Developer Support Engineer
Microsoft
Total years of experience :16 years, 8 Months
Deliver high quality service to Microsoft Enterprise customers
by solving complex technical problems and
helping to proactively prevent new issues.
Determine problem and narrow to a specific component while managing the customer’s expectations for resolution.
Apply expertise to resolve more than one issue at a time.
Collaborate across teams and technical product issues leveraging global resources as needed to
resolve customer issues.
Develop workshops for colleagues, aimed to help them ramp with new technology.
Attend weekly team conference calls to discuss top issues, open cases and information sharing practices.
Being innovative & passionate by providing solutions using the latest Microsoft technologies.
Develop workshops for customers and for colleagues.
Identify if customer problem is caused by product defect & if so make the product team aware
by filing a bug report or a design
change request.
Working on developing a big scaled web projects that is ranked from the top web portals in the middle east such :
http://www.otlob.com
http://www.yallakora.com
http://www.masrawy.com
Updating operating web portals through developing new back ends/interface (Front End)
using the latest technology and techniques such as, AJAX, JQuery, C#, HTML 5 and
CSS4
Otlob.com is a multi language web portal that is specialized in food delivering in more than 5 countries in the middle east, I have worked on this project since it was working in only one country and worked on fixing bugs and operating issues, upgrading the backend to latest technologies beside developing big projects on it like :
Pickup system to KSA portal so that the user can order the food and pick it up from the restaurant instead of getting it delivered and that resulted by increasing the amount of sales by 100%
Full reporting system to help the business team of identifying our users and tracking our orders and tracking the call center agents performance
Implementing a new project called ‘Short Number’ to make the users able to order without even browsing the website by calling a short number and then an agent knows through searching his number this user and start a process of ordering in a fast, reliable way
Integrating new solutions to users who are not registered to the portal to be able to make orders without forcing him to register on it first
Integrating new solutions to companies Intranet website to link it to our engine so that these companies employees can order through the website without having to go to our web portal
Developed a dynamic system where the user can place an order to Otlob.com just by sending a blank SMS to our short number, a call center agent will contact the user afterwards to take his order.
I've been work since 2008 as a freelancer, I've deployed from A to Z 17 web projects to medium/small business companies using :
1-ASP.NET
2-Sql Server 2005/2008
3-Ajax
4-Jquery
5-HTML5
Joined a Team of 5 who successfully built The Smart Vehicles.
Built a vehicle using the IntelCV system that was registered under as an intellectual
property
Created a new program that can track objects reading 2D bar codes using images from
any commercial camera
Designed and implemented the overall computer strategy of the project which included a
cybernetic system of intelligent control board system using commercial images
Made the mechatronics system mechanically and electrically capable through various
cybernetic techniques and tactics
Reported to the project manager, Dr. Ahmad Kaboudan, winner of ‘Man of the year 2008’
for Egypt - Developers.
participating in making marketing plans for a free social network website