Imran Ahmad Jilani

• Led Business analysis for 10+ digital insurance initiatives across Personal & Commercial Lines, reducing product
delivery timelines through Agile delivery and streamlined requirements management.
• Collaborate with business and IT stakeholders to gather, analyse, and document business and system requirements.
• Analyse As-Is processes, perform gap analysis, and design To-Be solutions to improve efficiency and compliance.
• Manage the complete requirements lifecycle, including BRDs, functional specifications, user stories, use cases,
workflow diagrams and RTMs.
• Support the implementation of treaty and facultative reinsurance processes on digital platforms.
• Drive digital transformation and system modernization initiatives across insurance operations through close
collaboration with the Product Owners to manage backlogs, prioritize requirements, and support Agile delivery.
• Lead SIT, UAT, regression testing, and defect management to ensure successful solution delivery.
• Prepare test scenarios, test cases, and coordinate business users during testing and production releases.
• Perform data analysis and validation to identify trends, improve data quality, and support business decisions.
• Facilitate requirement workshops, solution walkthroughs, impact assessments, and stakeholder meetings.
• Collaborate with solution architects, developers, QA teams, and vendors throughout the SDLC.
• Provide post-production support, root cause analysis, and continuous improvement recommendations.
• Partner with senior management to optimize insurance operations, reduce risks, and support business growth.
• Produce business documentation, including process flows, gap analyses, and implementation roadmaps.

• Managed the end-to-end implementation of the SHARE loyalty program across multiple MAF business units and
external partners, orchestrating collaboration between Product Owners, Architects, APIGEE, and GRAVTY® teams.
• Successfully delivered integrated loyalty solutions by establishing robust governance, managing a portfolio of
projects, and maintaining a comprehensive RAID log, ensuring all cross-team dependencies were timely identified
and resolved.
• Implemented Agiles best practices by leading all scrum ceremonies (Sprint Planning, Reviews, and Retrospectives)
and coaching the team, leading to increased productivity and predictable delivery of critical-path items.
• Utilized JIRA to generate detailed reports on project progress, incidents, and change requests, presenting key
updates at Change Advisory Board (CAB) meetings to facilitate seamless production releases.
• Collaborate with different Scrum teams and Product Owners from other SHARE delivery squads to ensure alignment
in delivering features with dependencies and avoid impediments that may hinder the development and rollout of
critical path items.

• Managed the end-to-end delivery of Dubai Insurance Companys (DIC) core insurance platform migration to the
Beyontec engine, overseeing planning, budgeting, and resource allocation to ensure a smooth transition.
• Collaborated with UI/UX teams to redesign DICs digital portals, integrating the REGULA SaaS solution for document
scanning which streamlined data input and reduced quotation turnaround time (TAT) by an estimated 30%.
• Assured quality and timeliness of all deliverables, securing client signoffs at each milestone and presenting
comprehensive status reports to DICs senior management during weekly meetings, building trust and transparency.
• Employ effective risk management strategies to minimize project risks & maintain the RAID log.
• Proactively manage the ticket backlog in JIRA, prioritizing the delivery of key features and defect fixes to ensure on
time delivery aligned with client expectations.

• Acted as the critical bridge between business units and IT for AXAs core digital applications (CIRIS, WEBMED),
facilitating the delivery of change requests and new developments that optimized workflows and system utilization.
• Managed the full application delivery cycle, from in-depth requirement gathering and documentation to
coordinating SIT, UAT, and post-production verification, ensuring solutions met business needs perfectly.
• Managed the product backlog in JIRA by breaking down business requirements into granular user stories and
acceptance criteria, ensuring the offshore and onshore scrum teams had a clear definition of done for every sprint.
• Collaborated with the Product Owners to plan and prioritize production releases, managing the timely rollout of
new features and bug fixes while minimizing business disruption.
• Ensured seamless operations by establishing effective coordination with government motor regulatory authorities
(RTA, EVG, ROP) to proactively address system issues and implement regulatory change requests.

