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Lana Haddad, key account manager sales

Lana Haddad

key account manager sales·Fahed Foods

Qatar

Bachelor's degree, Mass Media

Work experience

Total years of experience: 18 years, 11 months

key account manager sales

March 2022 - Present

Fahed Foods

Doha, Qatar

March 2022 - Present

Build and maintain strong, long-term relationships with Horeca clients.
Act as the main point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
Develop and execute sales strategies to achieve revenue and sales targets within the Horeca sector.
Negotiate pricing, contracts, and terms to secure profitable deals.
Keep detailed records of client interactions, sales activities, and market trends. Attend any Food Exhibitions.
Company industry:
FMCG
Job role:
Sales

Food Service Sales Team Leader

October 2017 - August 2019

Thimar Food Stuff

Doha, Qatar

October 2017 - August 2019

 Manage and guide Food Service Team.
 Train Sales Team on Company products, delegating tasks and help them to reach their targets.
 Resolving team market problems and Customers complaints.
 Keep Management updated on Team performance and achievement.
 Quote and implement all Hotels Tender
 Attend & assist in Food Exhibitions (Hospitality Qatar 2016, Food festival &Corporate Road show).
Company industry:
FMCG
Job role:
Sales

Food Service Sales Executive

May 2016 - October 2017

Thimar Food Stuff

Doha, Qatar

May 2016 - October 2017

 Conducting Market research (Quantification)
 Manage Hotels Accounts, Source and locate potential new clients to increase the Company’s profit
 Promote company products, modify items upon client requirements to ensure client satisfaction
 Attend & assist in Food Exhibitions (Hospitality Qatar 2016, Food festival &Corporate Road show).
Company industry:
FMCG
Job role:
Sales

Sales Executive

January 2016 - May 2016

Jana International

Doha, Qatar

January 2016 - May 2016

Accounts Management of existing clients (Restaurants and Hotels Accounts)
Promote company products and Monitor Client Satisfaction
Coordinate Transaction between company and existing clients/potential
Company industry:
FMCG
Job role:
Sales

Account Manager

January 2015 - October 2015

Allied- My Book Qatar

Doha, Qatar

January 2015 - October 2015

Accounts Management of existing clients (Restaurants and Hotels Accounts)
Promote company products and Monitor Client Satisfaction
Coordinate Transaction between company and existing clients/potential
Company industry:
Advertising
Job role:
Sales

Sales Executive

March 2014 - December 2014

Benina Food

Doha, Qatar

March 2014 - December 2014

Accounts Management of existing clients (Restaurants and Hotels Accounts)
Coordinate Transaction between company and existing clients/potential
Promote company products and prepare products orders weekly upon client’s requests
Monitor client satisfaction.
Company industry:
FMCG
Job role:
Sales

P.A to General Manager

January 2012 - February 2014

Swiss-BelHotel

Doha, Qatar

January 2012 - February 2014

Act as a representative to the General Manager, delegating tasks to others as per his instruction and Handling Sponsor Properties from 2013 till 2014
Act as a liaison between the external or internal executives and managers also with clients, suppliers and other staff
Assisting Human Resources Department with recruitment, employee accommodation and payroll
Filter general information, inquiry, phone calls or invitations by redirecting or taking forward such contact as appropriate, preparing reports and presentations.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Senior Sales Executive / Sales and Marketing Coordinator

December 2010 - December 2011

Swiss-BelHotel

Doha, Qatar

December 2010 - December 2011

Responsible for the hotel promotions, artwork projects, Collateral and Menu according to SBI standers, and handling thus hotel magazine advertising.
Coordinate F&B functions and Marketing promotions with all the departments
Liaising with designers and printers, organising photo shoots.
Assist the walk-in clients, listen to their requirements and present the hotel facilities.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Branch Manager

December 2009 - September 2010

Mohamed El Sageer Beauty Center

Cairo, Egypt

December 2009 - September 2010

Taking appointments and handling cash, lending, petty expenses, product sales, customer service, attendance, vacations, complaints and Health & Safety guidelines in accordance with the Company’s standards and procedure
Provide a superior level of customer relation and promote the sales and service culture
Ensure the salon and all equipment’s remain clean and well kept
Restock the entire item in the store
Arrange the staff training in order to improve their skills & to satisfy the customer’s needs.
Attend the Manager’s monthly meeting
Weekly meeting with the salon staff.
Company industry:
Other Business Support Services
Job role:
Beauty and Fashion

Head Coordinator of Auto Loans - Sales Department

September 2006 - November 2009

Credit Agricola Bank

Doha, Qatar

September 2006 - November 2009

Monitoring the work flow between Coordinators
Handle customer complaints and cancellation files
Reviewing the rejected files for further actions
Promoting facilities to fresh and existing customers.
Company industry:
Banking
Job role:
Banking

Branch Manager

July 2004 - May 2006

Aura Chake' Beauty Center

Beirut, Lebanon

July 2004 - May 2006

Handling cash, lending, petty expenses, product sales, customer service, attendance, vacations, complains and Health and Safety standards in accordance with the Company’s standards and procedure.
 Provides a superior level of customer relation and promotes the sales and service culture through coaching, guidance and staff motivation to achieve branch goals.
Conduct products inventory
Arrange the staff training to ensure that they are up to date with the new techniques, fashion trends and Salon products to improve their skills to satisfy the customer’s needs
Attend the yearly beauty exhibition to be updated with the new trends.
Company industry:
Other Business Support Services
Job role:
Beauty and Fashion

Education

October 6 University( not completed)

June 2001

June 2001

Bachelor's degree, Mass Media

Egypt

Not graduate

RAJAC Language School

June 1999

June 1999

High school or equivalent, literary section

Egypt

Skills

FBM

Expert

Opera

Expert

Jupiter

Expert

Adobe Illustrator

Expert

Oracle

Expert

Microsoft office

Expert

Adobe Photoshop

Expert

FBM

Expert

Opera

Expert

Jupiter

Expert

Adobe Illustrator

Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Training
A to Z Business Etiquette passage to professionalism
Protocol & Etiquette Academic Center of Excellency
Jan 2009
Successful Selling Strategies
Starmanship & Associates
Apr 2014