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خالد الهذلول, Acting Manager — Operations, Compliance & Administrative Coordination

خالد الهذلول

Acting Manager — Operations, Compliance & Administrative Coordination·Gloria Inn

المملكة العربية السعودية

الثانوية العامة أو ما يعادلها, HIGH

الخبرة العملية

مجموع سنوات الخبرة: 12 سنوات, 1 أشهر

Acting Manager — Operations, Compliance & Administrative Coordination

يناير 2024 - حتى الآن

Gloria Inn

الرياض، المملكة العربية السعودية

يناير 2024 - حتى الآن

• Senior decision-maker on shift, accountable for end-to-end overnight operations,
daily revenue reconciliation, financial controls, and on-the-spot resolution of client
and supplier escalations.
• Own daily back-office reporting cycle: close revenue, audit transactions, post
charges, validate documentation, and deliver management-ready reports for the
next business day.
• Coordinate across departments (administration, security, housekeeping, supply) to
ensure smooth operations and compliance with internal SOPs and brand standards.
• Serve as the in-house enterprise-platform expert; trained and coached colleagues
on Oracle OPERA Cloud — covering reservations, billing, reporting, and audit
workflows.
• Front-line bilingual liaison for clients, partners, and walk-in visitors — handling
inquiries, complaints, and high-priority requests in both Arabic and English.
مجال الشركة:
الضيافة والسكن

Entry Data

يوليو 2019 - حتى الآن

Communication Technology Company

الرياض، المملكة العربية السعودية

وجدت هذه الوظيفة عبر بيت.كوم

يوليو 2019 - حتى الآن

• Efficiently entered and managed customer and account data, ensuring accuracy and adherence to deadlines.
• Conducted thorough research to gather necessary information for incomplete documents, enhancing overall data integrity.
• Utilized advanced data program techniques and procedures to streamline data entry processes, improving operational efficiency.
• Scanned and organized documents, ensuring easy access and retrieval for back-office operations.
• Demonstrated strong attention to detail and organizational skills, contributing to seamless hotel operations and administration.
• Collaborated with team members to optimize workflow and support the overall objectives of the operations department.
مجال الشركة:
التكنولوجيا الحيوية
الدور الوظيفي:
التسويق والعلاقات العامة

Acting Manager

يناير 2024 - يوليو 2025

GLORIA INN

الرياض، المملكة العربية السعودية

يناير 2024 - يوليو 2025

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
إدارية

Client & Visitor Relations Officer

سبتمبر 2017 - أغسطس 2019

Hyatt Regency

الرياض، المملكة العربية السعودية

سبتمبر 2017 - أغسطس 2019

• Front-line bilingual liaison for international corporate clients, VIPs, and walk-in
visitors of a global brand operating in Saudi Arabia — managed inquiries,
complaints, and special requests end-to-end.
• Coordinated cross-departmental requests through a multi-line PBX system, routing
matters to the right internal owners and following through until resolution.
• Applied brand SOPs and policies for booking management, escalations, and
complaint resolution — protecting client experience and revenue simultaneously.
• Built relationships with returning corporate accounts; flagged client-specific
preferences and pain points to senior team members so service was consistent
across visits.
مجال الشركة:
الضيافة والسكن

Front Office Reception

يناير 2017 - فبراير 2018

HAYATT REGENCY

الرياض، المملكة العربية السعودية

يناير 2017 - فبراير 2018

• Welcomed guests with a friendly demeanor, ensuring a seamless check-in and check-out experience.
• Addressed guest inquiries and requests promptly, enhancing overall satisfaction and loyalty.
• Handled phone communications efficiently, directing calls to appropriate departments to streamline operations.
• Managed and organized guest bookings and reservations, contributing to optimal occupancy rates.
• Utilized strong written and verbal communication skills to facilitate effective interactions with guests and team members.
• Maintained a clean and orderly workspace, promoting a professional environment that reflects hotel standards.
• Developed a keen understanding of hotel operations, preparing for a transition into an Operations Officer role.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Receptionist And Admin Staff

