Customer Account Executive
Comcast Xfinity Cable Service
Total years of experience :1 years, 4 Months
As a Customer Account Executive
We are Responsible for providing advanced technical support & service to our internal and external customers by promptly answering escalated inquiries, providing accurate information while troubleshooting and problem solving. Exercise sound judgment in all matters related to the customer, balancing the interest of both the customer and the company. May act as a resource for colleagues with less experience.
For Billing
Receiving the bill, understanding the bill, paying the bill, manage direct debit, overdue accounts, account suspension or disconnection and restoring services.
For Tech
Monitoring and maintaining the computer systems and networks within an organization in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first person employees will come to.
As Retail Channel Support / Consumer Billing Support
Our role is to provide technology expertise for the development and maintenance of technology platforms which are life cycled by Customer Management Services (CMS). This will typically include the development of architecture, designs, test and implementation plans, conducting functional testing, deployment of technology in a retail level, resolution of complex escalated faults and other related activities as directed by the retail work group manager.
Being the Technology Specialist it required us to work closely with technical and operational SMEs to ensure the success of projects and life cycle management activities and to get the best possible result for the customer. In fulfilling this role, the Technology Specialist will motivate and influence others to achieve results in a collaborative manner.
As Resident Restaurant Inspector
1. Participate in the workplace and communicate with other employees of the company.
2. Learn to participate and work in a team environment.
3. Practice career professionalism during the tenure ship.
4. Develop and update the industry knowledge.
5. They themselves should observe workplace hygiene procedures.
6. Perform workplace and safety practices.
7. Provide effective customer services.
8. Interviews co-workers to obtain facts about work practice or accident.
9. Documents findings and code sections violated.
10. Prepare and serve the restaurant's catering products and mixes.
11. Perform basic maintenance of workplace machineries
12. Be ready for out of control procedures in the work areas.
13. Perform basic cashiering, table setting and table service base on the company's image and standard operating procedures.
14. Observes employees at work to determine compliance with safety precautions and safety equipment used.
15. Inspect the sanitary conditions of restaurant, canteen and other catering areas.
16. Regularly conduct survey and monitoring programs of the environment to identify sources of pollution for the company's protection.
As a Fraud Analyst
1. To ensure from the applicants that all security documents such as Chattel Mortgage, Real Estate Mortgage, etc., have their own corresponding policies.
2. To see to it that all loans and insurance policies are properly encoded.
3. To investigate insurance claims and determine the amount of loss and damage are covered by the policies prior to any claims, loan releases and/or full payment.
4. To review, examine and calculates insurance policies and make an update on all insurance policies in terms of their usable life and to check whether they are properly adjusted against their loan counterpart in terms of loan amount, the owner in particular and the expiry date.
5. To ensure that "The Truth in Lending Act" is observed by ensuring that claims are valid and settlements are made according to practices and procedures.
6. Finally as a Fraud Analyst, I make recommendation to immediate supervisors or department heads prior to any approval of each insurance claims, loan releases and full payments.
As a Credit Analyst
1. To review all the accounts under the open items if it is already available for release.
2. Review each account accordingly against its credit line amount if it is $50, 000 and below.
3. If credit line is $50, 000 below make sure that the accounts are current and within the credit limit.
4. All credit lines that are $50, 000 below which is current and within the credit line will be released immediately and hold those which are not.
5. This should be done every 15 minutes in every operation cycle for every shift.
6. Prepare weekly & monthly report which includes risk management and plan budget proposal for the all the accts. Which have been released or hold and the past dues of each acct for collection group to handle.
As a Financial Analyst
1. Evaluate financial risk; prepare financial forecasts, financing scenarios and other documents concerning capital management, and write reports and recommendations.
2. Plan short- and long-term cash flows and assess financial performance.
3. Analyze investment projects, corporate loans application, personal loans, insurances and loan releases.
4. Advise on and participate in the financial aspects of contracts and calls for tender.
5. Follow up on financing projects with other banks and financial institutions.
6. Implement the use of tools for managing and analyzing financial portfolio.
7. Assist in preparing operating and investment budgets and control.
As a Letter Credit Officer
1. As a Credit Analyst it is a built-in function to handle other additional security documents besides Chattel Mortgages for Auto Loans, Real Estate Mortgages for Commercial and Housing Loans and Promissory Notes for Personal Loans which is a must for all applicants.
2. For those loan applicants or credit line applicants who fails to qualified for the credit line or the loan amount they may do so, if they still want to avail our services by offering letters of credit as a form of security in case they fail to comply with necessary conditions of the company. ACS Credit Dept. and Any Front CSR may offer them the standard Letter of Credit form. However other forms may also be accepted as stipulated or have been approved by the legal dept.
3. Those who want to avail for car loans or any floor stocks line a Deed of Assignment is needed as the form of letter of credit. Those wants to avail for a real estate loan or any housing loan as Memorandum Agreement is needed. Anyone who wants to Avail Credit Lines or Personal loans but did not qualified may issue a letter of Credit inform of as Performance letter where in ACS as the lender can watch and rates the Clients performances and guides them to for future corporate and business relationships.
4. I must see to it that all Letters of Credit especially those that are stipulated have been reviewed and approved by the legal dept.
5. I must see to it that all letters of Credit were duly signed by the client / clients and at least 2 higher Credit Analyst which include the head of the Credit Dept. prior to the Higher Corporate officers
6. All letters of credit must be reviewed monthly to see to it if it active and ongoing. Those that expired is subject for renewal if the Credit Dept. so other will be sent to Legal Dept. for other options such as discontinuity of the corporate relationship, Hard Core Collection and worst of all Litigation and Foreclosure.
7. All Letters of Credit will stay in the Security Dept. with the same period as the Major Documents (such as Chattel Mortgage, Performance Letter, Promissory Notes, Real Estate Mortgages, etc.) otherwise will be automatically renewed by the Operation Dept. or the Account Management Division.