Operation Associate
Dataflow group
مجموع سنوات الخبرة :7 years, 10 أشهر
-Searching for issuing authorities of documents assigned to me need to contact them-Handling pressure and ready for any urgent situation and tasks.
to make sure that the document is correct or not, searching online using browsing engine or google maps, in house or on the field looking for the issuing authority by many available methods.
-Explain my work over the phone or face to face to convince strange people to collaborate and build a channel with them.
-Planning and time management to get the job done. before the deadline.
-Reporting daily to who need the update from other departments or higher level. within the company.
-Paying attention to the details, being proactive.
-Traveled to Egypt for 4 monthes to carry on the company work to do a site visit all around Egypt for over 70 places.
Based in Amman, Jordan. International Youth Ambassadors Foundation (IYAF) is a non-profit organization that was founded by a group of youth influencer who strive to affect positive change in the youth and to help shape a better future through empowering them.
-Responsibilities:-
-Providing financial reports and interpreting financial information to managerial staff while recommending further courses of action.
-Advising on investment activities and provide strategies that the company should take
-Maintaining the financial health of the organization
- Handling various types of customer correspondences through inbound calls, outbound calls, Messages, multimedia channels, and/ or other ways of interactions in a professional and convivial manner while adhering to quality standard and service levels to maintain customer satisfaction.
-Promoting and maintaining vigorous and positive corporate image and identity during interactions with customers.
- Facilitating the interaction of Zain with its customers by answering customers enquires and resolving their problems through comprehensible guidance, recommending proper solution(s), and proposing adequate enlightenments in a timely and effective manner.
- Representing a sound understanding and consciousness of customers' enquiries, conflicts, perceptions, concerns and suggestions through deriving efficient reciprocal correspondences and sympathizing with customers without compromising on Zain's policies, standards and procedures.
- Contacting and transferring correspondences to concerned parties in order to resolve and follow up on customer enquiries and conflicts by following related policies and procedures.
- Conducting campaigns with various purposes such as research, customer satisfaction and retention ...etc, aiming at enhancing customer’s experience and their loyalty to Zain.
-Participating in the training of newly hired Customer Service Advisors, providing them with guidance and awareness regarding Zain’s policies, standards and procedures in general and the Customer Service Center in specific, as well as advising them about optimal service quality level that have to be followed to achieve high performance results.
- Promoting Zain’s current and new offers, products, and services by approaching customers in a professional manner, gaining their interest, and perceiving their preferences and necessities in order to provide them with the right offers that match their needs.
- Performing other duties related to the job as assigned by the direct supervisor
The Bachelor of Business Administration program will enable students to: -Select and apply appropriate quantitative and qualitative methodologies to analyze problems in a business context. -Develop creative and innovative solutions to real-world problems. -Develop leadership and organizational skills, working in teams toward common objectives. -Apply a variety of communication methods that are used in the business world in order to articulate and resolve business problems. -Situate business problems and appropriate solutions within their cultural and ethical contexts. Objectives: -Contribute to the accomplishment of the KTFBT mission -Provide the labor market with highly qualified graduates -Follow and the development and changes that happens in the business management field