ERP Administrator
Redington Gulf
Total years of experience :18 years, 9 Months
Administering, monitoring, troubleshooting and tuning of SAP environment and performance. Analyses production and testing system problems, determining causes and taking timely corrective action.
Responding to and resolving infrastructure-related incidents and problems.
Creating and maintaining accurate documentation.
Providing support to the SAP application team during development and implementation
Installing SAP software, upgrading, applying Support Packages, and installing add-on software components.
SAP profile parameter changes, workload analysis, system error analysis and establishing standard Basis background jobs and system health checks and monitoring.
Participating in multi-landscape design solutions, architecture recommendations, and strategies for continuous improvement.
Maintaining multi-landscape environments through remote copies, system refreshes, transport management monitoring.
Leading and participating in technical projects across multiple teams.
Evaluating and recommending hardware and software products for purchase.
Providing technical direction to application development, functional, integration and change release management functions
Investigating and participating in new technologies and solution from SAP and associated software vendors.
Training software users in the functionality incorporated and based on defined business need.
Managing the changes to be implemented to reduce the risk & increase the success of the implementation.
Recommending and implementing policies and standards and ensures adherence to security procedures & standards.
Key Lead for IT related projects and developments. Liaising with partners & vendors to evaluate and implement new technologies which help in reducing business operational costs. (Etisalat, Du, Cisco, Microsoft, Nortel/Avaya, HP, Alpha Data & APPLICOM).
Responsible for Global Support Portal / Helpdesk for Middle East, Africa, India and Turkey
Responsible for training of End Users on new Technologies associated training documentation.
Roll out of Avaya Aura Unified Communication across Middle East, Africa and India.
Implementation of Virtual environment using Vmware Server and VMware Workstations for creation of a testing / demo environment for recreation of a live environment with the purpose of demo testing new potential products we may choose to implement.
Providing access & maintaining users in the ERP environment.
Managing HP- UX Servers in the live environment.
Maintaining backups for the SAP Environment via the HP Data Protector.
Handling yearly Audits conducted by Deloitte.
Ensuring security administration, user access rights and authorization.
• Assists the Sales team in coming up with the overall estimates for the project along with any key risks and issues. Designing of PABX and Video Conferencing solutions basis customers’ requirements. Multiple solutions varying from small office solutions to large multi office solutions with unified communication and call center, contact center requirements.
• Estimate the implementation and deployment of the various modules based on each module design and how the module fits into the overall project architecture, and testing strategy and overall project plan.
• Provide Training to internal and external individuals, along with required documentation.
• Report progress and issues in a timely manner. In particular, issues that might have an impact on quality or the ability to deliver to timescales or estimates.
• Works with team on the development of standards, processes and procedures related to application security, upgrade management, capacity planning, application deployment, performance monitoring/tuning, and failover and disaster recovery.
• Talk to different audiences, appropriately adjust technical content to meet different audience knowledge and interest, and can juggle meetings with multiple audience levels.
• Designing solutions by determining the real business problem, articulating the ability to solve their problems, and finding creative solutions.
• Understand sales methodologies and can apply them in a sales situation.
Won the Etisalat Academy new Business Plan award Added to the Deans List for outstanding academic achievement.