مايو 2016 - يوليو 2016

ALMENA

الرياض، المملكة العربية السعودية

مايو 2016 - يوليو 2016

• Completed a 3-month training program at Al Mina Hotel, honing skills in hotel operations and customer service.
• Gained hands-on experience in front desk operations, enhancing guest satisfaction through effective communication and problem-solving.
• Collaborated with diverse teams to streamline administrative processes and improve operational efficiency.
• Developed a strong understanding of back office functions, contributing to seamless hotel operations.
• Demonstrated adaptability and a commitment to excellence in a fast-paced hospitality environment.
• Eager to leverage training experience to transition into an Operations Officer and Back Office Administrator role.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Front Office Reception

يناير 2014 - مايو 2016

ARABIA COMPANY

الرياض، المملكة العربية السعودية

وجدت هذه الوظيفة عبر بيت.كوم

يناير 2014 - مايو 2016

• Managed incoming phone calls with professionalism, ensuring effective communication and timely forwarding to relevant departments.
• Maintained a positive and friendly demeanor, fostering a welcoming environment for guests and staff, even during peak operational hours.
• Assisted in various administrative and clerical tasks, streamlining office processes and enhancing overall efficiency.
• Developed strong organizational skills, contributing to smooth hotel operations and improved guest satisfaction.
• Collaborated with team members to support back-office functions, ensuring seamless coordination between front and back office activities.
• Demonstrated adaptability and problem-solving skills in a dynamic hospitality environment, aligning with the goals of an Operations Officer.
مجال الشركة:
التسويق
الدور الوظيفي:
التسويق والعلاقات العامة

Reception & Administrative Operations Supervisor

فبراير 2015 - أبريل 2016

Arabia Company

الرياض، المملكة العربية السعودية

فبراير 2015 - أبريل 2016

• Supervised front-of-house and administrative operations in a high-traffic corporate
environment; mentored junior staff and enforced consistent service standards.
• Managed scheduling, daily activity reports, and visitor flow; resolved conflicts and
escalations on the spot, protecting both productivity and stakeholder experience. HR records management, ministry
compliance reporting, renewal-deadline tracking
مجال الشركة:
النفط والغاز

التعليم

KING SALMAN

يناير 2020

يناير 2020

الثانوية العامة أو ما يعادلها، HIGH

المملكة العربية السعودية

HTMi — Hotel and Tourism Management Institute

مايو 2017

مايو 2017

دبلوم، International Hospitality &

المملكة العربية السعودية

Skills

Customer Service
Expert
Customer Service
Expert
Data Entry
Expert
Data Entry
Expert
Receptions
Expert
Receptions
Expert
BOOKING (RESOURCE PLANNING SOFTWARE)
Beginner
BOOKING (RESOURCE PLANNING SOFTWARE)
Beginner
COMMUNICATIONS
Beginner
COMMUNICATIONS
Beginner
DATA ENTRY
Beginner
DATA ENTRY
Beginner
DECISION MAKING
Beginner
DECISION MAKING
Beginner
HOTEL MANAGEMENT
Beginner
HOTEL MANAGEMENT
Beginner
INTERNAL AFFAIRS
Beginner
INTERNAL AFFAIRS
Beginner
LEADERSHIP
Beginner
LEADERSHIP
Beginner
MANAGEMENT
Beginner
MANAGEMENT
Beginner
SELF-MOTIVATION
Beginner
SELF-MOTIVATION
Beginner
Customer Service
Expert
Customer Service
Expert
Receptions
Expert
Receptions
Expert
COMPLIANCE REPORTING
Intermediate
COMPLIANCE REPORTING
Intermediate
CONTRACT MANAGEMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
END TO END ENCRYPTION
Intermediate
END TO END ENCRYPTION
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
LOBBYING
Intermediate
LOBBYING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PUBLIC RELATIONS
Intermediate
PUBLIC RELATIONS
Intermediate
REGULATORY COMPLIANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate

اللغات

الانجليزية

متمرّس

العربية

اللغة الأم

التدريب و الشهادات

الشهادات
A-Levels — Hospitality Management
التدريب
HOTEL MANGEMNT
ALHOKER
Jul 2016