Lana Haddad, key account manager sales

Lana Haddad

key account manager sales

Fahed Foods

Location
Qatar - Doha
Education
Bachelor's degree, Mass Media
Experience
16 years, 9 Months

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Work Experience

Total years of experience :16 years, 9 Months

key account manager sales at Fahed Foods
  • Qatar - Doha
  • My current job since March 2022

Build and maintain strong, long-term relationships with Horeca clients.
Act as the main point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
Develop and execute sales strategies to achieve revenue and sales targets within the Horeca sector.
Negotiate pricing, contracts, and terms to secure profitable deals.
Keep detailed records of client interactions, sales activities, and market trends. Attend any Food Exhibitions.

Food Service Sales Team Leader at Thimar Food Stuff
  • Qatar - Doha
  • October 2017 to August 2019

 Manage and guide Food Service Team.
 Train Sales Team on Company products, delegating tasks and help them to reach their targets.
 Resolving team market problems and Customers complaints.
 Keep Management updated on Team performance and achievement.
 Quote and implement all Hotels Tender
 Attend & assist in Food Exhibitions (Hospitality Qatar 2016, Food festival &Corporate Road show).

Food Service Sales Executive at Thimar Food Stuff
  • Qatar - Doha
  • May 2016 to October 2017

 Conducting Market research (Quantification)
 Manage Hotels Accounts, Source and locate potential new clients to increase the Company’s profit
 Promote company products, modify items upon client requirements to ensure client satisfaction
 Attend & assist in Food Exhibitions (Hospitality Qatar 2016, Food festival &Corporate Road show).

Sales Executive at Jana International
  • Qatar - Doha
  • January 2016 to May 2016

Accounts Management of existing clients (Restaurants and Hotels Accounts)
Promote company products and Monitor Client Satisfaction
Coordinate Transaction between company and existing clients/potential

Account Manager at Allied- My Book Qatar
  • Qatar - Doha
  • January 2015 to October 2015

Accounts Management of existing clients (Restaurants and Hotels Accounts)
Promote company products and Monitor Client Satisfaction
Coordinate Transaction between company and existing clients/potential

Sales Executive at Benina Food
  • Qatar - Doha
  • March 2014 to December 2014

Accounts Management of existing clients (Restaurants and Hotels Accounts)
Coordinate Transaction between company and existing clients/potential
Promote company products and prepare products orders weekly upon client’s requests
Monitor client satisfaction.

P.A to General Manager at Swiss-BelHotel
  • Qatar - Doha
  • January 2012 to February 2014

Act as a representative to the General Manager, delegating tasks to others as per his instruction and Handling Sponsor Properties from 2013 till 2014
Act as a liaison between the external or internal executives and managers also with clients, suppliers and other staff
Assisting Human Resources Department with recruitment, employee accommodation and payroll
Filter general information, inquiry, phone calls or invitations by redirecting or taking forward such contact as appropriate, preparing reports and presentations.

Senior Sales Executive / Sales and Marketing Coordinator at Swiss-BelHotel
  • Qatar - Doha
  • December 2010 to December 2011

Responsible for the hotel promotions, artwork projects, Collateral and Menu according to SBI standers, and handling thus hotel magazine advertising.
Coordinate F&B functions and Marketing promotions with all the departments
Liaising with designers and printers, organising photo shoots.
Assist the walk-in clients, listen to their requirements and present the hotel facilities.

Branch Manager at Mohamed El Sageer Beauty Center
  • Egypt - Cairo
  • December 2009 to September 2010

Taking appointments and handling cash, lending, petty expenses, product sales, customer service, attendance, vacations, complaints and Health & Safety guidelines in accordance with the Company’s standards and procedure
Provide a superior level of customer relation and promote the sales and service culture
Ensure the salon and all equipment’s remain clean and well kept
Restock the entire item in the store
Arrange the staff training in order to improve their skills & to satisfy the customer’s needs.
Attend the Manager’s monthly meeting
Weekly meeting with the salon staff.

Head Coordinator of Auto Loans - Sales Department at Credit Agricola Bank
  • Qatar - Doha
  • September 2006 to November 2009

Monitoring the work flow between Coordinators
Handle customer complaints and cancellation files
Reviewing the rejected files for further actions
Promoting facilities to fresh and existing customers.

Branch Manager at Aura Chake' Beauty Center
  • Lebanon - Beirut
  • July 2004 to May 2006

Handling cash, lending, petty expenses, product sales, customer service, attendance, vacations, complains and Health and Safety standards in accordance with the Company’s standards and procedure.
 Provides a superior level of customer relation and promotes the sales and service culture through coaching, guidance and staff motivation to achieve branch goals.
Conduct products inventory
Arrange the staff training to ensure that they are up to date with the new techniques, fashion trends and Salon products to improve their skills to satisfy the customer’s needs
Attend the yearly beauty exhibition to be updated with the new trends.

Education

Bachelor's degree, Mass Media
  • at October 6 University( not completed)
  • June 2001

Not graduate

High school or equivalent, literary section
  • at RAJAC Language School
  • June 1999

Specialties & Skills

Jupiter
Adobe Illustrator
Microsoft office

Languages

Arabic
Expert
English
Expert

Training and Certifications

A to Z Business Etiquette passage to professionalism (Training)
Training Institute:
Protocol & Etiquette Academic Center of Excellency
Date Attended:
January 2009
Successful Selling Strategies (Training)
Training Institute:
Starmanship & Associates
Date Attended:
April 2014