Credit Controller
MH ENTERPRISES
Total years of experience :20 years, 0 Months
Maintain proper accounts, keeping a daily check to record proper reconciliation with proper verification & resolving discrepancies.
Daily control on deposits (Cash & Cheques). With promptness and timely matching, processing of all payments received from customers directly/ Sales team & via bank statements.
Continued support to Sales Team with ensuring regular follow-up/ communication with customers, regular meetings, problem solving and sharing account reconciliations & details whenever needed.
Booking of all deductions (Rebates, Short paid invoices, Returns) made by customers subject to aligned Contracts, reconciling and properly reflection to the accounts.
Leading and managing the Order 2 Cash Team for MENA region.
•Regularly review a financial transactions, sales contracts and business practices. In addition to providing guidance for improvement,
•Identify revenue control risk and might develop and implement revenue control plans.
•Daily review and analysis of progress and actions for, overdue balances, reconciliation and allocations on portfolio of accounts.
•Rehabilitation of accounts prior to legal stage. Collect outstanding balances from nominated debtors including negotiating settlement payment. Follow up on Legal Cases.
•Register and allocate incoming payments to the appropriate debt collection files to accurately reconcile payments. Monthly/Weekly cash collections forecasts. Providing AR closing & management reporting.
Achievements
•Manage to reduce collection days from 95 days to 63 days in Jan 2017-2019, by constantly monitoring the Credit Control Cycle every 45 - 60 days
•Creation for a Collection Process, and providing excellent results based on collection forecasts.
Monitoring the Distributors AP and approving Distributor debit notes for payment.
•Preparing & Sending Monthly statements to Distributors & 3rd party customers. Checking the Bank Statements on a daily basis, and posting payments to the respective customer accounts
•Proactively communicating with the customer to resolve payment discrepancies, if there is a risk of overdue/customer block and develop measures to mitigate credit risk
•Tracking of monthly reconciliations of Receivables Statement & Invoice Payables. Monitoring the monthly sales to Distributors to ensure the overall exposure is within assigned limits
•Coordinating the Distributor claims with Customer service and after necessary inquiries giving approval for raising credit notes. Process Credit Extensions and Exceptional order release, once the document is approved
•Handle customer account refunds and Journal entries like reclassification, write offs, etc., as per Finance Policies. Timely communication with the Management team for blocked customers
Handling the Credit Control department. Develop and monitor key performance indicators (KPIs) for credit management and collections.
•Regulate and Negotiate on Contracts with clients for payment terms and methods
•Set up and review the credit limits of certain Key Account Customers. Resolve any queries, discrepancies regarding payment and discussing the required course of action with the team.
•Monitor collections performance levels and track the benefits associated with strategy changes
Involve and enable the team in the development of ideas to improve BAU procedures to aid efficiency and reduce complaint activity.
•Proactively develop, build and maintain flexible working partnerships to ensure the effective running of the team and business unit and wider CS teams.
•Achieving of targets set by the team manager.
•Help training function in the areas of coaching and development.
•Ensure workflow efficiency, customer service excellence, and quality assurance.
EDUCATION •CMA - completed Part 1
