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Islam Youssef, Regional Talent Acquisition & People Operations Manager

Islam Youssef

Regional Talent Acquisition & People Operations Manager·The First Group

United Arab Emirates

Bachelor's degree, Business Administration And Commerce

Work experience

Total years of experience: 9 years, 10 months

Regional Talent Acquisition & People Operations Manager

October 2022 - Present

The First Group

Dubai, United Arab Emirates

October 2022 - Present

• Led a team of 4 recruiters and scaled headcount by 30% across UAE & KSA
operations.
• Partnered with business leaders to define workforce and succession planning
strategies.
• Established structured promotion and development frameworks, improving internal
mobility and leadership readiness.
• Enhanced employee retention by 22% by driving recruitment decisions through deep
analysis of sourcing data and talent insights, enabling smarter outreach, higher-
quality pipelines, and improved retention. By identifying patterns behind successful
employees and high-performing sourcing channels, I consistently elevate hiring
quality and future proof talent acquisition strategies. Strengthened leadership pipeline
through proactive headhunting and performance-based talent mapping.
• Designed training and coaching programs that increased recruiter performance by
15% and team engagement by 18%.
• Designed and launched a companywide employee referral program that significantly
increased candidate flow and reduced time to hire. Also successfully generated high
quality referrals through targeted sourcing strategies developed from my previous
mass hiring experience. Built and managed active talent communities and social
media groups, ensuring a consistent and scalable pipeline of pre-qualified candidates.
• Designed and rolled out EVP strategies from the ground up. Led the end to end EVP
development for The First Group during the Cairo, Egypt market launch, successfully
positioning the employer brand by clearly communicating our total value proposition.
Focused on career growth and development, work environment and culture, work life
balance, and the company mission, embedding these pillars across early sourcing
activities, job advertisements, and recruitment events to strengthen market visibility
and attract high quality talent.

Company industry:
Real Estate

Senior Talent Acquisition Consultant (Project-Based)

October 2022 - Present

Heroleads

Dubai, United Arab Emirates

October 2022 - Present

• Developed multi-channel sourcing strategy increasing qualified applicant flow by
30%. Channels include employees referral program, promoting jobs on different
platforms including social media presence.
• Reduced time-to-fill by 25% through streamlined shortlisting and automated talent
pooling.
• Improved job description accuracy and reduced mismatched applicants by 15%.
• Enhanced employee retention by 16% by driving recruitment decisions through deep
analysis of sourcing data and talent insights, enabling smarter outreach, higher
quality pipelines, and improved retention. By identifying patterns behind successful
employees and high-performing sourcing channels, I consistently elevate hiring
quality and future proof talent acquisition strategies. Strengthened leadership pipeline
through proactive headhunting and performance-based talent mapping.
• Created candidate evaluation metrics from scratch designed for every position to help
the managers to assess the candidates skill set to enhance their selection.
• Supported employees engagement initiatives that significantly reflected on
employees retention and engagement.

Company industry:
Marketing

HR Manager

January 2022 - October 2022

Scarvesta

Cairo, Egypt

January 2022 - October 2022

• Built HR operations, policies, and performance management frameworks from the
ground up.
• Improved workforce retention by 80% through engagement and reward initiatives.
• Strengthened company culture through structured onboarding, training, and
compensation design.

Company industry:
Internet & E-commerce
Job role:
Human Resources and Recruitment

Talent Acquisition Supervisor

January 2020 - December 2021

Teleperformance

Cairo, Egypt

January 2020 - December 2021

• Managed a team of 8 recruiters with a 95%+ fulfillment rate.
• Achieved record mass hiring intake of 171 hires in one month.
• Increased hiring efficiency by 20% through sourcing automation.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Human Resources and Recruitment

Talent Acquisition Specialist

August 2017 - December 2019

Teleperformance

Cairo, Egypt

August 2017 - December 2019

• Delivered 300+ hires with 85% passing 90-day performance benchmarks.
• Reduced time-to-hire by 50% through process optimization.

Company industry:
Telecommunications
Job role:
Human Resources and Recruitment

Customer Success Specialist

September 2016 - July 2017

Western Union

Cairo, Egypt

September 2016 - July 2017

• Maintained 95%+ customer satisfaction across EMEA markets.
• Recognized as a Top achiever across 4 different sites.

Company industry:
Financial Services
Job role:
Customer Service and Call Center

Education

Helwan University

June 2019

June 2019

Bachelor's degree, Business Administration And Commerce

Egypt

GPA (percentage): 88%

GPA (percentage): 88%

Skills

Onboarding
Expert
Onboarding
Expert
Training and Development
Expert
Training and Development
Expert
Recruitment
Expert
Recruitment
Expert
Employee Relations
Expert
Employee Relations
Expert
HR Management
Expert
HR Management
Expert
DELIVERY
Expert
DELIVERY
Expert
BENEFITS ADMINISTRATION
Expert
BENEFITS ADMINISTRATION
Expert
CRYSTAL
Expert
CRYSTAL
Expert
EMPLOYEE RELATIONS
Expert
EMPLOYEE RELATIONS
Expert
HIRING
Expert
HIRING
Expert
HUMAN RESOURCES
Expert
HUMAN RESOURCES
Expert
LETTERS
Expert
LETTERS
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
POLICY ANALYSIS
Expert
POLICY ANALYSIS
Expert
ANALYTICS
Intermediate
ANALYTICS
Intermediate
APPLICANT TRACKING SYSTEMS
Intermediate
APPLICANT TRACKING SYSTEMS
Intermediate
BRANDING
Intermediate
BRANDING
Intermediate
CORPORATE RECRUITMENT
Intermediate
CORPORATE RECRUITMENT
Intermediate
CREATIVITY
Intermediate
CREATIVITY
Intermediate
EMPLOYER BRANDING
Intermediate
EMPLOYER BRANDING
Intermediate
FORECASTING
Intermediate
FORECASTING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
WORKFORCE PLANNING
Intermediate
WORKFORCE PLANNING
Intermediate

Languages

Arabic

Expert

English

Expert

Training and Certifications

Training
TTT
Teleperformance Egypt

Hobbies and interests

Playing Musical Instruments
Soccer