Jonathan Munyakazi

• Boosted ARR by 25% by implementing targeted multi-channel marketing campaigns (email, cold calling, ads, social media), securing over 100 high-quality sales calls and solidifying FirmOSs position as a solution for operational challenges.
• Enhanced hiring efficiency by sourcing over 1, 000 applicants in 3 months, conducting 50 interviews, and establishing structured onboarding procedures that reduced new-hire adjustment time and increased productivity by 20%.
• Directed a team of 8 in content creation and marketing to amplify brand presence, achieving 25K+ new LinkedIn followers across multiple accounts and reinforcing thought leadership in accounting technology.
• Optimized CRM functionalities to streamline client interactions, contributing to a significant uplift in close rates through improved sales pipeline management.
• Strengthened client engagement by designing a client communications portal that directly addressed client needs, resulting in higher satisfaction rates and improved retention.

• Founded and scaled a social media agency managing content for 4 high-profile influencers, resulting in remarkable platform growth: 2K to 262K YouTube subscribers, 10K to 455K TikTok followers, and 4K to 159K Instagram followers, with over 500 million cumulative views.
• Negotiated and secured high-value sponsorships, elevating brand visibility and revenue streams for clients through strategic partnerships and optimal contract terms.
• Generated 100 million+ views in 3 months by expanding a clients Snapchat following to 405K, driving significant brand reach and engagement across digital platforms.
• Led a 10-member production team from storyboard to final edits, ensuring high-quality, consistent, on-brand content that elevated client brands and achieved a 15% increase in engagement rates.
• Implemented SEO optimization strategies, improving visibility, engagement, and click-through rates across YouTube and Instagram.

• Reduced client churn by 10% YOY by managing a $2.7M client portfolio, building strong client relationships, and delivering effective customer success strategies.
• Elevated user engagement by 15% within three months by crafting strategic content plans that encouraged platform adoption and optimized client satisfaction.
• Streamlined support operations by merging customer support desks, migrating 500+ documents, and conducting training sessions that boosted operational efficiency across teams.
• Acted as a key liaison for 7 enterprise clients (1000+ employees), conducting regular strategy meetings to align business objectives and ensure long-term success and retention.

• Managed $2.2M in client portfolios for prominent brands including Sobeys Inc. and McCain Foods, ensuring optimal media plan development and timely budget control.
• Assisted with budget control reporting and media purchase contracts, ensuring timely and accurate documentation.
• Collaborated with teams on media planning, cost development, and data analysis to support effective campaign recommendations and post-campaign evaluations.

• Developed and executed tailored promotional campaigns, generating over 1, 000 leads during Toronto Maple Leafs promo nights.
• Coordinated large-scale promotional events with high-profile partners, managing logistical planning, supplier communications, and event execution to drive brand exposure.