IT Support
JPMorgan Chase Co
Total years of experience :22 years, 5 Months
Technical support forclient-side installation and setup of digital subscriber line service, scheduling an on-site tech as required
Designed, procured, and assembled all PCs, peripherals, and networking devices for the internet cafe
Manage day-to-day operations
Performed maintenance on network, hardware status, and software components
Created the café’s pricing structure taking into account the location and available demographic to target
Developed Loyalty programs
Achievements
100% return of investments within 6 months.
Expanded the business to 2x capacity within 1.5 years (funded solely by the café’s income
Managed sales cycle, pre/post sale activities for our team’s product offerings
Responsible for acquiring new sales partnerships with Resellers for the company’s Telephone Services and Prepaid products
Managed Reseller Accounts relationships
Responsibilities included sales, contract negotiations, renewal, amendments, and invoicing
Responsible for my team’s revenue targets set by the Company
to queries and resolving issues within reasonable time and escalation if required.
Providing Weekly reports on system issues and submits recommendation/replacement of defective units.
Respond to tickets raised by global or local helpdesk.
