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Imran Ahmed, CRM specialist

Imran Ahmed

CRM specialist

McAfee/Intel Security

Location
India - Bengaluru
Education
Bachelor's degree, Electronics and Communication
Experience
18 years, 10 Months

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Work Experience

Total years of experience :18 years, 10 Months

CRM specialist at McAfee/Intel Security
  • India - Bengaluru
  • My current job since July 2010

Working as Salesforce and Siebel CRM Administrator and supervising a team of 5 members for Siebel, CRM on Demand projects deployment. Expert in Salesforce administration, Siebel Installation and Administration, CRM On Demand administration for various POD by Oracle.

Team Lead Application Support at McAfee Software India
  • India - Bengaluru
  • September 2006 to July 2010

Team Lead Application Support - till July 2010
Application Support Analyst
Senior Application Support Analyst - Nov 2007

Siebel Deployment Executive at CMC Ltd
  • India - Bengaluru
  • July 2005 to September 2006

• Implementation of Siebel CRM-DMS at TATA motors Dealers which are spread across India and abroad.
• The Project involved Siebel Sales, Service and Spare.

Education

Bachelor's degree, Electronics and Communication
  • at Sri Jayachamarajendra College of Engineering
  • January 2004

Bachelor of Engiineering.

Specialties & Skills

Siebel Administration
+Endorse 1
Technical Support
+Endorse 1
Informatica
+Endorse 1
Salesforce.com
+Endorse 1
CRM software
+Endorse 1
Siebel Administration
+Endorse 0
Siebel
+Endorse 0
SQL
+Endorse 0
C
+Endorse 0
Oracle Applications
+Endorse 0
Applications Support
+Endorse 0
Siebel CRM Sales, Service, Spares, Callcenter , Marketing
+Endorse 0
HTML, CSS , JQUERY
+Endorse 0
Golden Gate
+Endorse 0
Technical Support
+Endorse 0
Oracle CRM On Demand Administration
+Endorse 0
Informatica Cloud
+Endorse 0
MDM
+Endorse 0
Salesforce
+Endorse 0

Languages

English
Expert
Urdu
Expert
Arabic
Beginner
Kannada
Expert
Tamil
Intermediate
Telugu
Beginner
Hindi
Expert

Training and Certifications

Fusion Applications – Installations and Administrations. (Training)
Training Institute:
Fusion Applications – Installations and Administrations.
Date Attended:
March 2014
Duration:
50 hours
Informatica MDM (Training)
Training Institute:
Informatica MDM – Configuring Multidomain edition
Date Attended:
December 2015
Duration:
50 hours
Salesforce Admin and Configurator (Training)
Training Institute:
Salesforce Training – Administrator and Dev
Date Attended:
January 2015
Duration:
60 hours
Golden Gate (Training)
Training Institute:
Oracle
Date Attended:
June 2013
Duration:
40 hours
ITIL V2 (Certificate)
Date Attended:
December 2008

Hobbies

  • Photography, Troubleshooting, Technical Magazines, Teaching
    Use to give C tutorials during collage years to juniors. Get knowledge on different technologies and give KT to team members. Keep myself updated with Technology related to mobile and computer.