Cabin Crew
Emirates Airlines
Total years of experience :10 years, 2 Months
- Using GDS ( Amadeus, Sabre), Portals ( Iag, Farelogix, LCC)
- Dealing with Passenger queries and complaints
- Providing advice about visas or passports
- Selling Flight tickets, holidays and insurance
- Operating in Arab, Europe, Latinamerica markets, sell and modify Flight tickets.
- upselling services ( extra luggages, selecting seats, meals etc)
Responsibilities:
- Ensure the highest safety standards are achieved and maintained throughout the daily operation of the theme park.
- In charge for overall performance of the attractions attendants in accordance with Merlin Safety Standards as well as departmental policies and procedures.
- Manage Risk assessments, Standard Operating Procedure (SOP), and Emergency action Plan (EAP).
- Schedule the operators and the attendants and allocate their positions daily, organize their lunch and coffee breaks.
- Train the new staff theoretically and practically on rides.
- Act as a zone manager in daily rotation basis.
- Handle guest complaints, and ensure that the customer satisfaction standards are met.
Manage rides on the park.
▪ Do robotic programing sessions in Mindstorm academy for kids.
▪ Enforce all safety regulations and stay current with safety rules and procedures.
▪ Greet guests, explain rides restrictions, and help them to have fun safely.
▪ Handle angry guests ( adults and kids).
▪ Manage emergency situations and ensure that all guests are evacuated.
Attract potential customers by answering product and service questions; suggesting information
about other products and services.
▪ Open customer accounts by recording account information.
▪ Maintain customer records by updating account information.
▪ Resolve product or service problems by clarifying the customer's complaint; determining the cause
of the problem; selecting and explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
Assist and support administrative staff in their day to day operations.
▪ Support sales staff in handling and documenting customer accounts.
▪ Prepare and reconcile customer balances.
▪ Assist front office in preparing, scheduling and organizing meetings events and appointments.
▪ Greet customers and satisfy each customer's wants and needs.
▪ Recommend and help customers in finding products that are precisely based on their desires.
▪ Capable of conducting a custom tailored sales presentation based on clients' needs
▪ Assist customers in selecting the most appropriate design and recommend designs.
Spanish Literature - linguistics - translation - article and lectures - listening and conversations - Arabic literature - second language: Portuguese. BA in Modern EC Languages Erasmus Mundus Association, Santiago de Compostela
Spanish literature