• Took ownership of digital insurance platform projects, developing comprehensive project plans and proactively
mitigating risks to ensure all milestones were met despite aggressive timelines.
• Served as the primary liaison for ADNIC, managing expectations and communicating project status, which resulted
in high client satisfaction and successful project sign-offs.
• Implemented robust quality gates and risk mitigation strategies, ensuring all deliverables adhered to the companys
best practices and maintaining a clear RAID log to pre-empt potential roadblocks.
• Built and maintained strong, collaborative relationships with internal and external stakeholders, including clients,
partners, and vendors, to foster trust and ensure seamless project execution.

• Collaborate with key stakeholders in the business, including Product Owners, Product Design, Solution architects, development, and QA teams, to oversee the complete implementation of Majid Al Futtaims loyalty program, SHARE, for MAF Business Units and External partners.
• Effectively manage a portfolio of MAF Business Units, coordinating with internal stakeholders to develop project plans that include delivery timelines for significant project activities such as defining the digital user journey, design, development, testing, and CAB (Change Advisory Board), production cut-over, and production deployment.
• Establish appropriate governance for the loyalty program implementation, taking into account the agile principles and practices. Provide training and mentorship to delivery squads to ensure the achievement of their SPRINT (Agile iteration) goals.
• Assume leadership responsibilities for various scrum ceremonies, including Sprint Planning, Daily Standups, Sprint Review, Backlog Grooming, and Sprint Retrospective to prioritize the delivery of critical path items, address any issues, and remove obstacles when necessary.
• Maintain a comprehensive log of RAID (Risk, Assumptions, and Issues & Dependencies) for each project, clearly indicating ownership and regularly updating all stakeholders on the status.
• Generate reports and track incidents and change requests using the JIRA tool for the assigned business units. Identify and log the root cause of issues for future reference and present necessary changes in CAB meetings to facilitate production releases.
• Foster an agile mindset and provide coaching to the agile team, promoting improved working methods and increased productivity during SPRINTS.
• Collaborate with different Scrum teams and Product Owners from other SHARE delivery squads to ensure alignment in delivering features with dependencies. This proactive approach will help avoid any obstacles that may hinder the development and rollout of critical path items.

• Oversee the comprehensive end-to-end delivery of multiple digital projects for Dubai Insurance Company.
• Successfully implement the Beyontec Core Insurance Engine, encompassing policy and claims processing, as well as the development of digital portals and a mobile application.
• Take charge of project planning, scoping, resource and budget management, while continuously monitoring project performance and progress against established milestones.
• Employ effective risk management strategies to minimize project risks & maintain an up-to-date RAID log.
• Effectively manage the backlog of delivery items, collaborating closely with the Product Owner and Business Analyst to ensure completeness of requirements and alignment with business priorities.
• Collaborate with the UI/UX team to achieve a seamless customer experience on Dubai Insurance Companys digital portals and mobile applications.
• Implement REGULA, a SaaS solution designed for efficient scanning of documents such as Emirates ID and Driving License, streamlining data input for insurance quotation forms and reducing quote generation time
• Ensure the delivery of project deliverables in terms of quality and timeliness, securing client sign-offs upon completion of milestones.
• Proactively manage the ticket backlog in JIRA, prioritizing the delivery of key features and defect fixes to ensure on-time delivery aligned with client expectations.
• Prepare and present comprehensive project status reports and upcoming milestones to Dubai Insurance Companys senior management team during weekly status (WSR) meetings.
• Ensure timely compliance with contractual deliverables in accordance with the clients requirements.
• Track the performance of external IT vendors and ensure adherence to agreed-upon delivery standards.

