Marketing Manager
Bahrain Development Bank
Total years of experience :17 years, 5 Months
• Responsible for creating, developing and implementing the corporate communications and marketing strategy and action plan for BDB Group products and services in coordination with the bank’s departments and stakeholders.
• Cultivating prestigious relationships with other SME support entities, Banking institutions, governing authorities along with PR and marketing agencies to manage a network of collaborative initiatives and partnerships in line with the bank’s strategy to support the Kingdom’s vision.
• Overlook planned initiatives of the team for Corporate advertising, media management, public relations, sponsorships, events, external & internal communication.
• Responsible for overseeing the planning, co-ordination, and implementation of all awareness and marketing campaigns of BDB internal and external events.
• Establishing key messaging channels for internal and external communications for easy flow of information and updates to align key messaging and activities in line with the market trends.
• Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
• Lead various projects/assignments from Marketing such as revamping the company’s corporate portal, preparing cardmember communications for new card payment options, creating a new design for Greeting E-cards and promote American Express Selects offers by utilizing our cardmember payment receipt as a communication channel.
• Perform a wide variety of executive secretarial and administrative duties as required by daily operations in the COO’s office.
• Make travel arrangements for the COO and maintain appointment schedules and calendars for the COO and arrange meetings and conferences.
• Help and assist customers and find solutions to their problems
• Arranging Expense vouchers for the COO and directors and manage to enter all credit and cash expenses into the Oracle system.
• Update A&P sheet and kept records with all LPOs, Mini MAPs and invoices issued during the year. Ensure that all projects are implemented within the agreed marketing budgets.
• Lead the updates required for the Portal in terms of employee news, latest announcements and staff offers.
• Using a variety of software packages to produce correspondence and documents, and maintain presentations, spreadsheets and databases.
• Devising and maintaining office systems, Booking rooms, Invoicing and looking after budgets.
• Arranging meetings, taking minutes and keeping notes.
• Responsible for office Expenses.
• Claiming and reporting office expenses to Dubai’s head office using the system through Oracle.
• Dealing with immigration in arranging visas for overseas visitors
• Helping new foreign staff in the following: Visas / Electricity connection / Telephone connection / CPR-Card / Gosi registration / ministry of work registration etc.
• Arranging Seminars and workshops for Oracle new products release.
• Paying all the office bills, Batelco/ Municipality/ GOSI/ Other bills
• Accommodating training sessions at the office, attendance and issuing certificates.
• Provide effective solutions to customers concerns and issues through efficient enquiries, analysis and actions using company standards and procedures.
• Take appropriate actions to customers’ needs including activating cards and accounts, sending account statements, reporting stolen cards or disputed amounts.
• Run enquiries on customer accounts including card status
• Discover fraud transaction
• Execute payments through the E-banking or telebanking.
• Persuading BBK’s call centre customers to join the al Hayrat service provided by the bank and selling them the certificates through the phone