources including manpower and supplies as per client requirements.
• Ensured quality performance, financial results and documentation through periodic physical audits of ongoing projects.

Company industry:
Construction & Building
Job role:
Management

Accommodation and Soft Services Specialist

September 2014 - August 2015

Al Mabani General Contractors

Riyadh, Saudi Arabia

September 2014 - August 2015

• Served as a member of the Support Services team staff accommodation from planning, acquisition of new accommodation, staff allocation and delivery of soft services in coordination with compounds and leased properties.
• Planned and ensured availability of accommodation based on current
• employment and on-boarding plans of the company.
• Negotiated with landlords including compounds and property owners and acquired new accommodation meeting requirements and standards.

Company industry:
Construction & Building
Job role:
Support Services

Soft Services Manager

June 2012 - July 2014

Irad Al Amlak Est

Riyadh, Saudi Arabia

June 2012 - July 2014

• Managed the planning and delivery of a full range of support services for 300+ residential units in the Riyadh Village Compound covering all centralized and common services focusing on facilities management, logistics and continuous improvement

Company industry:
Facilities & Property Management
Job role:
Support Services

Administration Officer

November 2008 - April 2012

Collection Rent a Car

Beirut, Lebanon

November 2008 - April 2012

• Contributed to the efficient day-to-day operations of a full service branch by providing administrative support to operations, lending, product sales, customer service, safety and security.

• Worked as Administrative Assistant from June 2007 to November 2008, assisting customers with test drives, understanding operations of the car, identifying costs associated with the purchase and enabled achievement of daily, weekly and monthly sales quotas

Company industry:
Sales Outsourcing
Job role:
Administration

Stock Market

July 2007 - January 2012

a Meta Trading Platform

Beirut, Lebanon

July 2007 - January 2012

Dealt with administration of a Meta Trading Platform

Company industry:
Economics & Financial Consulting
Job role:
Finance and Investment

Manager

July 2003 - July 2007

A privately owned IT retail business

Beirut, Lebanon

July 2003 - July 2007

• Managed the business dealing with sales of computer supplies and services including hardware, software and accessories.
• Liaised with customers in understanding their requirements and provided total IT support to their business operations.

Company industry:
IT Services
Job role:
Management

Education

American University of Culture and Education

January 2008

January 2008

Bachelor's degree, Business Administration

Lebanon

Byblos Institute

January 2003

January 2003

Higher diploma, Marketing

Lebanon

Technical baccalaureate

Skills

Operations Management
Expert
Operations Management
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Resource Management
Expert
Resource Management
Expert
Facility Management
Expert
Facility Management
Expert
Supportive
Expert
Supportive
Expert
Operations Management
Expert
Operations Management
Expert
Customer Service and Support
Expert
Customer Service and Support
Expert
Pest Management Professional
Expert
Pest Management Professional
Expert
Facilities Management
Expert
Facilities Management
Expert
Strategy Planning and Execution
Expert
Strategy Planning and Execution
Expert
Teamwork and Leadership
Expert
Teamwork and Leadership
Expert
Resource Management
Expert
Resource Management
Expert
Support Services
Expert
Support Services
Expert
Property Management
Expert
Property Management
Expert
Budgeting & Cost Control
Expert
Budgeting & Cost Control
Expert
Performance Management
Expert
Performance Management
Expert
Process/System Optimization
Expert
Process/System Optimization
Expert
Stakeholder Relations
Expert
Stakeholder Relations
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Facility Management
Expert
Facility Management
Expert
Supportive
Expert
Supportive
Expert

Languages

Arabic
Expert
English
Expert
French
Expert

Hobbies

  • Swimming