Judy Ann Lucban

• Provides front-facing customer service by greeting clients processing transaction, and handling inquiries and
concerns in a professional manner.
• Managed full-cycle money transfer and foreign currency transaction for both individual and corporate clients.
• Ensuring compliance with UAE Central Bank regulations related to exchange house operations, foreign currency
transactions and remittance services.
• Applied strict KYC (Know Your Customer) and Customer Due Diligence (CDD) controls across all transaction
including customer identification and source offunds assessment.
• Responsible for monitoring and reviewing transactions for compliance, ensuring adherence to KYC/AML standards,
verifying customer documents, and maintaining accurate records in line with regulatory requirements.
• Maintains awareness of updated regulatory guidelines and ensures branch practices are aligned with current
compliance standards.
• Skilled in customer verification, document validation, compliance, and maintaining accurate transaction records
in a fast-paced environment.

• Plays a front-facing role by warmly greeting customers, handling inquiries and concerns, and delivering
appropriate banking solutions while ensuring excellent customer service.
• Assisted clients with account opening, identify potential customers and generated new business opportunities.
Built and maintained strong relationship, and provide after sales support.
● Maintained accurate customer records, sales reports, and documentation for tracking and reporting.
● Assisted with daily sales operations by organizing schedules, coordinating meetings, and handling customer
concerns.
● Prepared transaction reports, summaries, and reconciliations for daily operations.
● Experienced in utilizing CRM system to manage customer records, track interactions, monitor service request, and
maintain accurate data.
● Responsible for accurately handling financial transaction such as cash, withdrawal, checks and other financial
instruments, ensuring compliance with banking regulations and internal policies,
● Supported administrative functions by organizing files, preparing reports and maintaining updated records with strong attention to detail and confidentiality.

• Presenting and explaining the feature, benefits, fees, and interest rates different credit card products to match
client needs.
• Identifying potential clients through various channels, including cold calling, outdoor field visits to open market,
networking events, and following up on referrals.
• Collecting and verifying necessary customer documents to ensure they are error-free and comply with bank SOPs.
• Meet or exceed strictly defined monthly and quarterly sales KPIs (Key Performance Indicators).
• Support daily office tasks and helps maintain smooth routine operations.
• Responsibilities include handling files and documentation, performing accurate data entry, managing incoming
and outgoing calls, assisting staff, and coordinating basic office operation.

● Managed recruitment activities, including job posting, candidate screening, interview coordination, and onboarding of new hires.
● Maintained accurate employee records, HR databases, contracts, and confidential personnel documentation.
● Supported payroll administration by monitoring attendance, leave records, overtime, and employee benefits.
● Prepared daily reports, application summaries, and status updates for management review.
● Served as a point of contact for employee inquiries, providing HR support and ensuring compliance with company
policies and procedures.