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Judy Ann Lucban, CUSTOMER SERVICE & OPERATIONS SUPPORT

Judy Ann Lucban

CUSTOMER SERVICE & OPERATIONS SUPPORT ·Orient Exchange Co, L.L.C-

United Arab Emirates

Bachelor's degree, Business Administration

Work experience

Total years of experience: 6 years, 10 months

CUSTOMER SERVICE & OPERATIONS SUPPORT

January 2024 - Present

Orient Exchange Co, L.L.C-

Dubai, United Arab Emirates

January 2024 - Present

• Provides front-facing customer service by greeting clients processing transaction, and handling inquiries and
concerns in a professional manner.
• Managed full-cycle money transfer and foreign currency transaction for both individual and corporate clients.
• Ensuring compliance with UAE Central Bank regulations related to exchange house operations, foreign currency
transactions and remittance services.
• Applied strict KYC (Know Your Customer) and Customer Due Diligence (CDD) controls across all transaction
including customer identification and source offunds assessment.
• Responsible for monitoring and reviewing transactions for compliance, ensuring adherence to KYC/AML standards,
verifying customer documents, and maintaining accurate records in line with regulatory requirements.
• Maintains awareness of updated regulatory guidelines and ensures branch practices are aligned with current
compliance standards.
• Skilled in customer verification, document validation, compliance, and maintaining accurate transaction records
in a fast-paced environment.

Company industry:
Financial Services
Job role:
Finance and Investment

Client Relations Associate & Operations Associate

April 2021 - July 2024

Security BankCorporation

Manila, Philippines

April 2021 - July 2024

• Plays a front-facing role by warmly greeting customers, handling inquiries and concerns, and delivering
appropriate banking solutions while ensuring excellent customer service.
• Assisted clients with account opening, identify potential customers and generated new business opportunities.
Built and maintained strong relationship, and provide after sales support.
● Maintained accurate customer records, sales reports, and documentation for tracking and reporting.
● Assisted with daily sales operations by organizing schedules, coordinating meetings, and handling customer
concerns.
● Prepared transaction reports, summaries, and reconciliations for daily operations.
● Experienced in utilizing CRM system to manage customer records, track interactions, monitor service request, and
maintain accurate data.
● Responsible for accurately handling financial transaction such as cash, withdrawal, checks and other financial
instruments, ensuring compliance with banking regulations and internal policies,
● Supported administrative functions by organizing files, preparing reports and maintaining updated records with strong attention to detail and confidentiality.

Company industry:
Banking
Job role:
Banking

JUNIOR SALES ACQUISITION OFFICER & OFFICE ASSISTANT

March 2020 - January 2021

Union Bankofthe Philippines-

Manila, Philippines

March 2020 - January 2021

• Presenting and explaining the feature, benefits, fees, and interest rates different credit card products to match
client needs.
• Identifying potential clients through various channels, including cold calling, outdoor field visits to open market,
networking events, and following up on referrals.
• Collecting and verifying necessary customer documents to ensure they are error-free and comply with bank SOPs.
• Meet or exceed strictly defined monthly and quarterly sales KPIs (Key Performance Indicators).
• Support daily office tasks and helps maintain smooth routine operations.
• Responsibilities include handling files and documentation, performing accurate data entry, managing incoming
and outgoing calls, assisting staff, and coordinating basic office operation.

Company industry:
Banking
Job role:
Banking

HR Assistant

June 2019 - February 2020

First Union Direct Corp

Pasig City, Philippines

June 2019 - February 2020

● Managed recruitment activities, including job posting, candidate screening, interview coordination, and onboarding of new hires.
● Maintained accurate employee records, HR databases, contracts, and confidential personnel documentation.
● Supported payroll administration by monitoring attendance, leave records, overtime, and employee benefits.
● Prepared daily reports, application summaries, and status updates for management review.
● Served as a point of contact for employee inquiries, providing HR support and ensuring compliance with company
policies and procedures.

Company industry:
Financial Services
Job role:
Sales

Education

Colegio de Montalban

April 2019

April 2019

Bachelor's degree, Business Administration

Philippines

GPA (rating): Very good

GPA (rating): Very good

Skills

Sales
Expert
Sales
Expert
Management
Expert
Management
Expert
Front Office
Expert
Front Office
Expert
Administration
Expert
Administration
Expert
BANKING
Intermediate
BANKING
Intermediate
CASH RECONCILIATION
Intermediate
CASH RECONCILIATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
FINANCIAL REGULATIONS
Intermediate
FINANCIAL REGULATIONS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RETAIL BANKING
Intermediate
RETAIL BANKING
Intermediate
SWIFT PROGRAMMING LANGUAGE
Intermediate
SWIFT PROGRAMMING LANGUAGE
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
RECORD KEEPING
Intermediate
RECORD KEEPING
Intermediate
REMITTANCE
Intermediate
REMITTANCE
Intermediate

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Tagalog
Native Speaker
English
Intermediate

Training and Certifications

Certifications
Top Sales Associate Program
Consumer Protection
Most Achieved FWD INSURANCE
Security Bank Corporation / FWD INSURANCE
Jan 2022

Training
Sales Associate Training Program
Security Bank Corporation
Apr 2024

Hobbies

  • Reading, Hiking, Crafts
    AWARDS/ACTIVITIES ● Top Sales Asssociate Program - 2024 ● Overall KRA Performance Achievement in Bank Teller - 2023 ● Most Achieved FWD Insurance in Area Branch -2022