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Karlo Magbitang, Restaurant Manager

Karlo Magbitang

Restaurant Manager·Kcal Healthy Fastfood

United Arab Emirates

Bachelor's degree, Business Administration

Work experience

Total years of experience: 10 years, 2 months

Restaurant Manager

April 2025 - March 2026

Kcal Healthy Fastfood

Dubai, United Arab Emirates

April 2025 - March 2026

• Oversaw daily operations to ensure smooth service and a consistent, high-quality guest experience.
• Led, trained, and motivated staff to drive performance, engagement, and adherence to brand standards.
• Managed financial performance by monitoring sales, controlling costs, optimizing inventory, and reducing waste.
• Ensured compliance with food safety and hygiene standards while handling customer feedback and operational
planning.
• Collaborated with marketing teams to implement local marketing initiatives and drive brand visibility.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Area Manager

June 2023 - January 2025

Chocowa Coffee Shop LLC

Dubai, United Arab Emirates

June 2023 - January 2025

• Oversaw multi-branch operations (Chicking & Chocowa) under franchise ownership, ensuring consistent service
quality, operational efficiency, and full compliance with brand standards across all outlets.
• Drove sales performance by setting targets, analyzing financial reports, and managing online aggregators (Talabat,
Noon, Careem).
• Led, trained, and developed branch managers and teams through performance management and coaching.
• Conducted operational audits and managed social media marketing to strengthen brand visibility.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Manager

November 2021 - June 2023

Chicking New Al Bayan Restaurant LLC

Dubai, United Arab Emirates

November 2021 - June 2023

• Managed daily operations in a high-volume QSR environment, ensuring service efficiency and brand compliance.
• Led and supervised staff, improving team performance, productivity, and customer satisfaction scores.
• Controlled inventory and procurement to reduce shortages and minimize wastage.
• Handled customer complaints and service recovery, maintaining high satisfaction and retention rates.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant General Manager

January 2021 - October 2021

Domino’s Pizza

Santa Rosa, Philippines

January 2021 - October 2021

• Led end-to-end store operations as Key Holder/Store In-Charge, ensuring SOPs, KPIs, and HTA (Heightened Time
Awareness) standards were consistently met.
• Managed payment systems, inventory, food cost, labour cost, and delivery time performance.
• Oversaw recruitment, training, scheduling, performance management, and staff development.
• Ensured food safety compliance, OER audit readiness, and active upselling to maximize sales.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Store Manager

March 2018 - May 2020

Chicking Al Bayan Foods LLC

Dubai, United Arab Emirates

March 2018 - May 2020

• Managed end-to-end restaurant operations ensuring compliance with brand standards, SOPs, and food safety.
• Led and trained team members to achieve high performance and service consistency in a fast-paced QSR
environment.
• Drove sales growth and profitability by controlling food cost, labour cost, and KPIs.
• Oversaw delivery platforms (Talabat, Careem, Noon Food), handling complaints and ensuring smooth order fulfilment.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Assistant Store Manager

May 2017 - February 2018

Walter Mart Supermarket

Santa Rosa, Philippines

May 2017 - February 2018

• Led and supervised a team of 60-110 employees, ensuring consistent execution of operational and marketing
standards.
• Maintained 98% product availability through strong stock control, demand planning, and promotional execution.
• Reduced stock shortages by 15% by improving ordering processes and optimizing inventory turnover.
• Supported rollout of grocery delivery and in-store marketing initiatives across all locations.
Company industry:
Retail & Wholesale
Job role:
Management

Assistant Store Manager

May 2015 - April 2017

Chowking

Santa Rosa, Philippines

May 2015 - April 2017

• Certified in Service Quality and Sales & Marketing, ensuring consistent brand standards and customer experience.
• Implemented Quality Management System (QMS) standards and labour cost controls to improve operational
efficiency.
• Executed in-store marketing campaigns and promotional activities to drive sales growth.
• Managed dine-in and delivery channels, optimizing service flow to maximize revenue and customer satisfaction.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Education

Polytechnic University of the Philippines

January 2015

January 2015

Bachelor's degree, Business Administration

Philippines

Skills

Profit & Loss Management
Expert
Profit & Loss Management
Expert
Time management skills
Expert
Time management skills
Expert
Staff Training
Expert
Staff Training
Expert
Profit Analysis
Expert
Profit Analysis
Expert
Inventory Management
Expert
Inventory Management
Expert
Staff Leadership and Training
Expert
Staff Leadership and Training
Expert
Multi-Store Operation and Management
Expert
Multi-Store Operation and Management
Expert
Inventory and POS system
Expert
Inventory and POS system
Expert
Strong Communication and Problem Solving
Expert
Strong Communication and Problem Solving
Expert
COST CONTROL
Intermediate
COST CONTROL
Intermediate
BRANDING
Intermediate
BRANDING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
PROFIT AND LOSS P&L MANAGEMENT
Intermediate
PROFIT AND LOSS P&L MANAGEMENT
Intermediate
RESTAURANT OPERATION
Intermediate
RESTAURANT OPERATION
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
BRAND IDENTITY
Intermediate
BRAND IDENTITY
Intermediate
COST MANAGEMENT
Intermediate
COST MANAGEMENT
Intermediate
COST REDUCTION
Intermediate
COST REDUCTION
Intermediate
FINANCIAL ANALYSIS
Intermediate
FINANCIAL ANALYSIS
Intermediate
FOOD SAFETY AND SANITATION
Intermediate
FOOD SAFETY AND SANITATION
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

English

Expert

Tagalog

Native Speaker

Training and Certifications

Certifications
UAE Driving Licence — Light Vehicle (RTA)
Quality Services
Person In Charge Certification Level 1 (Merit)
Digital / Social Media Marketing
UAE Driving License
Person In Charge (PIC) Level 1 –
Drivers License
Jan 2024
Show credentials
Person-In-Charge Advance Certificate
Oct 2023
Show credentials