General
• Oversee and manage all areas of the restaurant and make final decisions on matters of importance to guest service.
Financial
• Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
• Discusses business reviews and key financial reviews with the operations manager in regards to store performance during monthly meetings.
• Exercising excellent judgment in cost control procedures, financial accounting, inventory levels and labor management.
Food safety and planning
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Responsible for ensuring consistent high quality of food preparation and service.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies.
Operational Responsibilities
• Ensure that proper security procedures are in place to protect employees, guests and company assets.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured.
• Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
• Investigate and resolve complaints concerning food quality and service.
• Deliver on or above target goals for food and labor cost while aligned with the brands customer service standards.
• Ensure strict adherence to all standard operating procedures and safety and security guidelines
Personnel
• Provide direction to employees regarding operational and procedural issues.
• Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews.
• Maintain an accurate and up-to-date plan of restaurant staffing needs.
• Prepare schedules and ensure that the restaurant is staffed for all shifts.
• Motivate store team through effective performance management, timely performance feedback and written reviews, clear goal setting and taking corrective action when appropriate.
• Responsible for identifying and developing internal candidates for future leadership opportunities.
• Deliver high quality orientation and training for all new employees.
• Identify and respond to execution gaps in delivering exceptional customer experience; develop and execute plans to elevate both staff and store performance.
Accountabilities
• Keeps Area Managers and Operations Manager promptly and fully informed of all issues and take prompt corrective action where necessary or suggests alternative courses of action.
• Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with Pinkberry and MH Alshaya Co. Policies and procedures.
• Performs other duties and responsibilities as required or requested.
- Company industry:
- Catering, Food Service, & Restaurant
- Job role:
-
Management