• Liaise between the business and IT departments, facilitating the delivery of change requests and new developments for AXAs core Digital Applications, namely CIRIS (Policy Administration System) and WEBMED (Agents Portal).
• Collaborate closely with AXAs business teams to gain a deep understanding of their requirements, proposing solutions for new needs and optimizing existing workflows and system utilization.
• Take ownership of the entire application delivery cycle, starting from requirement gathering and documentation to coordinating System Integration Testing (SIT), User Acceptance Testing (UAT), and post-production verification.
• Translate business requirements into user stories within the JIRA tool, ensuring that all essential information and acceptance criteria are provided to the offshore and onshore delivery teams for efficient development activities.
• Collaborate with Product Owners to plan the production release of new system enhancements and defect resolutions.
• Establish effective coordination with Government motor regulatory authorities such as RTA (Dubai), GDT (Abu Dhabi), ROP (Oman), and GDT (Bahrain) to address motor insurance-related change requests and resolve issues on behalf of AXA Insurance.

• Spearheaded business analysis for CHUBBs migration of a core US insurance application to the Duck Creek SaaS
platform, authoring comprehensive Business Requirement Documents (PL101), wireframes, and use-case diagrams
to ensure seamless transition.
• Led onshore/offshore agile teams through all Scrum ceremonies (Sprint Planning, Daily Stand-ups, Demos,
Retrospectives), fostering agile best practices and driving high-velocity delivery.
• Collaborated with client Product Owners to groom and prioritize product backlogs for Duck Creek, translating
complex business requirements into detailed user stories with clear acceptance criteria in JIRA.
• Acted as a bridge between business stakeholders and technical teams, ensuring alignment on underwriting rules,
forms, and pricing updates for accurate and timely delivery.
• Proactively resolved sprint delivery impediments for offshore teams while coaching members on agile
methodologies to enhance productivity and team maturity.
• Identified and implemented automation opportunities within routine project activities, evaluating and redesigning
process maps to optimize future-state workflows and drive team efficiency.

• Drive the growth of the companys Digital Sales and Marketing vertical for the Motor, Health, Travel & Home Insurance Products by leveraging the company’s website, B2B and B2C digital portals, and mobile application. Collaborate closely with the design and engineering team to develop an innovative and state-of-the-art mobile offering.
• Define the product roadmap, prioritize the features and enhancements for various retail insurance products and manage the entire product lifecycle across the companys B2C website, Agency Portal (B2B), and Core Policy Administration Systems.
• Oversee the end-to-end delivery of integration projects with external Channel Partners, including agents, brokers, and aggregators, to facilitate online sales of insurance products through their respective websites. Ensure the seamless integration of Reliance General Insurance quotations on the partners platforms.
• Manage strategic marketing campaigns at regular intervals, particularly during special occasions, to drive customer engagement and increase website traffic for Reliance General Insurance Company.
• Define KPIs for measuring the product performance, tracking them regularly and identify areas of improvement by utilizing comprehensive data and analytics.
• Develop and maintain comprehensive integration plans that encompass project status, individual tasks, milestones, completion estimates, outstanding deliverables, and resource allocation.
• Utilize data and customer feedback to proactively identify areas of improvement as well as opportunities for product optimization post product launch.

• Oversee the successful delivery of new features, enhancements, and bug fixes on BAGICs digital platforms like the Mobile App and digital Agency Portal utilized by Agents, Brokers, and Channel Partners (B2B), as well as the companys website (B2C) for quote and policy issuance across various insurance products.
• Formulate and execute the product roadmap, incorporating novel ideas and additional features to enhance the Online Agency portals user-friendliness, efficiency, and stability.
• Develop compelling business cases that outline the benefits of proposed initiatives and secure necessary approvals for implementation.
• Ensure alignment between the technology, design, operations, and business teams, ensuring their synergy with the product vision and roadmap.
• Coordinate workshops to evaluate the risks associated with different solutions and prioritize business demands accordingly.
• Establish clear definitions, metrics, and tracking mechanisms to assess the success of feature launches and new initiatives. Translate the resulting data into actionable insights and effectively communicate them to key stakeholders and senior leadership.
• Define key performance indicators (KPIs) for each product feature launch, closely monitor their performance throughout and after the launch, and evaluate the effectiveness of implemented actions.