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Junaidullah Baig, Asst. Manager - Operations

Junaidullah Baig

Asst. Manager - Operations

AEGIS Limited

Location
Saudi Arabia - Jeddah
Education
Master's degree, Computer Science
Experience
8 years, 7 Months

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Work Experience

Total years of experience :8 years, 7 Months

Asst. Manager - Operations at AEGIS Limited
  • India - Kolkata
  • June 2010 to May 2012

2 years experience as an Asst. Manager Operations with a leading Multi-National company in India supporting customers for a major telecom company.

Experience in handling large groups of people more than 200 employees. Mentoring, training, motivating and developing leadership skills to enhance productivity and provide good quality of service.

8 years experience in team management, quality of service and enhancing performance to achieve set targets.

Team Leader at Satyam BPO
  • Other
  • July 2007 to January 2009
Quality Analyst at Satyam BPO
  • Other
  • November 2005 to June 2007
Sr. Technical Support Associate at Satyam BPO
  • Other
  • July 2004 to October 2005
Sr. Help Desk Engineer at Sutherland Technologies Ltd.
  • Other
  • October 2003 to July 2004
System Analyst at SONET - Dept. of Technical Education, AP
  • Other
  • July 2002 to October 2003

Education

Master's degree, Computer Science
  • at Malnad College of Engineering - Mysore University
  • April 2001

Successfully completed a 3 year full time post graduate course in Computer Applications with First Class marks from a reputed Engineering College in India.

Bachelor's degree, Computer Science
  • at Osmania University
  • April 1996

Specialties & Skills

Team Leadership
+Endorse 1
Performance Management
+Endorse 1
People Management
+Endorse 1
Customer Service Management
+Endorse 1
Communication Skills
+Endorse 1
Advance Excel
+Endorse 0
Customer Service
+Endorse 0
Excellent communication skills - Oral & Written
+Endorse 0
Interpersonal Skills
+Endorse 0
Computer Applications - MS Office (Powerpoint, Access etc)
+Endorse 0

Languages

English
Expert
Arabic
Beginner

Training and Certifications

Higher Diploma in Software Engineering (Training)
Training Institute:
APTECH
Date Attended:
June 1996
Duration:
17520 hours
Team Management (Training)
Training Institute:
Satyam BPO
Date Attended:
September 2007
Duration:
8 hours
Leadership Training (Training)
Training Institute:
Aegis Ltd.
Date Attended:
December 2011
Duration:
8 hours
Six Sigma (Training)
Training Institute:
Aegis Ltd.
Date Attended:
August 2011
Duration:
8 hours
Advanced Excel (Training)
Training Institute:
Aegis Ltd.
Date Attended:
December 2011
Duration:
8 hours
Time Management (Training)
Training Institute:
Satyam BPO
Date Attended:
October 2005
Duration:
2 hours

Hobbies

  • Hollywood Movies
    That's my favorite way to spend time with family. I watch Ice Age series, Madagascar, Incredible, and animation movies with kids. James Bond series and thrillers with my wife.
  • Rock Music
    I am a freak for Rock Music. Some of my favorite bands are GnR, Nirvana, Pink Floyd, Scorpions, Doors, Deep Purple & Metallica.
  • Playing Games on X-Box
    Completed Call of Duty series, Assassin Creed, Special Ops, Army of Two and many more.
  • Watching News
    Love to watch news on TV. That is the only thing I watch on TV. Al Jazeera, Arab News & Deccan Chronicle are some of the channels I watch and National Geographic.