Territory Sales Manager
MindNation
Total years of experience :14 years, 4 Months
1- Learn the MindNation sales process with a strong understanding of MindNation’s unique value proposition.
2- Identify ideal customer verticals, accounts, and contacts in order to start the sales process.
3- Present and sell MindNation products and services to current and potential customers through high volumes of phone calls and web-based presentations.
4- Follow up on leads and referrals resulting from Business Development Consultant and individual prospecting.
5- Maintain accurate account information and activity detail in the Customer Relationship Management system (CRM).
6- Serve existing accounts, obtain orders, and establish new accounts.
7- Plan and organize a daily work schedule to call on existing or potential sales targets.
8- Develop and present business cases to customers, demonstrating MindNation’s value and ability to meet customer business objectives.
9- Monitor competition and gather current marketplace information. (Including but not limited to pricing, products, delivery schedules, merchandising techniques, etc.).
10- Act as a beacon for industry standards, researching and reporting changes in products, services, and policy, and evaluating results.
11- Achieve the product sales objectives and territory turnover targets by promoting and selling a range of products and services to new and existing customers in accordance with MindNation’s strategy.
12- Identify new opportunities within the assigned territory based on potential in line with strategic product objectives.
13- Develop and maintain a territory call plan established around customer prioritization, product objectives, company annual sales targets, profit objectives, and individual territory targets.
14- Develop regular, positive, and consistent lines of communication with the Regional Sales Manager, Business Development Consultant, Customer Experience team, Marketing, Sales Operation, and other relevant interested parties within MindNation.
- Achieving growth and hitting sales targets by successfully managing the sales team.
- Designing and implementing a strategic sales plan that expands the company’s customer base and ensures its strong presence.
- Manage recruiting, objectives setting, coaching, motivating, and performance monitoring of sales representatives/supervisors.
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
- Present sales, revenue, and expenses reports and realistic forecasts to the management team.
- Identify emerging markets and market shifts while being fully aware of new products and competition status.
1- Achieve growth and hit sales targets by successfully managing the sales team.
2- Design and implement a strategic business plan that expands the company’s customer base and ensures its strong presence.
3- Own recruiting, objectives setting, coaching and performance monitoring of sales representatives.
4- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
5- Present sales, revenue, and expenses reports and realistic forecasts to the management team.
6- Managing organizational sales by developing a business plan that covers sales, revenue and expense controls.
7- Setting individual sales targets with the sales team.
8- Tracking sales goals and reporting results as necessary.
9- Overseeing the activities and performance of the sales team.
10- Coordinating with marketing on lead generation.
11- Developing the sales team through motivation, counseling and product knowledge education.
12- Understand ideal customers and how they relate to our products.
1- Provide the necessary skills and experience required to develop business in an increasingly diverse marketplace.
2- Provide the necessary guidance to other members of the team.
3- Set a clear mission and deploy strategies focused towards that mission.
4- Develop service procedures, policies and standards.
5- Establish the scope and needs of a given business development project.
6- Analyse statistics and compile accurate reports.
7- Recruit, mentor and develop sales agents and nurture an environment where they can excel through encouragement and empowerment.
8- Keep ahead of industry developments and apply best practices to areas of improvement.
9- Control resources and utilize assets to achieve qualitative and quantitative targets.
10- Adhere to and manage the approved budget.
11- Maintain an orderly workflow according to priorities.
12- Handle challenges and unexpected events that may come up in the course of conducting the business.
13- Set revenue goals and enact marketing strategies that enhance product sales.
14- Establish strong relationships with customers by coordinating efforts between them and your team members.
15- Drive the business revenue on a short-term and long-term basis by identifying potential clients and aiming to keep them as repeat customers.
16- Devise metrics to gauge both customer satisfaction and team members’ success in achieving set objectives.
1- Meeting and liaising with clients to discuss and identify their advertising requirements.
2- Working with agency colleagues to devise an advertising campaign that meets the client's brief and budget.
3- Presenting alongside agency colleagues (particularly the account manager), the campaign ideas and budget to the client.
4- Working with the account manager to brief media, creative and research staff and assisting with the formulation of marketing strategies.
5- Liaising with, and acting as the link between, the client and the advertising agency by maintaining regular contact with both.
6- Ensuring that communication flows effectively.
7- Negotiating with clients and agency staff about the details of campaigns.
8- Presenting creative work to clients for approval or modification.
9- Handling budgets, managing campaign costs and invoicing clients.
10- Writing client reports.
11- Monitoring the effectiveness of campaigns.
12- Undertaking administration tasks.
13- Arranging and attending meetings.
14- Making 'pitches' along with other agency staff, to try to win new business for the agency.
1 Present purchase offers to sellers for consideration.
2 Interview clients to determine what kinds of properties they are seeking.
3 Advise clients on market conditions, prices, mortgages, legal requirements and related matters.
4 Generate lists of properties that are compatible with buyers' needs and financial resources.
5 Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting.
6 Compare a property with similar properties that have recently sold to determine its competitive market price.
7 Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
8 Answer clients' questions regarding construction work, financing, maintenance, repairs, and appraisals.
9 Advise sellers on how to make homes more appealing to potential buyers.
1- Answer Incoming phone calls with average handling time of 6 minutes.
2-Perform routine billing related tasks, i.e. process checks and credit cards.
3- Answer purchase inquiries regarding pricing, space, bandwidth etc.
4- Transfer customers' calls to appropriate staff.
5- Delight customers, above and beyond the call of duty.
6- Knowledge of the customers needs.
7- Show empathy for the customers' situation.
8- Able to communicate clearly, both written and in speech.
9- Handle in the best interest of both customer and company.
10- Willing to build a long-term relationship with the customer.
1- Apply basic working knowledge of system, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
2- Work requires some judgment, but is performed primarily according to standard procedures with close supervision.
3- Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance.
4- May respond to customer inquires by referring them to published materials, secondary sources or more senior staff.
5- Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
6- Deliver and exceed customer-specified service levels for handle time.
7- Learn, understand, retain and regularly update and demonstrate product/process knowledge.
8- Track, document and retrieve information in call tracking database.
1- Answer Incoming phone calls with average handling time of 30 seconds only.
2- Answer phones and respond to customer requests.
3- Give customers right and accurate info.
4- Provide customers with the required telephone number for whatever firm, association, company, institution...etc.
5- keep the customer happy and satisfied with the speedy phone service.
6- transfer customers to the right phone extension if needed.
7- Building Rapport with customers and creating long term relationship with them.
(B+) Very good with an honor degree.
(C+) Good.
