Ketan Deshmukh

IT Specialist at Al Amer Group

• Qatar - Doha
• My current job since September 2018

Senior System Administrator at Pavnai Info Solution

• India - Pune
• June 2016 to June 2018

Desktop Support:
Troubleshooting of operating systems Win 7, Win 8.1, Win 10.
Managing Software licenses
Troubleshooting of PC’s and Maintenance.
Planning, configuration & maintenance of local area network and troubleshooting.
Installation, configuration and troubleshooting of Software.
Configuration of network and/or standalone Printer’s & perform basic troubleshooting.
Server Support:
Planning for Datacenter (upto 16 servers).
Planning, Implementation and configuration of Domain Controller on Server 2012.
Creation of Domains, Active Directory Domains and Configuration.
Creation and Delegation of OU’s, Users, Computers, Groups and manage.
Creating of Group Policies and assigning the same as per process requirement.
Taking Backup on daily basis.
Checking event logs and troubleshooting if required.
Maintenance of Web application.
Implementation of SAP Business One server.
Antivirus and Security Support:
Planning, Implementation, Configuration & Maintenance of McAfee EPO.
Planning, Implementation, Configuration & Maintenance of SEPM.
Installation of AV on client system and updating on daily basis.
Planning, Implementation, Configuration & Maintenance of Seqrite Terminator UTM.
Creating and managing policies of firewall and configuring VPN

IT Executive at P N Gadgil Jewellers Pvt Ltd

• India - Pune
• September 2013 to June 2016

Desktop Support:
Installation of operating systems windows XP, Windows 7, Windows 8.
Migration of Windows XP Clients to Windows 7 client.
Troubleshooting and Maintenance of PC’s.
Configuration and troubleshooting of local area network.
Configuration of MS Outlook.
Installing antivirus on the systems & Updating on daily basis.
Configuration of network and/or standalone Printer’s &troubleshooting.
Server Support:
Planning, Implementation and configuration of Domain Controller on Server 2012.
Creation of Domains, Active Directory Domains and Configuration.
Creation and Delegation of OU’s, Users, Computers, Groups and manage.
Creating of Group Policies and assigning the same as per process requirement.
Planning, Implementation and configuration of Read Only Domain Controller (RODC).
Antivirus and Security Support:
Migration of Symantec End Point Protection Manager from Windows 7 to Server 2008.
Planning, Implementation, Maintenance and upgradation to SEPM 12.1.4
Planning, Implementation, Configuration & Maintenance of WatchGuard 5Series Firewall.
Configuration of Lease Line in firewall port.
Creating and managing policies of firewall.
Configuration of Watch Guard mobile VPN.

Associate at Accelya Kale Solutions Ltd

• India - Pune
• December 2011 to August 2013

Proactively monitor availability and performance of Applications and infrastructure
using key tools.
Effectively respond to Monitoring alerts, incident tickets, and email requests handles by NOC operations.
Perform application and web site troubleshooting to quickly resolve the issues as per documented
Procedures.
Ensure user tickets and monitoring alerts are handled per predefined SLA's for response time, updates and closure.
Escalate issues as needed to back line production operations teams or Engineering per documented
Procedures.
Handling communication and notification on major site issues to the company and executive
Management team.
Document resolution run books and standard operating procedures.
Always Ensure smooth hand offs between shifts.
Close coordination with all suppliers for quick restoration and periodic updates.
To follow-up with all stakeholders via phone and mail till fixing of any incident or changed management.
To keep the queue sizes to as low as possible to ensure minimum attention to reach and every customer complain and query.
Providing routine health check reports of all Network link, CPU, Physical, Memory etc. as per
requirement of higher management.

Desktop Support Engineer at Genpact India Ltd

• India - Hyderabad
• May 2010 to November 2011

Installation and troubleshooting of Windows OS (Win XP, Win Vista, Win7)
Installing and configuring computer hardware, software, network, printers and scanners; engaged in planning and undertaking scheduled maintenance upgrades
Installation and Upgradation of Antivirus
Providing support to end user’s systems including laptops, desktops, Mobile devices and applications.
Create and delete, Reset passwords for AD users and User Mailbox

Achievements : Awarded as Best Engineer of the year