Head of Technology
Orange MEA Shared Service Centre Fraud and Revenue Assurance
Total years of experience :20 years, 7 Months
• Led multiple projects including completion of an information system security audit, implementation of a Data Traffic Risk Management program and Big Data solution as well as development of a cross-cutting traffic control strategy.
• Implemented controls and reconciliations at the Network, Mediation and Billing level to reduce revenue losses.
• Led business analysis and designed a traffic dashboard that supported the decision-making process and track commercial performance.
• Checked the integrity of platforms between different subscriber’s management databases such as HLR, CRM, IN, HSS and AS.
• Ownership of MEDIATION interfaces management and control.
• Reviewed deliverables to ensure schedules were maintained, while meeting with quality standards, endorsing changes to plans where applicable.
• Processed the required voice and data traffic for billing.
• Developed an anomaly tracking report, the traffic tracking dashboard and a traffic control Datamart.
• Supported service providers in securing additional revenue and improving service adoption by enabling flexible charging models.
• Maintained strong stakeholder relationships, influenced decisions and ensured effective communication through all project stages.
• Prepared technical guides and procedures for the level 1 support team.
• Assigned as a member of the Disaster Recovery Plan Committee.
• Maintained end to end traffic management procedures.
• Managed MSCs and HLRs migrations and updates as well as Incident management (Level2) for Traffic and Customer Operations.
• Managed/delivered the infrastructure supervision project that built a centralized console to track System’s alarms.
• Developed monitoring scripts to monitor multiple IT services and generate real time alarms to increase systems availability.
• Deployed an HP-NNM performance monitoring and network mapping solution, an instant-link provisioning solution and the Event-Link mediation solution.
• Managed the Start-up of new applications by test monitoring and change management procedures validation.
• Managed/supported hardware and software operations across (three remote sites and included 10+ Windows and Linux servers providing 24/7 service to 1, 100 employees and students.
• Deployed fibre-optic campus network, managed a university computing center project and led the acquisition of a university management ERP.
• Managed Network Topology design, including local and wide area network.
Master in telecom
Master in Telecom
Lycée
