Manager
Happy Buddies Domestic
Total years of experience :24 years, 4 Months
• Sourcing vendors negotiated contracts and implemented efective agreements to enhance operations.
• Led recruitment of staf, overseeing the hiring process and liaised with the company PRO ensuring compliance with legal and regulatory requirements.
• Played a key role in developing and implementing policy and procedures to streamline operations and eficiency.
• Acting as POA on behalf of the owner.
• Increased company revenue by strategically optimizing discount structures, resulting in improved profitability.
• Social media strategist responsible for planning, executing, and analyzing engaging campaigns across various platforms.
Sourcing vendors negotiated contracts and implemented
effective agreements to enhance operations.
Led recruitment of staff, overseeing the hiring process and
liaised with the company PRO ensuring compliance with legal
and regulatory requirements.
Played a key role in developing and implementing policy and
procedures to streamline operations and efficiency.
Acting as POA on behalf of the owner.
Increased company revenue by strategically optimizing
discount structures, resulting in improved profitability.
Social media strategist responsible for planning, executing, and
analyzing engaging campaigns across various platforms.
• Utilizing software such as MS Office, Google Drive, Revelation Pets and Zoho.
• Demonstrated exceptional client service by warmly greeting and welcoming clients, ensuring a positive first impression.
• Nurtured and established new and existing client relationships through effective in person interactions and proactive communication via WhatsApp.
• Proficient in promptly answering calls, while efficiently attending to various modes of communication to ensure effective and timely correspondence.
• Managed scheduling of meetings and orchestrated facility tours on behalf of management.
• Managed end to end accounts payable and receivable, ensuring accurate financial transactions and fostering positive relationships with vendors and clients.
• Reported directly to the Owner and Management.
• Utilizing software such as MS Ofice, Google Drive, Revelation Pets and Zoho.
• Demonstrated exceptional client service by warmly greeting and welcoming clients, ensuring a positive first impression.
• Nurtured and established new and existing client relationships through efective in person interactions and proactive communication via WhatsApp.
• Proficient in promptly answering calls, while eficiently attending to various modes of communication to ensure efective and timely correspondence.
• Managed scheduling of meetings and orchestrated facility tours on behalf of management.
• Managed end to end accounts payable and receivable, ensuring accurate financial transactions and fostering positive relationships with vendors and clients.
• Reported directly to the Owner and Management.
• Strategically planning and coordinating tasks to align with daily objectives.
*. Facilitating seamless communication between the team and manager to ensure effective information flow.
• Contributing to recruitment, training, development, and performance appraisal processes.
• Successfully achieving daily sales targets and Key Performance Indicators (KPIs).
• Overseeing opening and closing procedures for the store.
• Conducting daily and monthly reconciliations, including comprehensive banking reports.
• Actively participating in weekly regional area meetings to foster collaboration and alignment.
• Implementing visual merchandising strategies, including captivating window displays.
• Coordinating quarterly store stock take processes to maintain accurate inventory records.
• Strategically planning and coordinating tasks to align with daily objectives.
• Facilitating seamless communication between the team and manager to ensure efective information flow.
• Contributing to recruitment, training, development, and performance appraisal processes.
• Successfully achieving daily sales targets and Key Performance Indicators (KPIs).
• Overseeing opening and closing procedures for the store.
• Conducting daily and monthly reconciliations, including comprehensive banking reports.
• Actively participating in weekly regional area meetings to foster collaboration and alignment.
• Implementing visual merchandising strategies, including captivating window displays.
• Coordinating quarterly store stock take processes to maintain accurate inventory records.
• Delivering exceptional customer service experiences.
• Facilitating boarding processes by collaborating with ground personnel and flight crew for seamless operations.
• Excelling in a team-oriented environment while providing outstanding service to individuals from diverse cultures.
• Upholding consistently high standards in onboard services.
• Demonstrating strong leadership skills and actively engaging in mentoring.
• Commitment to sustaining operational excellence and efficiency.
My role at Emirates included but was not limited to the following duties -
• Delivering exceptional customer service experiences.
• Facilitating boarding processes by collaborating with ground personnel and flight crew for seamless operations.
• Excelling in a team-oriented environment while providing outstanding service to individuals from diverse cultures.