Customer Service Representative
MPAC SPORTS
Total years of experience :7 years, 11 Months
MPAC SPORTS
Sales Administrator/Customer Service
• Answering customer issues by phone, in-person, email, and assigned portals.
• Responsible for all sales administration.
• Providing office support including dealing with clients.
• Keeping well-organized files and records of business activity.
• Keeping databases up to date.
• Interacting with clients either on the phone or in person.
• Answering phones and connecting calls to the relevant department.
• Following up on business communications.
• Collecting and inputting company data.
• Sending marketing communications.
• Liaising with sales and marketing teams in our USA office.
• Organizing events, presentations, client meetings, etc.
• Participating in office meetings and taking meeting minutes.
• Performing any other administrative tasks that are required.
Greet the customers and assist them in selecting the right product or services.
Wow customers by listening attentively to their needs.
Following and achieving department sales goals on monthly, quarterly and yearly basis.
Handle cash transactions between customers and the store.
Provide after sales services so as to create and maintain good relationships with new and existing customers.
Issue receipts, refunds, change to the customers correctly.
Receive and process payments according to standard procedures.
Ensure that the store display is in excellent condition at all times.
Know and represent the company as a skilled brand ambassador.
Entered accurate data into the system.
update records.
print files.
updated and maintained the system.