Ingrid Selvaraj

B
Building efficient and effective working relationships between the company internal
divisions and external customers.
• Customer data base, statistical analysis system report to provide accurate information for
the sales team and estimation team.
• Coordinate with sales team by managing schedules, filing important documents, and
communicating relevant information.
• Ensure the adequacy of sales-related equipment or material.
• Coordinate status updates with customers on daily basis.
• Respond to complaints from customers and give after-sales support when requested.
• Store and sort financial and non-financial data in electronic form and present reports.
• Handle the processing of all orders with accuracy and timeliness.
• Monitor the team’s progress, identify shortcomings, and propose improvements.
• Coordinate on prototype/sampling process and ensure the details are well communicated
during order confirmation.
• Assist with documentation and submission of Tender/ Prequalification. Maintaining an
electronic filing system with up-to-date costing for estimation and sales team.
JUL ’18- JAN ‘19 MARKETING COORDINATOR FENCON MAZ

• Ensure all marketing activities are cost-effective within company budget and department objectives.
• Weekly Reporting on Sales progress to Country Head.
• Implement and adhere to all company policies and procedures.

• Develop customer service and logistics functions for Middle East and Africa regions.
• Maintaining and providing statistical analysis system reports to the management.
• Build strong working relationships with the ME & Africa sales team, production units, external suppliers and freight forwarders.
• All support communication with customers (including pro-forma quotations, orders, invoicing, monthly statements, shipment status, etc...)
• Organizing shipments from Europe / Canada / USA, including processing of commercial shipping documents as per letter of credits (UCP 600) and Open credit on all export orders.
• Interaction with banks on letter of credit documents for negotiation, approvals and documents collection.
• Dealing with freight forwarders on competitive freight rates and maintaining monthly freight reports for cost analysis.
• Verifying and confirming of payments to factories, external suppliers and freight forwarders as per the agreed prices.
• Maintaining an efficient electronic filing system with up to date costing for the sales team.
• Providing daily, weekly and monthly sales reports / freight reports to the Sales Director.
• General office administration tasks such as arranging Conferences, Meetings, Office Dinners, Hotel Bookings, Employee reports, Ticketing, Visas through Hotels, and secretarial assistance to Sales Director.

• Processing of Production Orders / Time Data Sheet / Production Meeting minutes.
• Raising enquiries for materials required in production with purchase dept and follow up for timely receipt of ordered goods.
• Assisting Glass Division Manager on day to day tasks.
• Verifying the daily stock report received from Store Keeper.
• Maintaining minimum stock level of materials for production.
• Discussing all issues related to production at the weekly co-ordination meetings.

• To initiate purchase inquiries and issues purchase orders and prepare bank documents for both local and overseas suppliers.
• Follow up with suppliers regularly for the continuous receipt of ordered goods.
• Update senior management on purchase department reports.
• Verify and maintain minimum stock level of materials required for the factory through daily stock report.
• Discuss material availability and requirement issues at the factory weekly materials meetings with factory manager, production dept head, quality control dept., store dept for the continuous and uninterrupted availability of materials.
• Discuss all issues related to purchasing of materials at the weekly management meetings with general manager, finance manager, sales director, sales dept.
• Evaluate existing suppliers periodically and new vendors for including in approved supplier’s listing as per ISO.
• Updating and implementing a centralized tracking system to keep details of prospective suppliers.

• Handling telephone calls, fixing of appointments with clients.
• Coordinate with the staff and travel agents for arranging of staff tickets and hotel bookings for company guests.
• Data entry for all the programs being shipped to local tv stations and Middle East.
• Preparing contracts and invoices to the local tv stations and Middle East.
• Arranging for the collection of cheques from the Debtors, and follow up on all outstanding accounts.
• Updating the customer database, setup filing system for rapid access to files and co-ordinate with the Sales department.

• Handling telephone calls, fixing of appointments with clients.
• Filing, maintaining confidential files, invoicing, faxing, emailing to clients as provided.