Training Manager
Al Boom Marine
Total years of experience :14 years, 1 Months
Date 12 August 2013 - Current
• Training Manager
• Daily, weekly and monthly report updates
• Roster scheduling
• Visual merchandising
• Store layout/flow
• Opening and closing the store
• Greet customers and offer excellent customer service
• Encourage purchases of products and joining of membership cards.
• Assist customers with excellent product knowledge on all customer queries.
• Brand Knowledge: Rip curl, O'Neil, Oakley, Go Pro, Liquid Force, Hyper-lite, (Wakeboarding's top brand) North (Kite-boarding top brand) all these brands branch off into clothing, accessories, water-sports equipment, wetsuits, protection gear and other recreational equipment.
• Demonstrate and provide customer with all knowledge of product and warrantee.
• Cashier opening and closing duties as well as banking duties.
• Merchandise store according to the stores target market and top selling items.
• Maintain high sale records through constant hard work.
• Organize and tidy store at all times.
• Always be ready to assistant any customer with any need.
• Work as a team to help each other and achieve great customer service and monthly targets in the store.
• Customer Care Agent
• Sales Representative for British Gas
• Support and provide superior service via phones, e-mails and faxes as a receiver and caller
• Use questioning and listening skills that support effective telephone communication.
• Use an effective approach to handle special telephone tasks like call transfers, taking messages, callbacks, holds, interruptions, and unintentional disconnects.
• Understand the impact of attitude in handling calls professionally
• Effectively deal with job stress, angry callers, and upset customers
• Use the most appropriate way to communicate with different behavior types on the telephone.
• Apply the elements of building positive rapport with different types of customers over the phone.
• Apply the proper telephone etiquette to satisfy various customer situations.
• Apply appropriate actions to effectively control a telephone call.
African Excellence Marketing
Date December 2009 - August 2012 (Internship and Work Experience Employee)
• Sales Representative and Promo of non-alcoholic beverage ZARI Sparkling Grape Juice, produced by Rhebokskloof Wine Estate at Food Shows & Expo
• Consistently freelancing as Event Co-ordinator, Host, Operational Co-ordinator, Barman, Retail Sales Rep for a variety of high-profile events including 2010 World Cup, Fr Michael Lapsley's Book Launch, District Six Museum Fundraiser
• Usher, Administrative Assistant and Retail Assistant at Green Point Stadium Visitor Centre during 2010 selling promotional items and guiding tourists
• Sales Representative and Promo of non-alcoholic beverage ZARI Sparkling Grape Juice, produced by Rhebokskloof Wine Estate at Food Shows & Expo
• Consistently freelancing as Event Co-ordinator, Host, Operational Co-ordinator, Barman, Retail Sales Rep for a variety of high-profile events including 2010 World Cup, Fr Michael Lapsley’s Book Launch, District Six Museum Fundraiser
• Usher, Administrative Assistant and Retail Assistant at Green Point Stadium Visitor Centre during 2010 selling promotional items and guiding tourists
January 2012, Vega Brand School Creative Branding and Visual Communication
Reddam House College (Constantia, South Africa) Bachelors Pass - B Aggregate TERRITIARY