khaled  Fathy Zaky, human resources manager assistant

khaled Fathy Zaky

human resources manager assistant

Jam3eia.com

Location
Kuwait - Al Kuwait
Education
Higher diploma, Food & Beverage
Experience
22 years, 3 Months

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Work Experience

Total years of experience :22 years, 3 Months

human resources manager assistant at Jam3eia.com
  • Kuwait - Al Jahra
  • My current job since March 2019

A delivery company for foodstuffs and consumables. 165 employees
Revolve around the recruitment and placement of employees; therefore, their job duties may range from screening job candidates and conducting interviews to performing background checks and providing orientation to new employees.

operations manager at Impatient Group
  • Kuwait - Al Kuwait
  • September 2018 to March 2019

Chine of the 9 Restaurants (Kuwaiti Cuisine, fast food, café & catering service

Food & Beverage Manager at Grand Majestic Hotel (Kuwait)
  • Kuwait - Al Kuwait
  • September 2017 to June 2018

4 Star Hotel, The hotel includes 187 Rooms, swimming pool & spa
- Main dining restaurants, cafe Bar,
- Conference room and wedding facilities

Played a key role in the establishment of Food & Beverage Department, from concept and design to the effective critical path management tool.

Job Summary
• Responsible for all food and beverage production and service.
• Directly supervise the Executive Chef, Beverage Manager, Restaurant Manager, etc.
• Plan and implement budgets.
• Hire, train and supervise subordinates and apply relevant marketing principles in introducing our restaurant outlets in the market.

Duties & Responsibilities:
• Develops an operating budget for each of the department’s revenue outlets; after approval, monitor
and takes corrective action as necessary to help assure that budget goals are attained

• Assures that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented

• Assures that all standard operating procedures for revenue and cost control are in place and
consistently utilized

• Helps plan and approves external and internal marketing and sales promotion activities for the food and beverage department

• Approves the menus proposed by the Executive Chef for all outlets and special events

• Establishes quantity and quality output standards for personnel in all positions within the department

• Researches new products and develops an analysis of the cost/profit benefits

• Develops and implements policies and procedures for food and beverage departments

• Monitors purchasing and receiving procedures for products and supplies to ensure proper quantity,
quality and price for all purchases

• Reviews new techniques for food preparation and presentation in a manner and variety to maximize
member and guest satisfaction and to minimize food costs administrators daily to help assure the highest level of member satisfaction at minimum cost
• Develops on-going professional development and training programs for food production
Addresses member and guest complaints and advises the General Manager about appropriate corrective actions taken.

food & Beverage manager at Dream of zanzibar EMERALD
  • Tanzania
  • July 2016 to August 2017

one Main dining restaurants
-5 a la carte restaurant different cuisine
- three conference room and wedding facilities
- Overseeing and coordinating of food and beverage operations with vast service areas - including four busy bars, a la carte restaurant, conference room.
-In charge of food and beverage budget, promotion activities and staff development/recruitment.
-Development of department standards and ethical
-Development and implementation food and beverage operation tools -S.O.P and checklist
-Appraising operations equipments and approving maintenance requirement
-working together with the chef to ensure quality and variety is observed.
-Ensuring members and staff interpret and implementate resort policy

Manager Hotels Business Support at keki inn LTD
  • February 2015 to April 2016

My overall responsibilities include the development of financial and operational standards . managing and recruiting of key team members and others. Preparing and executing strategies to maximise revenue for the hotel and to control costs.
To spearhead marketing activities for the hotel by promoting, advertising and selling of our products. These include accommodation, Excursions and tours services.Other duties in summary:
• Provide reports as required to the directors
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
• Propose and implement effective marketing strategies to maximise room occupancy levels
• Certifying that correct handling and maintaining of all soiled linen and ensure that every bedroom has the correct bedding and relevant number of towels by doing daily checks
• Act on Reported faults or damage in any of the bedrooms
• Overseeing accountable for all relevant product delivery and stock management (mainly, laundry, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
• Give direction on effective and efficient maintenance and use of all reception equipment and hotel systems,
.Ensure the staff Complete rotas for their team weekly; manage To coordinate all human resource duties including recruitment and Training of staff
Appraising the Hotel facility and ensuring its in overall good condition -Company secretary

Director of Food & Beverage in charge of the property during GM absence at  Royal Zanaibar Beach Resort
  • Tanzania
  • May 2012 to February 2015

As a Manager of Food & Beverage you are responsible for the short and long term planning and the management of the food & beverage operations in the front and back of house to achieve customer satisfaction and quality service while meeting / exceeding financial goals. The role involves managing and achieving of profit and quality for all food & beverage operations in the hotel, including restaurants, catering and banquet operations, and will include key responsibilities such as:
Maintain standards of food & beverage quality and guest service quality

Food & Beverage Manager at  THE GRAND HOTEL (Sharm El Sheikh)
  • Egypt - Sharm el Sheikh
  • May 2011 to March 2012

As a Manager of Food & Beverage you are responsible for the short and long term planning and the management of the food & beverage operations in the front and back of house to achieve customer satisfaction and quality service while meeting / exceeding financial goals. The role involves managing and achieving of profit and quality for all food & beverage operations in the hotel, including restaurants, catering and banquet operations, and will include key responsibilities such as:
Maintain standards of food & beverage quality and guest service quality
Coach, train and manage employees within the hotel's organization structure
Achieve budgeted revenues & expenses and maximize profitability related to the food & beverage department
Establish systems which monitor the achievement of departmental goals
Contribute to the profitability and guest satisfaction perception of other hotel departments
Implement & maintain local and national sales / marketing programs
Increase level of guest satisfaction by delivering of an improved product through employee development, job engineering and quality image

Food & Beverage Manager at RadissonBlu hotel (Sharm El Sheikh)
  • Egypt
  • May 2001 to November 2010

As a Manager of Food & Beverage you are responsible for the short and long term planning and the management of the food & beverage operations in the front and back of house to achieve customer satisfaction and quality service while meeting / exceeding financial goals. The role involves managing and achieving of profit and quality for all food & beverage operations in the hotel, including restaurants, catering and banquet operations, and will include key responsibilities such as:
Maintain standards of food & beverage quality and guest service quality
Coach, train and manage employees within the hotel's organization structure
Achieve budgeted revenues & expenses and maximize profitability related to the food & beverage department
Establish systems which monitor the achievement of departmental goals
Contribute to the profitability and guest satisfaction perception of other hotel departments
Implement & maintain local and national sales / marketing programs
Increase level of guest satisfaction by delivering of an improved product through employee development, job engineering and quality image

Education

Higher diploma, Food & Beverage
  • at international hotel association (E.G.O.T.H)
  • February 1989

Specialties & Skills

Restaurants
operations
Guest Service
Guest Satisfaction
Catering

Languages

English
Expert
Arabic
Native Speaker
Italian
Beginner
Swahili
Intermediate