Reliability Engineer
General Motors Middle East
Total years of experience :21 years, 5 Months
o Investigate field product problems in current vehicles and engage in CPIT to assist with solution development:
o Support platform with failure mode analysis & root cause investigation of field issues and work with platform/regional CPIT to implement service and production solutions.
o Support attainment of key Quality operating objectives, IPTV, CPV and QAS.
o Document and track field issues via PRTS.
o Evaluate effectiveness of platform sufficiency plans for MEO Quality metric targets achievement.
o Monitor progress (and lead-time) of solution development by source platforms and escalate as necessary.
o Support efforts to achieve “Best in Quality” field performance in every segment GM competes.
o Engage in Sub-Regional, GMIO Regional and Global CPIT, including inter-regional communication process.
o Confirm effectiveness of service bulletins and production solutions.
o Provide regular problem resolution status to MEO CPIT and management.
o Support PQE (Program Quality Engineer) with current product lessons learned, CTF and ICV processes.
o Being the Subject Matter Expert for Chassis and NVH.
Research & Development:
Durability/Reliability.
o Act as a liaison officer between Middle East office & technical design centers, manufacturing plants in order to meet the reliability and durability targets for the products in the region.
o Conducting and managing Durability and Strength tests with prototype vehicles, ranging from Off-road tests to advanced Hybrids and EVs covering all future models and new technologies.
o To create Test Standards/engineering standards document based on the various tests/ studies conducted.
o Visiting and investigating the market condition and customers’ usage to build or update Nissan design standard for GCC, Mediterranean and CIS markets.
o Study Competitor vehicles, conduct bench marking & provide detailed analysis to design centers.
o To support Marketing and Quality teams’ activities for the new models based on the master schedule at the latest phases of vehicle development towards a successful launch.
o Manage the R&D workshop, tools and fleet vehicles with high attention to confidentiality.
Nissan Regional Office, Dubai. (GCC, Mediterranean and CIS markets)
Reporting to the General Manager Total Customer Satisfaction/Research & Development.
Being responsible for:
(1) New Models Quality: To manage and conduct the quality confirmation activities of new models before start of sales in the region.
Performing the PSQC activity (pre start of sales quality clinic) by coordinating the vehicle testing plan and vehicle evaluation events.
Organize & participate in the quality confirmation events to monitor & assess quality levels including benchmarking with competitors.
Continuous monitoring of the vehicle quality throughout the project life until start of sales.
Communicate & follow up with the MPS/R&D for implementation of the countermeasures for the reported issues ensuring quality standards are achieved before start of production.
(2) Warranty:
Supporting the warranty operations and management in the region.
Conducting warranty audit for the dealers in accordance with the general plan.
Handling the dealer’s unit assy requests according to the warranty policy and from technical aspects.
Support warranty cost saving activities (Appropriate repair, remanufactured units programs. . etc)
Maximizing the efficiency of warranty expenses.
Monitoring campaigns completion and ensuring completion ratios meet the targets.
Working with the regional customer communication center on the cases requires warranty or technical support.
Service Manager
Reporting to the General Manager-Service, and being responsible for:
* Maintaining the monthly target records.
* Attend to the Critical Customer Concerns and interact to customer if required and ensure customer relation and Satisfaction.
* Technical service up gradations by developing service checking lists and special tools.
* Monitoring quality control rejections and repeat repair analysis.
* Scheduling of training classes and coordinating with training department as per the technician’s requirements and without affecting workflow.
* Communicating and technical reporting to the manufacturer's engineering departments in case of a product issue (being the GM Technical Assistance Centre Primary Contact).
* Supporting the trouble shooting activities in the advanced Electronic application of cars like Navigation, Air suspension, driver entertainment system, security and Antitheft systems, and various communication networks.
Reporting to the service manager, and being responsible for:
* Filling the gap between the front desks, service reception in charge and senior management.
* Job Planning and scheduling, being responsible for the smooth running of the jobs and delivery on time.
* Liaising between the team leaders in the workshop and parts department.
* Coordinating the link between the department and customers whilst maintaining the highest possible job standards.
* Following up and carrying out service and recall campaigns.
* Ensuring Quality and Quantity.
* Over hauling and Trouble shooting of advanced engine management systems and automatic Transmissions.
* Road testing and analyzing all type of concerns and ensuring quality.
* Diagnosis chronic concerns and troubleshooting.
* Supporting Service technician with proper procedures and deployment proper standards.
* Soft ware downloading for different modules and programming the vehicles.
* Investigation of damages and assist in technical issues on warranty repairs and decisions.
5 years Bachelors in Mechanical Engineering.
High school