Escalations Department (back office)
Reliance Life Insurance
Total years of experience :3 years, 6 Months
Company: Reliance Life Insurance
Location: Corporate Office, Andheri (e), Mumbai.
Duration: 15th, Feb 2008 till 29th, Oct 2008.
Designation: Escalation Team, Back office.
WORK PROFILE
- Worked as a part of the Escalation team, a team of 5 people managing Escalated cases for the whole of India.
- Cases related to Insurance policies of the customers.
- Handling sensitive Escalated customer grievances addressed to the CEO, Chairman, Legal Dept, HOD, Head office etc.
- Worked under high quality standards.
Technical Skills/Core competencies
• MS- Office (Word, Excel and Power Point)
• Good interpersonal skills
Projects
Project / Topic / Company / Location
Winter project /Hr Audit / J.P Morgan / Mumbai
Summer project /Recruitment and Selection/Human asset solutions / Pune
Company: J P MORGAN CHASE. \nLocation: Malad (w), Mumbai. \nDuration: 26th, May 2005 till 13th, Feb 2008. \nDesignation: Financial Advisor, Offshore Correspondence Unit (back office) \n \n \nWORK PROFILE \n- Handling Correspondence related to Chase Manhattan Bank and Bank One Credit Cards. \n- Ensuring accurate and timely response to the customers by coordinating with the internal department. \n- Efficient Management of Quality & Quantity Targets. \n- Effective Query assistance and complaint resolutions.
Master in Personnel Management Sinhgad Business School Pune University 62% 2011
P.G.D.M Sinhgad Business School Autonomous 67% 2011
B.COM Jai Hind College, Mumbai Mumbai University 60% 2005
Std XII Mussoorie Modern, Mussoorie I.S.C Delhi Board 79% 2002
Std X Don Bosco Academy, Patna I.C.S.E Delhi Board 71% 2000
