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تم إلغاء حظر المستخدم بنجاح
Ina Lorenz, Quality & Brand Experience Manager

Ina Lorenz

Quality & Brand Experience Manager·Emaar Hospitality

الإمارات العربية المتحدة

بكالوريوس, Business Administration

الخبرة العملية

مجموع سنوات الخبرة: 19 سنوات, 7 أشهر

Quality & Brand Experience Manager

ديسمبر 2016 - حتى الآن

Emaar Hospitality

دبي، الإمارات العربية المتحدة

ديسمبر 2016 - حتى الآن

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
مراقبة الجودة

Learning & Development Manager

يوليو 2014 - نوفمبر 2016

Emaar Hospitality

دبي، الإمارات العربية المتحدة

يوليو 2014 - نوفمبر 2016

-Currently leading all aspects of Learning and Development programs at the property, ensuring alignment with our corporates vision, mission and values.
-Developed, from inception, the Learning and Development strategy for Palace DownTown and implemented this framework across a large and diverse workforce.
-Implemented our corporate leadership and development program for our team: qualifying, coaching and leading 35 departmental trainers to improve departmental performance.
-Creating training plans for cross trainees and individual development plans.
-Designing course material based on learning needs analyses, guest feedback and evolving business needs.
-Delivering high impact training courses focusing on Leadership and Customer service.
-Coaching and mentoring Leaders on how to increase engagement and improve department performance.
-Driving employee Engagement through recognition initiatives and social interventions.
-Developed an annual training plan for the property and to ensure that the identified learning and development needs are met in a structured and systematic manner.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
التدريب والتطوير

Training Manager

أكتوبر 2012 - أكتوبر 2013

Villa Rosa Kempinski

كينيا

أكتوبر 2012 - أكتوبر 2013

- Set-up the Villa Rosa Kempinski training department during pre-opening
- Implemented Kempinski Corporate training policies and procedures
- Developed Kempinski departmental standards alongside the HOD
- Established department handbooks & organizational charts
- Developed all departmental pre-opening training plans in-line with corporate standards and was fundamental in their execution.
- Created an exciting and welcoming induction day for the on-boarding of 260 employees
- Conducted Kempinski orientation, fundamentals, supervisory fundamentals & Train the Trainer training
- Implemented an ongoing departmental training program together with 40 qualified department trainers
- Developed motivational programs for standards awareness & general improvement
- Coached and trained managers and departmental trainers to improve department performance
- Solely responsible for the recruitment of the training team
- Assisted Director of People Service in HR related matters
-Worked together with the University of Nairobi & United States University of Nairobi to identify talented trainees
- Created training plans for those trainees (international and local)
- Established relationships and partnerships with external suppliers, training providers and legal and safety entities.
-Completed the structuring and setting up of the training department
-Established a departmental training culture
-Implemented general Kempinski standard trainings
-Hotel won the World Travel Award - Africa's Leading New Hotel
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
التدريب والتطوير

Training Manager

مارس 2009 - مارس 2011

Kempinski Mokuti Lodge

مارس 2009 - مارس 2011

03/2009 - 03/2011
Kempinski Mokuti Lodge, Tsumeb, Namibia
Training Manager (Promotion from Outlet Manager - 09/2009)

- Conducted Kempinski fundamental training
- Supervisory fundamentals for supervisors & managers
- General health & safety training
- Train the Trainer
- Developed motivational programs for standards awareness & improvement
- Training plans for trainees and interns
- Recording & reporting of department training performance
- Implemented & overlooked Cross Training
الدور الوظيفي:
التدريب والتطوير

Talent Development

يناير 2009 - يناير 2010

ESS Champion

يناير 2009 - يناير 2010

- ESS Champion
- Attended the Kempinski Trainers Academy 2009 & 2010
- Supported and drove Training in the hotel
- Talent Development

- Structuring and setting up the training department
- Implementing general Kempinski standard trainings
- Implementing department training
- Implementing weekly and monthly meetings
- Improvement in LQA scores from 56% to 78%
- Improvement in ESS scores from 52% to 75%

WORK EXPIERENCE
Date
Name of Employer

Position
Responsibilities

Achievements
الدور الوظيفي:
الموارد البشرية والتوظيف

Outlet Manager

يونيو 2007 - فبراير 2009

The H Hotel Dubai

الإمارات العربية المتحدة

يونيو 2007 - فبراير 2009

06/2007 - 02/2009
The H Hotel Dubai (formerly The Monarch Hotel), Dubai, U.A.E.

