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Education First
Total years of experience :6 years, 0 Months
Summer Teacher and Activity Leader
Planned and taught English lessons and organised after-school activities for language school students.
Platform 3 is a unique fitness concept which steps away from the conventional membership based health clubs and brings an innovative appointment based approach to fitness.
My job was to create a marketing plan for the company, increase the brand awareness, update social media platforms and cover the reception while on annual leave.
Wintechnologies is an online marketing and customer relationship management company specializing in SEO, digital marketing solutions, affiliate marketing management and comprehensive customer retention services.
Vip Territory Manager
At Wintechnologies I was promoted to manage a team of five VIP relationship managers in addition to my previous duties. The new role included creating communication strategies, holding weekly meetings and reporting the team performance back to the Head of VIP. One of the new main focuses was to act as a right hand assistance to the Head of VIP. This included analyzing data, creating reports and project managing marketing campaigns (concept, design, budgets). I also supervised VIP customer support based in Cape Town. Due to a nature of the online casino business, the role required considerable use of discretion, diplomacy and judgment.
VIP Relationship Manager/Executive Host
My role was to retain and grow value in HNWIs for online casino customers through relationship building, account managing and acting as the face and voice of an online brand.
-Provided unparalleled customer service through various communication methods using targeted marketing
-Successfully organised and executed meet and greets using dinners, drinks and events
At Open Destinations I provided all around support to high-level management executives, specifically the CEO and CFO. The basic administrative duties involved diary management, greeting visitors, answering the telephone calls, managing expenses, conducting assignments and projects, receiving and distributing correspondence and mail, gathering information and compiling diverse reports for management. Other responsibilities and achievements:
-Planned, organized and arranged the CEO and CFO's travel itinerary including but not limited to ticket and hotel bookings, visa processing and other documentations related to the travel
-Duties of a receptionist
-Responsible for the upkeep and maintenance of the office and ensured that all office equipment and facilities were in working condition
-Responsible for maintaining and ordering stationery and grocery supplies for the department
-Used CRM system (Sage) to update client database
-A-Z of organizing conferences; calculated budgets, searched venues, correlated dates to suit all clients, finalized logistics, created invitations, prepared PowerPoint presentations, ordered event material
-Represented at travel industry exhibitions together with management
-Kept track of all HR related matters - sick and holiday records and introduced new staff members to company rules and policies
-Planned and managed office refurbishing and relocation
-Arranged annual office parties and dinners
● Developed training program for technical knowledge and customer service skills
● Drove overall improvements by implementing quality procedures, training deadlines and assessments
● Trained three successful business re-locations between large EMEA contact centres being the lead trainer for nearly 100 customer support agents
● Measured KPIs and implemented training accordingly
● Mentored agents after the training course was successfully passed
Specialised in Sociology, Intercultural Communication and Psychology
