Senior Technical Service Coordinator
Endress+Hauser Indi
Total years of experience :6 years, 0 Months
Responsibilities:
• Enhanced Service Management Program (SMP) data integrity through precise order entry, detailed billing protocols in SAP and accurate documentation.
• Optimized AMC and calibration renewals through diligent regional monitoring, complemented by timely customer communications.
• Conducted in-depth quarterly service analyses by region to identify and address efficiency challenges, fostering a culture of continuous operational improvement.
• Demonstrated exceptional customer focus by promptly and positively responding to service requests, significantly improving customer experience and satisfaction.
• Mentored new trainees by providing expert guidance, facilitating their integration, and contributing to the development of a skilled service team.
Highlights:
• Earned a fast-track promotion within the 1st year due to exceptional performance.
• Led Salesforce - Field Service Lightning (FSL) implementation in May 2022.
• Regularly recognized with appreciation emails and awarded the "Stellar Award" for outstanding leadership and technical proficiency.
Responsibilities:
• Led quality assurance in manufacturing, ensuring power supply units met rigorous quality standards and regulations through vigilant monitoring.
• Executed comprehensive product testing, covering component, functionality, and performance stages, to guarantee reliability and efficiency of power supply units.
• Led defect analysis to pinpoint and resolve issues within power supply units, collaborating with teams for effective corrective measures.
• Documented all testing procedures, outcomes, and challenges meticulously, serving as a foundation for ongoing improvement and compliance efforts.
• Championed continuous improvement initiatives, refining testing processes to boost manufacturing efficiency and product quality.
• Enforced compliance with industry and regulatory standards, ensuring all power supply units met or exceeded customer expectations.
• Developed and delivered training to production staff on quality protocols.
• Internships and Industrial Trainings • Central Railway Loco Workshop, Mumbai (Jul 2016): Analyzed Diesel Electrical Loco Systems and implemented quality standards. • Supertech Instrumentation Services, Mumbai (Feb 2016): Received training and hands-on experience with PLC and SCADA systems. Certifications AUTOCAD Electrical Entrepreneurship Program National Service Scheme PLC and SCADA Student Council Member