Senior IT Manager
Atom Consultancy Services
Total years of experience :20 years, 10 Months
• Accountable for overseeing entire Corporate IT related Operations (24x7) like Strategy Planning for IT Activities, IT Infrastructure Management, Application Development, System and Network Administration
• Leading the System, Network Administrator & Helpdesk Team comprising of 6 members and involved in:
o IT Auditing, conducting risk analysis &reviews and suggesting action plans to the Management
o Establishing Incident Management procedures to address Security Incidents
o Monitoring & identifying the Incidents, responding to & containing the Incidents and implementing mitigating controls
• Formulating Corporate & Regional Level IT Budgets for Capital & Operational expenditure; designing, documenting, implementing & managing IT Policies, Information Security Policies and SOPs to maintain confidentiality, integrity and availability of information.
• understanding complex solutions and articulate clearly to clients.
• Understanding clients´ business requirements and interpret them back to SME´s to leverage ACS´s assets in order to produce a detailed response to meet these requirements
• Responsible for spearheading a gamut of tasks like:
o Installing, Configuring & Troubleshooting of Tape Drives, Backup Exec 11D & 2010
o Handling Backup & Restore Data in Tapes with Backup Exec 11D & 2010
o Translating Business Project Requirements into IT Solutions and designing/architecture as per the need
o Delivering cost-effective IT service & target 99.9% systems availability with agreed SLAs
o Developing & implementing IT Strategy in line with Corporate Strategy
• Managing & supporting:
o All Business Applications, POS & Dynamics Ax functionality
o Core IT Infrastructure Systems including Servers, Networks & Data Center Operations
o Asset Management, Network & Desktop Support Operations, negotiation and procurement of all IT Infrastructure & Services
o Procurement and Management of Software Licenses
o Vendor Management for Outsourced Services, drafting Service Level Agreements & ensuring delivery on agreed benchmarks
• Involved in:
o Maintaining AMC (Annual Maintain Contract) of Hardware and Operating Systems
o Configuring Active Directory, creating users and group and allotting permissions on resources such as File and Print Server
o Handling installation & configuration of client software like Oracle, Sybase, MS SQL, Emulator Software, Crystal Reports and Visual Studio as well as installing, configuring & troubleshooting VOIP Phones
o Facilitating Partition Management, scheduling & performing Backup / Restoration; ensuring Scheduled/Unscheduled Backups as per backup plan and restoration
o Monitoring Database usage, collecting performance statistics and tuning of Database
o Troubleshooting problems pertaining to File Server, Mail Server, Workstation, System Performance, Network Administration, Application Conflicts and System Bugs
• Involved in manpower planning, resource/skill building, its retention through motivation and goal/KRA setting; recruiting Manpower as per the IT Requirement and assigning day to day activities to the System & Network Administrators
Planning for IT Activities, IT Infrastructure Management, Application Development, System and Network Administration
• Leading the System, Network Administrator & Helpdesk Team comprising of 6 members and involved in:
o IT Auditing, conducting risk analysis &reviews and suggesting action plans to the Management
o Establishing Incident Management procedures to address Security Incidents
o Monitoring & identifying the Incidents, responding to & containing the Incidents and implementing mitigating controls
• Formulating Corporate & Regional Level IT Budgets for Capital & Operational expenditure; designing, documenting, implementing & managing IT Policies, Information Security Policies and SOPs to maintain confidentiality, integrity and availability of information
o Translating Business Project Requirements into IT Solutions and designing/architecture as per the need
o Delivering cost-effective IT service & target 99.9% systems availability with agreed SLAs
o Developing & implementing IT Strategy in line with Corporate Strategy
o Core IT Infrastructure Systems including Servers, Networks & Data Center Operations
o Define SOPS (Standard Operating Procedures) for smooth IT Operations.
o Developing, Maintaining, and ensuring compliance of all IT policies, processes, and strategies including: Backup & Recovery, Security, Change Management.
