Intern
Exide Life Insurance
Total years of experience :3 years, 8 Months
Mapped the As-Is process flow diagrams for several Processes done under Policy Servicing Team and Baselined it
▪ Analysed existing process, identified communication gaps where no communication is triggered to the customer
▪ Addressed Service Inefficiency by introducing Lean process in Standard Operating Procedures to close CRM tickets within promised TAT
▪ Introduced a change in Communication Logic using To-Be process flow diagrams which drastically cuts down the use of print communication and saves cost to the company
▪ Redesigned techniques to collect Customer’s updated contact information which helps the company to Optimize service level
▪ Analysed Test Requirements, Planned the Test Process, Created and Executed Test cases for a Financial Institution
▪ Ensured the Test Documentation is compliant as per ISO/IEC 29119 framework and adhered to Client’s SLA
▪ Mentored a Team of QA Executives, monitored their progress and accomplished 0% slippage from Deliverables
▪ Adopted Zero Distance Framework to Automate mundane tasks using Excel and generated Cost savings
▪ Estimated Resource Requirements and negotiated deadlines with Client for profitable billing
▪ Performed Risk and Impact Analysis and documented Risk Mitigation Plan for every Change Request
▪ Trained new recruits in the project about the Application functionality and use cases
Management Student Majoring in Operations and IT • Sports Captain – Scheduling, coordinating matches and training the players • Member of VSO manipal – Undertook Clean Manipal and Manipal marathon campaigns • Member of Manipal Runners Club - Organized Run for Causes, Ambassador of Fitness and Health