Outlet Manager (Promotion from Asst. Outlet Manager - 06/2008)

- Set up and opened the outlet during the pre-opening phase
- Hired and trained the new employees
(Team of 16 Employees during opening phase)
- Implemented and maintained high standards in the outlet
- Developed & coached staff to meet department standards & goals.
- Responsible for the daily operations in the outlet
- Administered financial reporting for the outlet and explained variances
- Consulted & dealt with suppliers about new products
- Conducted daily outlet meetings & monthly communication meetings
- Professional development of the staff through monthly and yearly appraisal
- Analyzed & monitored the food, beverage and other costs in the outlet
- Responsible for the maintenance & improvement of the required hygiene standards in the outlet

- Successful opening of the outlet without an Outlet Manager
- Setting up the department operation and increasing productivity
- Implementing of HACCP
- Implementing standards as per Leading Quality Assurance

Date
Name of Employer

Position
Responsibilities
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

فبراير 2007 - أبريل 2007

Kempinski Hotel Gravenbruch

فبراير 2007 - أبريل 2007

02/2007 - 04/2007
Kempinski Hotel Gravenbruch, Frankfurt, Germany

Task Force (2 month contract to assist the F&B department)

- Assisted the manager in the day to day operations & coordinated work flow for the employees in the outlet.


WORK EXPIERENCE

Date
Name of Employer

Position
Responsibilities
الدور الوظيفي:
غيرذلك

Restaurant Supervisor

ديسمبر 2005 - ديسمبر 2006

Kempinski Hotel Mall of Emirates

الإمارات العربية المتحدة

ديسمبر 2005 - ديسمبر 2006

12/2005 - 12/2006
Kempinski Hotel Mall of Emirates, Dubai, U.A.E.

Restaurant Supervisor
- Assisted the outlet manager to set up and open the outlet during the pre-opening phase
- Assisted the manager in day to day operations & coordinated work flow for the employees in the outlet.
- Managed a staff of 14 people & ensured adequate resources were scheduled for day to day operations.
- Delegated tasks & monitored the progress of the staff within the outlet.
- Managed the daily operations of the lobby lounge.
- Regular improvments of the set-up & service standard check

Date
Name of Employer

Position
Responsibilities
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

Chef de Rang

يونيو 2004 - أكتوبر 2005

Kempinski Grand Hotel des Bains

يونيو 2004 - أكتوبر 2005

06/2004 - 10/2005
Kempinski Grand Hotel des Bains, St Moritz, Switzerland

Chef de Rang (Promotion from to Commis de Rang - 06/2005)

- Leading a service station with a Commis de Rang
- Selling the food & beverage products
- Performed a variety of tasks, including hosting
- Assisted with inventory audits within the departments
- Coordinated service requirements within the outlets
- Delegated tasks, investigated & resolved food quality & service complaints
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

أبريل 2005 - مايو 2005

Kempinski Julai'a Hotel & Resort

أبريل 2005 - مايو 2005

04/2005- 05/2005
Kempinski Julai'a Hotel & Resort, Julai'a, Kuwait

Task Force (2 month contract to assist the F&B department)

- Assisted the manager in day to day operations & coordinated work flow for the employees in different Outlet's (All Day Dinning, Room service, Pool Bar)

Date
Name of Employer

Position
Responsibilities
الدور الوظيفي:
غيرذلك

التعليم

Chamber of Commerce and Industry Erfurt

أغسطس 2012

أغسطس 2012

بكالوريوس، Business Administration

ألمانيا

Hotel Management School Pegnitz

أغسطس 2002

أغسطس 2002

دبلوم، Secondary Education

ألمانيا

Skills

Service Learning
Expert
Service Learning
Expert
Quality Tools
Expert
Quality Tools
Expert
FINANCIAL REPORTING
Intermediate
FINANCIAL REPORTING
Intermediate
NEW PRODUCTS
Intermediate
NEW PRODUCTS
Intermediate
OPERATIONS
Expert
OPERATIONS
Expert
QUALITY ASSURANCE
Expert
QUALITY ASSURANCE
Expert
SAFETY TRAINING
Expert
SAFETY TRAINING
Expert
TRAINING
Expert
TRAINING
Expert
APPRAISAL
Expert
APPRAISAL
Expert
Service Learning
Expert
Service Learning
Expert
Quality Tools
Expert
Quality Tools
Expert

اللغات

الانجليزية

متمرّس

الالمانية

متمرّس