Reservations and Ticketing Manager
TravelBuddy Corporation
Total years of experience :4 years, 3 Months
Assist clients in finding travel package deals for their needs
Giving answers to enquiries by clients and advising them accordingly regarding bookings and reservations
Getting information about areas of interest in order to target more clients in particular seasons
Create service contracts for group travel
Issue tickets for international and domestic flights
Develop and manage the ticketing operations which include managing the ticketing procedures and systems, event build, scheduling and supervising casual ticketing staff, sales reporting, financial reconciliation and ensuring superior customer service
Aid clients with reservation, transfers, changes, and cancellation of flights
Monitor and sort global distribution system (GDS) queues to maintain quality control
Stay educated on airline rules, regulations and current affairs
Process an immigration and visa assistance, passport documentation and transportation charter.
Secure new clients sales and retention through customer service provided
Assist customers who encounter problems in obtaining booking or operating self service equipment.
Provide training to all new employees for all policies and procedures
Supervise efficient working of sales associates
Collaborate with staff development
Provides clients with brochures and publications containing travel information
File and retrieve corporate documents, records and report
Plans a local/domestic itineraries for clients
Book local/domestic reservation for air travel, rail tickets, hotel and car rentals using Global Distribution System
Issue ticket for domestic flights
Calls and send emails in all local hotels and airlines for promo packages and contracted rates
Assist clients in finding travel package deals for their needs
Aid clients with reservation, transfers, changes, and cancellation
Process an immigration and visa assistance, passport documentation and transportation charter.
File and retrieve corporate documents, records and report
Graduated with Loyalty Award
La Consolacion College-Tanauan Year 2002-2006
Gonzales Elementary School Year 1996-2002