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Jiju Raveendran, Support Service Representative

Jiju Raveendran

Support Service Representative·Yusuf Ahmed Alghanim & Sons Co.W.L.L

Kuwait

High school or equivalent, Pre - Degree, I T I -Electrical and Maintenance in Auto Electrician-Trade

Work experience

Total years of experience: 26 years, 9 months

Support Service Representative

March 2021 - Present

Yusuf Ahmed Alghanim & Sons Co.W.L.L

Al Asimah, Kuwait

March 2021 - Present

Provide a high level of customer support service when interacting with clients
and colleagues.

Represent the company positively and professionally in interactions with
customers and the general public.

Directing customers to the right department or supervisor.

Ability and willingness to work within the team to improve and keep the
customer service standards.

Good knowledge of Kuwait area, roads and traffic rules.

Responsible to provide secure and timely driving services

Company industry:
Automotive Dealership & Distributor

Receptionist,Collection Representative

August 2017 - February 2021

Three Mass Computer Service Center (Local Business)

As Salimiyah, Kuwait

August 2017 - February 2021

Responsible for reaching out to customers to collect invoices payment for overdue bills or
other payments. Acts as the liaison between creditors and customers and manages
overdue accounts.

Collect invoices and other documents from service center for all customers on a
weekly basic Check system on a daily basis to track whether payments are made or not;

Proactively monitoring customer accounts to ensure monthly payments are
made; Daily review of customer payments and outstanding invoices.

Able to interact with customers in a professional manner. Call customers using
telephone.

Ability and willingness to work within the team to improve and keep the
customer service standards.

Good knowledge of Kuwait area, roads and traffic rules.

Responsible to provide secure and timely driving services.

Company industry:
Installation & Technical Services
Job role:
Support Services

Collection Representative

August 2017 - February 2021

Three Mas Computer Service Centre

As Salimiyah, Kuwait

August 2017 - February 2021

• Able to interact with customers in a professional manner. Call customers using
telephone.

Company industry:
Installation & Technical Services

General Supervisor,CCTV Controller,

July 2011 - July 2017

Al Qabas Assurex Company

Hawali, Kuwait

July 2011 - July 2017

Capable of guiding the team and common supervisory tasks.

Maintain discipline within staffs and keep employees focused on productive job activities and maintains a level for all employees.

Responsible to the passport collection counter for sort out and arranged it daily basics Scanning and updating all passport and visa status for delivery

Responsible to the entrance reception for manage the applicant with tracking appointment confirmation letter and proper visa application form for visa submission.

Understand and suggest on effectively managing the security system supervisor of the site.

Responsible to perform and functions of maintaining CCTV cameras.

Monitor the activities captured on the cameras, inform the authorities in case of suspicious activities, maintain written records of the screened activities, in case of suspicious, illegal or immoral activities to be submitted in report.

Update the organization about the novel techniques and procedures introduced concerning maintenance, security service and CCTV operations.

Collection and submission of all necessary documents as required by the Embassy and Perform different tasks to be delivered such as bank check, stationary items, tender worksheet or others as business needs.

Pick up, carry out & distribute messages, documents, and other items between main banks and external party.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Hospitality and Tourism

CCTV Controller

July 2011 - July 2017

AL-QABAS ASSUREX, COMPANY VISA

Al Asimah, Kuwait

July 2011 - July 2017

• Capable of guiding the team and common supervisory tasks.
• Maintain discipline within staffs and keep employees focused on productive job activities
and maintains a level for all employees.
• Responsible to the passport collection counter for sort out and arranged it daily basics
Scanning and updating all passport and visa status for delivery
• Responsible to the entrance reception for manage the applicant with tracking
appointment confirmation letter and proper visa application form for visa submission.
• Understand and suggest on effectively managing the security system supervisor of the
site.
• Responsible to perform and functions of maintaining CCTV cameras.
• Monitor the activities captured on the cameras, inform the authorities in case of
suspicious activities, maintain written records of the screened activities, in case of
suspicious, illegal or immoral activities to be submitted in report.
• Update the organization about the novel techniques and procedures introduced
concerning maintenance, security service and CCTV operations.
• Collection and submission of all necessary documents as required by the Embassy and
Perform different tasks to be delivered such as bank check, stationary items, tender
worksheet or others as business needs.
• Pick up, carry out & distribute messages, documents, and other items between main
banks and external party.

