Ihab Tekfa

Interiors design & build Management

Main duties
• Managing projects within the established scope, schedule, and budget while meeting and surpassing standards of quality.
• Responsible for entire project management plan including scope, procurement, production, design, communication, cost, time, risk, project human resources, close out.
• Ensure health and safety measures are strictly followed at site.
• Verifying the technical aspect of quotes received from vendors.
• Coordination between client, site, subcontractors & suppliers.
• Negotiation of prices with subcontractors & suppliers and various project stakeholders.
• Plan and organize resources in advance for the assigned site by daily preparation of labor schedule.
Quality control of work done at site.
• Enforce rules, regulations, and procedures at site.
• Observe the skills, attitude, attendance etc. of the workforce to improve their performance.

Responsibilities
• Developing and delivering project management program including all details to the team members.
• Monitoring and supervising the project execution process to ensure completion of the job within specified time frames, in an organized and cost-effective manner and in accordance with the approved design and quality standards.
• Setting realistic and practical goals for projects and developing strategies for achieving them.
• Providing guidance to the team members and make sure they understand their tasks fully and act on them efficiently.
• Identifying the internal and external resources whether financial or human resources required to complete projects successfully.
• Evaluate the progress of projects on regular basis to achieve the set targets in a timely manner.
• Keeping an eye of latest tools used in project management in order to adopt them to increase productivity.
• Developing and executing an efficient internal communication strategy for ensuring communication with all levels of management.
• Developing tools and techniques for distributing tasks according to the skills of every team member and evaluating the performance of all team members.

Analyzing sales statistics to define sales potential and ensure customer satisfaction and resolve customer issues. Focus as well on CRM proficiency while improving communication and negotiation skills of the
team.
Managing day to day performance Motivate, train, and coach sales staff while applying feedback.
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Building consistent lead generation with the marketing team and monitoring performance metrics of sales team and report data.
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Studying and analyzing Competitors and market share growth by maximizing the Collaboration with key stakeholders
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Networking and partnership building, Establishing and maintained strong relationships with key clients, Inspiring team performance daily using proven behavioral based coaching, motivation, and management methodologies.

Industry
Maintenance, Fit Out, Refurbishment, E-document control and E-archiving, Security, Cleaning and Hospitality company services.
Core Responsibilities
• Overseeing all aspects of the company and ensuring that operation is efficiently and effectively meeting business goals.
• Developing and implementing strategic plans that meet business goals and objectives and ensure commitment to and compliance with all applicable laws and local regulations.
• Recruiting and developing a team of senior leaders to manage critical business functions and ensure that staff members are aligned with the company’s mission and vision to successfully achieve strategic objectives.
Accomplishments
• Started by developing and implementing a new working systems, and Established employee operations guidelines to standardize procedures, while making sure to create a culture of transparency and communication throughout the company.
• Conducted surveys, measured and Implemented new quality assurance initiatives to increase services reliability, and managed to increase customer satisfaction by improving follow-up and reducing repair needs on provided services.
• Restructured several lines to eliminate cash drains, reduced costs 20% by consolidating locations and re-allocating service staff which led to a significant increase in overall revenue.
• Planned and delegated a new marketing strategy to quickly capitalize on trends while building productive cross-industry relationships to maximize revenue generation.
• Grew and recruited to the company force up from 4 professionals and 120 workers to managing a team of 12 professionals and over 340 staff within 2 years, Used effectively staff meetings to deploy policies but mostly to hear employee concerns.
• Created brand new revenue streams by expanding e-services for digital archiving and physical storage lines by Develop positive relationships with companies targeting government departments and managed to maximize the total revenue through annual contracts worth AED 2 Million.
• Directed and collaborated with the team to redesign our services offerings according to surveyed customer needs and launched a new line of offerings based on it.
• Overall business growth is 300% with the new services due to lowering costs, improved marketing, developing existing services, sourcing new suppliers, negotiating favorable contracts and addressing the challenges in the internal environment of the company, this led to an improved the net profit margin of 20% within 3 years.

Industry
Interiors - Design & Build
Core Responsibilities
• Managing the entire ongoing projects including design, scope, procurement, production, communication, cost, time, risk, project human resources, close out.
• Identifying the internal and external resources whether financial, supplies or human resources and developing tools and techniques for distributing tasks according to the skills of every team member.
• Evaluate the progress of projects and the performance of all team members on regular basis to achieve the set targets in a timely manner and complete the projects successfully.
• Setting realistic and practical goals for projects and developing strategies for achieving them while Keeping an eye of latest tools used in project management in order to adopt them to increase productivity.
• Examining the drawings, assessing the material requirements, approving, and submitting the material requisition accurately to facilitate purchase of appropriate quantities of materials and manpower requirement
• Developing the elements to tender, reviewing, evaluation plus preparing and forwarding the requisition of sub-contractors required for the different jobs then qualifying competitive subcontractor bids prior to execution of contracts
• Supervising the sites regularly, attending to all technical and engineering problems, additional manpower requirements, drawing changes in an effective and timely manner in addition to conducting quality checks on works carried out to ensure that the execution meet all required specifications achieving client requirements and quality standards.
• Coordination between client, site, subcontractors & suppliers while Monitoring progress against the project plan taking quick corrective action where required.
Accomplishments
• Managed and executed in all different sectors of interiors projects including residential, commercial, F&B and offices
• Collaborated with the management team after a thorough financial study for an office location shift and successfully led to more exposure to new clients
• Managed an increased value of contracts starting with an average of 70k to an average above 200k with the peak of 2.4 M in a single contract.
• Developed growth in labor force of 70% within three years.
• Invested and collaborated in adding and opening a woodwork workshop to fulfill the company projects requirements which reduced the sub-contracting cost and increased the net profit of related projects by 15%.

A leading company in the field of storage solutions all over the GCC, as interior designing and manufacturing
pioneers, projects range from private villas, residential buildings to restaurants and hotels to commercial centers.
Main Duties:
• Monitoring all running activities starting from receiving customers and ending by finalizing contracts.
• Monitoring all leads registration and allocation reports and history.
• Giving technical assistance and guidance to designers.
• Monitoring customer complaints and make sure it is resolved with the minimum response time.
• Monitoring the customer receivables and evaluating the backlog on daily basis.
• Forecasting and planning installation dates in liaison with the production and accounts departments.
• Reporting and verifying all designers’ activities and guiding them in the proper follow up of their leads.
• Providing additional training to weak designers to boost their abilities and self-confidence.
• Following up on the documentation of the financial data entered on the company system.
• Arranging for new designs with regards to new products and the showroom display.
• Following up on the media campaign response and evaluating feedback from all advertisement in cooperation
with the marketing department.
• After sales care service as reporting the required activities in the company system to verify the satisfaction
level and ways of improvement.
• Watching closely the forthcoming functionalities and features of the company system in order to facilitate the
fast implementation.