HICT USER SUPPORT
HAMAD MEDICAL CORPORATION
Total years of experience :11 years, 4 Months
PROVIDING IT SERVICES TO END USER FOR NETWORK, SERVER, DESKTOP ISSUES. WORKING ON WINDOWS 7 UPGRADATION PROJECT AND PC REPLACEMENT PROJECT.
WORKED ON CERNER GO LIVE SUPPORT ACROSS HMC
CONFIGURING LABEL PRINTER LIKE GX-430t, ZT-230, ZT-100
ALL KIND OF LOCAL NETWORK AND SHARE PRINTERS INSTALLATION
PROVIDING DEVICE SUPPORT TO END USERS FOR THEIR PERSONAL DEVICE LIKE WINDOWS 8.0, IPOHNE, MAC OS BLACKBERRY PHONE ETC.
CONFIGURING EXCHANGE MAIL FOR END USER
PROVIDING TECHNICAL SUPPORT FOR MEDICAL APPLICATION
GOOD EXPERIENCE PROVIDING SUPPORT TO END USER ON SITE AS WELL AS A CALL CENTER EXECUTIVE
HANDLING CALL ON PHONE, THROUGH REMOTE OR VISITING USERS DESK. ETC
PROVIDING SOLUTION TO END USER FOR THEIR DAY TODAY ISSUES, PROVIDING SOLUTION REMOTLY, ON SITE, AND THROUGH CALLING, WORKING IN A TEAM PROVIDING SOLUTION ON SERVER AND NETWORK LEVEL WITH THE HELP OF WINTEL TEAM AND NOC TEAM.. ETC.