Kamyle Anne Tisado

•Coordinated visitor flow, queue management, and crowd control to maintain a safe and seamless guest experience.
•Handle guest complaints with empathy and professionalism, ensuring timely resolution and high customer satisfaction.
•Trained and supported new team members on guest service standards and operational procedures.
•Collaborated with security, operations, housekeeping, and technical teams to resolve operational issues efficiently.
•Maintained high visitor satisfaction while meeting operational standards.
•Utilized VGS ticketing system and POS software to process admissions efficiently.

•Managed restaurant reservations using OpenTable and Opera PMS, ensuring accurate bookings and optimal table allocation.
•Processed POS transactions and supported daily sales audit by reconciling receipts and ensuring transaction accuracy.
•Collaborated with Front Office, Kitchen, Housekeeping, Engineering, and other
departments to ensure seamless restaurant operations.
•Maintained accurate reservation records and guest preferences to support personalized service.
•Prepared daily operational and inventory reports to support management decision-making.

•Welcomed and assisted visitors from diverse cultural backgrounds, delivering exceptional customer service and creating memorable guest experiences.
•Facilitated educational and interactive experiences by engaging visitors and explaining exhibit features.
•Collaborated with operations, security, and venue teams to support the smooth delivery of daily activities and high-profile events.
•Supported emergency response procedures and ensured compliance with safety
protocols.
•Recognized as Employee of the Month (March 2022) for outstanding customer service and operational excellence.

Part Time
•Conducted one-to-one online classes with international students.
•Managed daily schedules and maintained punctual attendance.
•Prepared lesson materials and monitored student records.
•Completed class reports and maintained accurate student records.
•Communicated professionally with parents and support teams.
•Worked independently in a remote environment while consistently meeting KPIs.

•Managed daily store operations and led the team during assigned shifts, assuming
full responsibility in the absence of the Store Manager.
•Supported the successful opening of multiple new Coffee Project branches by
assisting with store setup, staff training, and operational implementation.
•Supervised and coached team members to ensure compliance with company
service, food safety, and operational standards.
•Monitored stock levels, conducted regular inventory counts, and coordinated
purchase orders to maintain optimal inventory and minimize shortages.
•Awarded Barista of the Month twice in recognition of outstanding performance and commitment to operational excellence.

Assisted clients with travel planning, bookings and itinerary preparation.
Responded timely to customer inquiries through phone, email, and in person.
Prepared quotations, travel documents, and booking confirmations.
Coordinated with airlines, hotels, cruise lines, and travel partners.
Maintained accurate client records and reservation documentation.

Delivered exceptional guest service in a luxury hospitality environment,
maintaining the high standards of a Forbes Five-Star resort.
Assisted servers in the fine dining restaurant by preparing tables, serving food and
beverage, clearing course, and ensuring seamless dining experiences.
Supported banquet operations by setting up event venues, serving guests during
weddings, conferences, and special events, and efficiently breaking down
function spaces after events.
Worked effectively in a multicultural, fast-paced environment, demonstrating
teamwork, adaptability, and professionalism.