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Jeza Alghanami, Director, IT enterprise

Jeza Alghanami

Director, IT enterprise ·Salam

Saudi Arabia

Master's degree, computer science in Management Information System

Work experience

Total years of experience: 13 years, 10 months

Director, IT enterprise

January 2023 - Present

Salam

Riyadh, Saudi Arabia

January 2023 - Present

Company industry:
Telecommunications
Job role:
Information Technology

IT Enterprise services Sr. Manager

November 2021 - December 2022

Integrated Telecommunications Company

Riyadh, Saudi Arabia

November 2021 - December 2022

Company industry:
Telecommunications
Job role:
Information Technology

IT Service desk Manager

November 2020 - December 2021

Princess Nourah Bint Abdulrahman University

Riyadh, Saudi Arabia

November 2020 - December 2021

Company industry:
Higher Education
Job role:
Information Technology

IT Service desk Manager

January 2017 - November 2020

SACO

Riyadh, Saudi Arabia

I found this job using Bayt.com

January 2017 - November 2020

1. Service Desk controller .
2. Support stores to ensure that IT unit operations run smoothly and efficiently.
3. Single point of contact between IT dept and end users.
4. Conduct IT applications training for end users.
5. Ensure all incidents been solved at first level before forward to second level team and follow up with them to close within SLAs.
6. Handling all POS system & support .
7. Submit a continues reports to CIO.

Company industry:
Retail & Wholesale
Job role:
Information Technology

Projects Supervisor

September 2015 - January 2017

Alamiya Company

Riyadh, Saudi Arabia

September 2015 - January 2017

i was working in a project Management department, so i was supervising the projects and the employee who are involve in a specify projects .

Company industry:
Advertising
Job role:
Management

IT Technical Support Officer

March 2005 - March 2008

Alshafaa Saudi Company

Riyadh, Saudi Arabia

March 2005 - March 2008

I was diagnose computer problems, monitor computer processing systems, install software and perform tests on computer equipment and programs. I may also set up computer equipment, schedule maintenance and teach employee to use programs. Other job duties can include minor repairs and computer parts ordering.

Company industry:
Retail & Wholesale
Job role:
Information Technology

Education

Coventry University

November 2015

November 2015

Master's degree, computer science in Management Information System

United Kingdom

GPA (point): 3٠66 out of 4

GPA (point): 3٠66 out of 4

Waterford Institute of Technology

June 2014

June 2014

Bachelor's degree, Computer science in Information Technology

Ireland

GPA (point): 2.85 out of 4

GPA (point): 2.85 out of 4

Skills

Microsoft Office
Expert
Microsoft Office
Expert
MS Project
Expert
MS Project
Expert
Technology
Expert
Technology
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Oracle
Expert
Oracle
Expert
Time Managment
Expert
Time Managment
Expert
SAP
Intermediate
SAP
Intermediate
ITIL4 certified
Expert
ITIL4 certified
Expert
ITOM
Expert
ITOM
Expert
Project Management Institute ( PMP) certified
Expert
Project Management Institute ( PMP) certified
Expert
MS Project
Expert
MS Project
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Technology
Expert
Technology
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Oracle
Expert
Oracle
Expert

Languages

English

Expert

Memberships

Saudi Union Students in Coventry

Active member

September 2014

Training and Certifications

Certifications
Project Management
Sep 2014
- Leadership Effectiveness East Midlands School of Business & Management Privet
Jun 2015

Hobbies and interests

Soccer
volleyball