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Karma Al-Ajlani, Deputy General Manager Marketing/ Customer Experience, CRM, E-Commerce

Karma Al-Ajlani

Deputy General Manager Marketing/ Customer Experience, CRM, E-Commerce·Nissan Motor Corporation (KSA)

Saudi Arabia

Bachelor's degree, Marketing

Work experience

Total years of experience: 13 years, 5 months

Deputy General Manager Marketing/ Customer Experience, CRM, E-Commerce

March 2023 - Present

Nissan Motor Corporation (KSA)

Jeddah, Saudi Arabia

March 2023 - Present

Leading digital transformation, omnichannel customer experience, CRM, loyalty, WhatsApp for Business and e-commerce initiatives to drive customer engagement, retention, and business growth.

Company industry:
Automotive Manufacture
Job role:
Marketing and PR

Digital, Social Media and Marketing Communication Manager

December 2019 - March 2023

Nissan Motor Corporation (KSA)

Jeddah, Saudi Arabia

December 2019 - March 2023

Responsible for leading the brand’s digital strategy, social media presence, and integrated marketing communications to drive awareness, engagement, and customer acquisition.

Company industry:
Marketing
Job role:
Marketing and PR

Senior Digital Planner

October 2017 - December 2019

Starcom Mediavest Groupe

Jeddah, Saudi Arabia

October 2017 - December 2019

• Fully manage and accountable for the planning, implementation and delivery of all digital campaigns
• Planning and executing branding and tactical campaigns
• Currently working mostly on conversion campaigns (tactical) to drive traffic and generate sales
• A full understanding on KPIs and the impact of various digital touch points on client’s business and marketing strategies
• Ensure projects/campaigns are tracked and measured based on agreed KPIs and media efficiencies
• Monitor our campaigns and optimize to over-achieve on the clients’ KPIs
• Measuring the success of our campaigns and reporting the results to the clients while also providing recommendations and way forward
• Solid knowledge of research & website analytics tools
• Research findings and generating consumer insight that enables creative communication solutions
• Presenting and devising strategies to drive online traffic to our clients’ websites
• A solid knowledge of e-commerce and its effectiveness in creating awareness while also driving sales

Company industry:
Advertising
Job role:
Marketing and PR

Digital Media Planner

October 2015 - October 2017

Initiative

Jeddah, Saudi Arabia

October 2015 - October 2017

• IPA Foundation Certificate - Pass with distinction
• Plan and execute all digital plans for Americana, Bank Al Jazira, Punjabi Al Muhaidib & Rabea Tea
• Measure and report performance of all digital marketing campaigns
• Providing accurate reports and analysis to clients
• Contributing to social media engagement and brand awareness campaigns
• Keeping up to date with current digital trends
• Solid knowledge of research & website analytics tools

Company industry:
Advertising
Job role:
Marketing and PR

Co-Founder

January 2013 - January 2016

PartyLikeYolo

Jeddah, Saudi Arabia

January 2013 - January 2016

PartyLikeYolo is an online start-up organization that offers party supplies and a full customized event for any occasion. We basically plan events from A-Z. All customers have to do is just state their favorite theme for their occasion and we do the rest!
What makes us different from others is that we make sure to provide our customers with unique and high quality products and services at cheaper prices. We order our supplies from outside Saudi Arabia, mainly from the states. We also produce handmade products to ensure uniqness.

Company industry:
Project & Construction Planning
Job role:
Marketing and PR

Marketing Assistant

March 2013 - November 2014

Apotex Inc.

Jeddah, Saudi Arabia

March 2013 - November 2014

Main responsibilities:
-Daily sales update
-Obtaining Market share and Rankings monthly
-Partial packaging
-Research and presentations
-Handling all marketing inventories

Company industry:
Pharmaceutical Manufacturing
Job role:
Marketing and PR

Education

Lebanese American University

July 2012

July 2012

Bachelor's degree, Marketing

Lebanon

GPA (point): 3.2 out of 4

GPA (point): 3.2 out of 4

3 honor list awards to the dean's list
View attachment

Skills

Digital Media
Expert
Digital Media
Expert
Media
Expert
Media
Expert
Branding
Expert
Branding
Expert
Public Relations
Expert
Public Relations
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Digital Media Planning & Buying
Expert
Digital Media Planning & Buying
Expert
Teamwork
Expert
Teamwork
Expert
Managing Teams
Intermediate
Managing Teams
Intermediate
Digital Media
Expert
Digital Media
Expert
Media
Expert
Media
Expert
Branding
Expert
Branding
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Customer Insight
Expert
Customer Insight
Expert
Marketing Communications
Expert
Marketing Communications
Expert
E commerce
Expert
E commerce
Expert
Marketing ROI
Expert
Marketing ROI
Expert
Customer Driven
Expert
Customer Driven
Expert
Customer Experience
Expert
Customer Experience
Expert
Digital Innovation
Expert
Digital Innovation
Expert
Social Media Marketing
Expert
Social Media Marketing
Expert
Public Relations
Intermediate
Public Relations
Intermediate
SEO
Expert
SEO
Expert
Marketing
Expert
Marketing
Expert
Digital Strategy
Expert
Digital Strategy
Expert
Customer Experience Improvement
Expert
Customer Experience Improvement
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Loyalty Programs
Expert
Loyalty Programs
Expert

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
IPA Foundation Certificate – Pass with distinction
Dec 2016
Google AdWords Certified - Google Ads Fundamental
Google AdWords Certified - Google Ads Display
Google AdWords Certified - Google Ads Video

Hobbies and interests

Playing Basketball

I was part of the my school Basketball team ever since I was in 5th grade till I graduated from high school. I became the team's captain in 9th grade. I also joined a private club called Jaguars in Jeddah, Saudi Arabia in 2008 till late 2009. I then joined my university's varsity basketball team from late 2009 - 2012. Still currently playing basketball as a hobby.