Company industry:
Travel Agency

Security Supervisor ,CCTV Reviewer

July 2002 - March 2011

Al-Mulla-Group of-Securicor Company

Al Farawaniyah, Kuwait

July 2002 - March 2011

Security supervisor & CCTV system Reviewer with Al-Mulla-Group of-Securicor co, Kuwait, Client- French Embassy of Kuwait
Responsible to the entrance reception and visa section of the site.
Understand and suggest on effectively managing the security and CCTV system supervisor of the site.
Responsible to perform and functions of maintaining CCTV cameras.
Monitor the activities captured on the cameras, inform the authorities in case of suspicious
activities, Maintain written records of the screened activities, in case of suspicious, illegal or
immoral activities to be submitted in report.
Update the organization about the novel techniques and procedures introduced concerning
maintenance, security service and CCTV operations.

Company industry:
Private Security Services
Job role:
Security

Security supervisor & CCTV system Reviewer

July 2002 - March 2011

Al-Mulla-Group of-Securicor co,

Al Farawaniyah, Kuwait

July 2002 - March 2011

Working as a Security supervisor & CCTV
system reviewer with Al-Mulla-Group of-Securicor co, Kuwait,

Company industry:
Private Security Services

Auto Electrician

July 1996 - July 1999

E M E Station Workshop,Welington Ooty

Ooty, India

July 1996 - July 1999

Working as an Auto Electrician-from E M E Station
Workshop, under Ministry of-Defense in India,

Company industry:
Military & Defense

Auto Electrician

July 1996 - March 1999

EME Station Workshop

Chennai, India

July 1996 - March 1999

Repairing and replacing of all kind of electrical equipment- like ignition-switch, self-starter, alternator and dynamo. Checking and testing of trouble shooting and wiring circuit of all heavy and light vehicles as auto Electrician.

Company industry:
Military & Defense
Job role:
Maintenance, Repair, and Technician

Education

Eastern Institute of Modern Technology

July 1996

July 1996

High school or equivalent, Pre - Degree, I T I -Electrical and Maintenance in Auto Electrician-Trade

India

GPA (percentage): 75%

GPA (percentage): 75%

Kerala University

January 1995

January 1995

High school or equivalent, Pre- Degree

India

Uiversity of Kerala

January 1995

January 1995

High school or equivalent, Commerce

India

Govt - V. H. S School

January 1993

January 1993

High school or equivalent, Secondary Education

India

GPA (rating): Satisfactory

GPA (rating): Satisfactory

Govt - V. H. S School Mulakuzha

January 1993

January 1993

High school or equivalent, Secondary School

India

Skills

Repairing
Expert
Repairing
Expert
Switch
Expert
Switch
Expert
Technical Assistance
Expert
Technical Assistance
Expert
Wiring
Expert
Wiring
Expert
Testing
Expert
Testing
Expert
PLANNING
Intermediate
PLANNING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INVOICING
Intermediate
INVOICING
Intermediate
CLOSED CIRCUIT TELEVISION SYSTEMS CCTV
Intermediate
CLOSED CIRCUIT TELEVISION SYSTEMS CCTV
Intermediate
ELECTRICAL INDUSTRY
Intermediate
ELECTRICAL INDUSTRY
Intermediate
COMPUTER SCIENCE
Intermediate
COMPUTER SCIENCE
Intermediate
A LEVEL
Expert
A LEVEL
Expert
DELIVERY
Expert
DELIVERY
Expert
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PICK
Expert
PICK
Expert
RECEPTIONIST
Expert
RECEPTIONIST
Expert
SCANNERS
Expert
SCANNERS
Expert
SUPERVISORY SKILLS
Expert
SUPERVISORY SKILLS
Expert
TENDER
Beginner
TENDER
Beginner
Wiring
Expert
Wiring
Expert
Testing
Expert
Testing
Expert
Repairing
Expert
Repairing
Expert
Switch
Expert
Switch
Expert
Technical Assistance
Expert
Technical Assistance
Expert

Languages

Arabic

Intermediate

English

Expert

Hindi

Expert

Malayalam

Beginner

Training and Certifications

Certifications
Professional Computer Secretarial Course
Valid Driving License holder
I T I Training in Electrical Maintenance and Auto Electrician-Trade
Driving license.

Hobbies and interests

Reading books,watching movies, playing cricket and travelling..