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jyoti gandhi, CUSTOMER  SUPPORT  REPRESENTATIVE

jyoti gandhi

CUSTOMER SUPPORT REPRESENTATIVE·RISHICHEM MIDEAST LTD

United Arab Emirates

Diploma, Import / Export

Work experience

Total years of experience: 29 years, 0 months

CUSTOMER SUPPORT REPRESENTATIVE

February 2012 - Present

RISHICHEM MIDEAST LTD

Dubai, United Arab Emirates

February 2012 - Present

Preparing of Export Documentation, , Coordination with Accounts Department, Payment follow up, maintaining purchase register, sales register, sample tracking. Taking care of dispatches, co-ordinating with internal sales team.Coordination with suppliers, tracking of import orders, reconcillation of sundry debtors and creditors account, maintaining leave records of employees, attendance register, Administration.Maintaining Customer data, payment follow up, order follow up, interaction with sales team as well as accounts team to fullfill their requirements.Keeping track of sampling, daily banking transactions etc...Organized principal wise product in transit (ETD-ETA) with complete bookings as well as pipeline (confirmed order, ETD-ETA awaited) with bookings.  Checked materials received date at the warehouse from port and ordered value with individual product rates.  Prepared complete inventory displaying individual stock positions in the entire warehouse, which include BM wise quantities at the warehouse indicating approx value of all stocks.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Customer Service and Call Center

Senior Executive Sales

October 2008 - January 2012

Monachem Additives Pvt Ltd

India

October 2008 - January 2012

 Reported to the Director and single-handedly administered Maharashtra Region (Plastic Industry)
 Negotiated prices and logistics by coordinating directly with the principals.
 Communicated daily with customers, obtained orders, took care of logistics, negotiated price with clients, added new customers to the list, launched new products and accomplished trails.
 Regularly oversaw smooth clients schedule and monthly requirements along with logistics.
 Provided assistance to finance department and team members by maintaining cash flow.
 Managed preparation of reports like weekly - monthly sales reports, monthly sales forecast - progress report, pending order status and product wise sales including annual budget, inventory management.
 Conducted PowerPoint presentation on a quarterly, semi-annually and yearly basis.

Company industry:
Sales Outsourcing
Job role:
Sales

Executive Accounts

November 2007 - October 2008

Chemcrux Enterprises

Vadodara, India

November 2007 - October 2008

 Handled preparation and maintenance of books of accounts and regular banking activities such as correspondence plus liaison with banks - parties.
 Administered Vat and excise figures reconciliation with return, prepared daily cash flow statement, maintained daily collection ledger and reported to higher management.
 Created purchase / daily expense payments, capital register including import bill’s auditing - posting and assisted in balance sheet preparation

Company industry:
Industrial Production
Job role:
Accounting and Auditing

Accounts Officer

February 2007 - October 2007

Transmetal Ltd

Vadodara, India

February 2007 - October 2007

 Accountable of purchase bills passing, Tally data entry and supplier’s payments.
 Prepared landed cost, on time service tax register and checked expenditures
 Made timely client payments, liaised with stores departments for stock & reconciliation of inward / outward stocks.

Company industry:
Industrial Production
Job role:
Accounting and Auditing

Accounts Assistant

June 2000 - January 2007

Jyoti Ltd

Vadodara, India

June 2000 - January 2007

 In charged of Management Information Service (MIS) reports generation.
 Handled preparation and maintenance of various books of accounts such as purchase, sales, bank book, party ledger and expense register.
 Supervised routine banking operations like correspondence and coordination of work with banks such as opening of LC’s, bank guaranties, overdraft facilities etc, audited and accounted the entire branch account and group of companies.
 Directed daily cash flow statement preparation; maintained daily collection and capital register, reported to top management; performed import of bills auditing and posting. Checked monthly sales, purchase and client ledgers.

Company industry:
Industrial Production
Job role:
Accounting and Auditing

Accounts Clerk

July 1999 - October 1999

Jyoti Ltd

Vadodara, India

July 1999 - October 1999

Accounts Clerk Jul 1999 - Oct 1999

Company industry:
General Engineering Consultancy
Job role:
Accounting and Auditing

Accounts Clerk

December 1996 - October 1999

Navrachana Higher Secondary School

Vadodara, India

December 1996 - October 1999

 Assisted in administering office; prepared and maintained various books of accounts like purchase, sales, bank book, party ledger and expense register.
 Maintained school fees, managed daily school costs, prepared supplier’s payments, daily correspondence and kept school leaving register plus office files.
 Handled preparation and maintenance of books of accounts and regular banking activities such as correspondence plus liaison with banks

Company industry:
Primary, Prep, & Secondary School
Job role:
Accounting and Auditing

Education

Indian Institute of Materials Management

January 2000

January 2000

Diploma, Import / Export

India

Post Graduate Diploma in Import / Export, Indian Institute of Materials Management 2000

M.S. University of Baroda

January 1998

January 1998

Master's degree, Commerce

India

Master of Commerce in Economics, M.S. University of Baroda, India 1998

M. S. University of Baroda

May 1995

May 1995

Bachelor's degree, Accounting & Auditing

India

Bachelor of Commerce in Accounting & Auditing, M. S. University of Baroda, India 1995

Skills

Multitasking
Expert
Multitasking
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Handling Pressure
Expert
Handling Pressure
Expert
AGGRESSIVE SALES
Expert
AGGRESSIVE SALES
Expert
AND MARKETING
Expert
AND MARKETING
Expert
 Adept in MS Office Suite, Word, Excel, PowerPoint, Access), Internet & E-mail Applications
Expert
 Adept in MS Office Suite, Word, Excel, PowerPoint, Access), Internet & E-mail Applications
Expert
BUSINESS DEVELOPMENT
Expert
BUSINESS DEVELOPMENT
Expert
Skilled in accounting functions ,Administration – Coordination skills,Proficient in ERP & Tally
Expert
Skilled in accounting functions ,Administration – Coordination skills,Proficient in ERP & Tally
Expert
SUPPLY CHAIN
Expert
SUPPLY CHAIN
Expert
Multitasking
Expert
Multitasking
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Handling Pressure
Expert
Handling Pressure
Expert

Languages

English

Expert

Hindi

Expert