o Asset Management, Network & Desktop Support Operations, negotiation and procurement of all IT Infrastructure & Services
o Procurement and Management of Software Licenses
o Vendor Management for Outsourced Services, drafting Service Level Agreements & ensuring delivery on agreed benchmarks
• Involved in:
o Maintaining AMC (Annual Maintain Contract) of Hardware and Operating Systems
o Maintaining Corporate Domain, Hosting and Domain Control panel
o Configuring Active Directory, creating users and group and allotting permissions on resources such as File and Print Server
o Handling installation & configuration of client software like Oracle, Sybase, MS SQL, Emulator Software, Crystal Reports and Visual Studio as well as installing, configuring & troubleshooting VOIP Phones
o Facilitating Partition Management, scheduling & performing Backup / Restoration; ensuring Scheduled/Unscheduled Backups as per backup plan and restoration
o Monitoring and managing Firewalls, Network / Mail / Web / Database Servers
o Troubleshooting problems pertaining to File Server, Mail Server, Workstation, System Performance, Network Administration, Application Conflicts and System Bugs
• Handling Microsoft Dynamics AX 2009 Administration entailing setting-up users, creating users in Active Directory & importing Active Directory users in Microsoft Dynamics AX, assigning group & company accounts to the users, assigning permissions, permission levels & set log parameters
• Involved in manpower planning, resource/skill building, its retention through motivation and goal/KRA setting; recruiting Manpower as per the IT Requirement and assigning day to day activities to the System & Network Administrators
Notable Highlights:
• Pivotal in saving INR 25 Lakhs through innovative approaches such as Data Recovery
• Essayed a key role in overcoming ERP implementation challenges during the execution of projects
• Received best innovative thought award on account of Asset Management software development
Handling System, Network Administrator & Help Desk team.
Recruiting Manpower as per the IT Requirement
IT Auditing, conducting risk analysis, analysis reviews and suggesting action plans to the management
Establishing incident management procedures to address security incidents.
Monitoring & identify the incidents, respond to the incident, contain the incidents, identify and implement mitigating controls.
Manpower planning, resource/skill building, its retention through motivation, goal/KRA setting.
Assigning day to day activities to the system & network administrators
Preparing Corporate & Regional Level IT Budgets comprehensively for capital & operational expenditure, monitoring & controlling them.
Design, Document, Implement and Manage IT Policies, Information Security Policies and SOPs to maintain confidentiality, integrity and availability of information.
Addressing queries regarding the information System / Software & extending onsite support to the client including maintenance of hardware / software support.
Translating business project requirements into IT solution and designing/architecture as per the need.
Negotiation and Procurement of all IT Infrastructure and Services.
Procurement and management of software licenses
Vendor management for outsourced services. Drafting Service Level Agreements and ensuring delivery on the agreed benchmarks.
Managing and leading project team to drive deployment of several projects and process improvement strategy & methodology, ensuring maximum operational efficiency.
Delivering and implementing the project as per scheduled deadlines; extending post-implementation and maintenance support to the technical support team and client.
Analysing business needs and spearheading initiatives regarding establishment of IT infrastructure including procurement of hardware and software.
Maintaining AMC (Annual Maintain Contract) of Hardware and Operating Systems.
Configuring Active directory; creating users and group and allotting permissions on resources such as File and Print Server.
Handling installation and configuration of client software like Oracle, Sybase, MS SQL, Emulator Software, Crystal Reports and Visual Studio.
Microsoft Dynamics AX 2009 Administration: Setup Users, Creating users in Active Directory, Import Active directory users in Microsoft Dynamics AX, Assigning group & company accounts to the users, Assign Permissions, Permission Levels & Set Log Parameters.
Installing, Configuring & Troubleshooting of VOIP Phones
Handling Partition Management, scheduling & performing Backup / Restoration; ensuring scheduled/unscheduled Backups as per backup plan and restoration.
Allocating storage space for user in systems and maintaining logs on individual systems.
Monitoring database usage, collecting performance statistics and tuning of database.
Installation & configuration Microsoft Navision, LS Retail
3. First Flight Couriers Limited, Hyderabad --- From Mar '03 to Aug '05
System Administrator
Attainments
⇒ Major Assignments Handled:
o Microsoft Dynamics AX 2009 Administration: Setup Users, Creating users in Active Directory, Import Active directory users in Microsoft Dynamics AX, Assigning group & company accounts to the users, Assign Permissions, Permission Levels & Set Log Parameters.
o Handling entire regional & Corporate IT Operations, IT Asset, IT Projects & Infrastructure, Hardware & software Technical issues.
o Installing, Configuring & Troubleshooting of VOIP Phones
Master of Business Administration - IT - 2006 from University of Allahabad
Microsoft Certified System Administration
Bachelor of Computer Application - 2003 from MS University
Microsoft Certified Professioal
Post Graduate Diploma in Computer Application
Relation Data base Management System