Director of Operations
HospitALL (Pvt.) Ltd.
Total years of experience :20 years, 11 Months
Improved Financial health of the organization by 3X Revenue Growth in 16 months.
Increased user base to 5.7 million by closing Akhuwat Microfinance (Sales Lead) - telehealth services for their borrowers & families.
Renegotiated services contract with Netsol technologies with 100% financial impact on the bottom line.
Improved the Supply side of the business by onboarding business partners for improved services.
Managed a peaking employee turnover through retention strategies.
10X gain in conversions since Apr 2020.
Improved collaborations & PR campaigns for customer acquisition.
Improved customer support & after-sale feedback for retention.
Maintaining a 70% retention rate with repeat customers.
Loyalty program to engage more referrals & drive sales.
Optimized logistics contracts with 50% savings on delivery charges.
Setting up the department from the ground up with policies & procedures for Facilities Management Services.
Gained 2% (year-on-year) revenue growth through LinkedIn.
ISO 9001; 14001 & 45000 certifications in record duration.
Development of marketing collateral for the FM Service line.
Responsible for SAR. 1 Billion in bidding during the 8 months
Instrumental in finding the Technical co-founder to lead the development of the Edtech start-up.
Screened over 200 tutors and conducted an introductory session.
Finalized Tamkeen processing for the first round of funding.
Secured Saudi Aramco Approval for Safety within 7 months for a Facilities Management department.
Launched the new website for the organization with a focus on FM.
Developed a comprehensive company profile for the organization.
Developed & implemented Integrated Management Systems (IMS)
Managed internal C-level communication.
Improved Departmental efficiency by 50%
Developed strategy for 1% gain in market share for Facilities Management Services.
Achievements:
• Start-up entity established within 3 months of inception including all applicable licenses.
• Designed entire marketing collateral.
• Developed approach presentations for clients.
• Identified strategic partners to establish a strong foot-fold within KSA Market.
• Proposed a workable plan for diversification of the Holding company into tech-based platforms including a complete framework & total project feasibility.
• Hiring & training sales staff.
• Secured suppliers with 60 days’ credit.
Achievements:
• Managed a team of 6 directs reports and trained over 20 individuals in 6 years within the Business Development Department.
• Development of efficient Information Database System and implementing it to improve Business Development effectiveness “Business Development Information System - BDIS”.
• Improved System by 50%; decreasing lead time in development & submission of Registration & Pre-Qualification Documents and BD activities periodic reporting to the senior management.
• 100% Record on effectively meeting tight deadlines on all accords.
• Effective Business Development for International partner companies such as Nesma Havatek, Spacemaker, and Kaefer. Successfully prepared and implemented process and procedures for client registrations and pre-qualifications.
• Intelligently identified high-worth projects & developed strategy to intercept through comprehensive market research.
• Successfully developed an effective account management system for key accounts.
Projects:
• Tecnicas Reunidas - Fadhili Project:
Initiated the process for securing a temporary camp construction, O&M, catering & security provision contract with Tecnicas Reunidas for Fadhili Project. Secured a strategic partner from Spain to assist in the process. Developed MOU and a project based JV contract with the assistance of the legal team. Assisted estimations department during bid preparation phase, submittal and follow up negotiations.
• Schlumberger - Mobile Camp:
Initiated the process for securing a mobile camp “camp on wheels” project from Schlumberger for three well sites. Profile presentation, company registration & project prequalification was successfully completed. Convinced and sold the idea to the senior management for proceeding with such a non-conventional project as it presented a great scope for the future. The project was awarded to Nesma for 3 years.
• Business Development Department:
Setting up the Business Development Department from ground zero. Establishing a reporting system and ensuring its compliance. Established Business Development Information Systems “BDIS” the effectively reduced the lead-time by 80% for any pre-sales query. Presented Nesma Trading on various levels (Exhibitions and Events) and delivered countless presentations on behalf of the CEO to high level dignitaries. Prepared and submitted countless PQ for Saudi Aramco, Royal Commission, Ma’aden, Marafiq, Riyadh Metro ANM/BACS/FAST, SEC, Mobily, SABIC and etc., with a 90% success rate.
• Marketing Collateral:
In 6 years, launched two websites developed from ground up. Identified the vendors, negotiated the contracts and deliverables until project completion. Developed corporate presentation for the entire company and one for individual service line (15 in total). Developed the corporate brochure and corporate advertisements for the various publications.
Role:
Management Consultant; HR Recruitment & Planning; Business Development Process; Project Roll-Out Strategist, Market Research & Analysis.
Achievements:
• Managed a team of 125 individuals on direct company payroll including training, development and their personal grooming.
• Successful management of the business including all administrative matters, client management, sales and project operations.
• Exceeded Sales Targets for subsequent two years after inception.
• 300% increase in profitability in 2 Years.
• 100% Track Record for successfully Launching Toyota Brand on various new models launched over a period of 3 years through Outdoor Media & Creative Event Management.
• On-time & Successful Launch of Accu Chek, a Brand of Roche Pharmaceuticals, through Creative Outdoor Media.
• Successful in meeting targets for Merchandising Campaigns for Ufone GSM, a Semi Government Cellular Service Provider, and Engro Food, a leading Dairy Product Private Owned Company with 35% market share.
Client:
Indus Motor Company (Sole agent of Toyota Motor Corporation in Pakistan), Engro Foods, Ufone GSM, Roche Pharmaceuticals, National Defense University.
Job Description:
Strategy & Planning; Business Process Development.
Achievements:
Business Process Re-engineering to revive the company.
Strategically hire key personnel as part of restructuring to carry forward activities and responsibilities.
Job Description:
Relationship Management, Project Management, Business Development.
Achievements:
Increased Sales 400% in 6 Months through effective relationship management.
Increased & Diversified Sales Portfolio 200%.
Reduced project overheads considerably through effective project management.
Job Description:
Relationship Management, Project Management, Business Development.
Relationship Management.
Management & Marketing Consultant.
Relationship Management, New Client Development.
Managing Events for small sized organizations.
Having worked with leading organizations in the field of promotions.
Manage New and Existing Sales Accounts for a Full Service Advertising Agency.