Lano Maref

As Client Coordinator at Skin Laundry Marina, I was responsible for delivering a seamless client experience by
managing front-of-house operations, appointment scheduling, and client communications. Leveraging my knowledge
of skincare and aesthetic treatments, I provided informed guidance on services and product recommendations. I also
supported daily administrative functions, including invoicing, payment processing, and end-of-day reporting.

Efficiently managed patient coordination, utilizingWhatsApp messagingto promptly respond to client
inquiries and arrange appointments, ensuring smooth and streamlined communication.
Assisted in developing personalized treatment plans for clients, ensuringtheir specific needs and goals were
met, resulting in high levels of patient satisfaction.
Oversaw day-to-day operations, coordinatingwith doctors and staff to ensure efficient clinic workflow and
exceptional patient care.
Acted as a liaison between clients and doctors, effectively communicating patient concerns, preferences, and
feedbackto facilitate optimal treatment outcomes.
Maintained clear and concise documentation of patient interactions and treatment plans, ensuring accurate
and up-to-date records forfuture reference.
Demonstrated strong organizational skills, effectively managing multiple tasks and priorities to ensure timely
and efficient delivery of services.
Fostered a positive and welcoming environment for clients, providing exceptional customer service and
addressing any concerns or issues promptly and professionally.
Diligently proofread all written communication, ensuring accuracy and clarity in all client interactions.

The My role was to
aid in operations, arrange and organise staff duties and assist clients spanningfrom the elites to royalty here in
Dubai. Professionalism and client confidentialitywas high importance whilst ensuring each day ran at maximum
efficiency.
Efficiently performed routine preparation tasks for clinicians, including deliveries, stock management, and
organizing the storage of samples and request forms.
Warmly greeted and booked patients for clinics, ensuring a positive and welcoming experience.
Utilized System One to schedule appointments accurately and efficiently, optimizing clinic workflow.
Actively participated as a chaperone during patient consultations, maintaining patient privacy and comfort.
Acted as a liaison between nurses, doctors, and other healthcare professionals, facilitating effective
communication and coordination of patient care.
Received comprehensive phlebotomy training, demonstrating a commitment to expanding skills and
contributing to the overall efficiency of the clinic.

Provided exceptional customer service, ensuring a positive shopping experience for customers.
Demonstrated extensive product knowledge across various luxury brands, including Miu Miu, Creed, Tom
Ford, Diptyque, Gucci, and Dior.
Exceeded sales targets consistently, showcasing strong sales and persuasion skills.
Built and maintained strong relationships with customers, fostering loyalty and repeat business.
Collaborated effectively with team members to ensure smooth operations and efficient customer service.
Handled cash transactions accurately and efficiently, maintaining a high level of professionalism.
Contributed to visual merchandising efforts, ensuring attractive and organized displays.
Proactively resolved customer inquiries and concerns, ensuring customer satisfaction.

Provided compassionate and personalized care to elderly patients, prioritizing their physical and emotional
well-being.
Assisted with personal hygiene, mental stimulation, and general well-being, ensuring a high standard of care
and improving the quality of life for patients.
Maintained accurate and thorough documentation of patient care, ensuring compliance with company
policies and guidelines.
Demonstrated professionalism and integrity in all interactions with patients, their families, and healthcare
professionals.
Collaborated effectively with a multidisciplinary team, fostering a supportive and collaborative environment to
meet the unique needs of each patient.
Acted in the best interest of patients, advocating for their rights and ensuring their safety and comfort at all
times.
Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations and ethical
standards.
Continuously updated knowledge and skills through ongoing training and professional development, staying
informed about best practices in elderly care.

Provided compassionate and high-quality care to young and elderly patients in the AMU ward at West
Middlesex Hospital - NHS, ensuring their comfort and well-being.
Shadowed healthcare assistants, gaining valuable insights into their roles and responsibilities, and developing
a strong understanding of patient care practices.
Demonstrated excellent interpersonal communication skills, effectively interacting with patients, their
families, and healthcare professionals to ensure clear and accurate information exchange.
Managed time efficiently, prioritizing tasks and responsibilities to meet the needs of patients and maintain a
smooth workflow in a fast-paced environment.
Maintained a professional and empathetic approach, ensuring patients felt supported and cared for during
their hospital stay.
Consistently adhered to hospital policies and procedures, ensuring the highest standards of patient safety
and confidentiality.
Actively participated in team meetings and training sessions, contributing to a collaborative and learning
oriented environment.
Demonstrated a strong commitment to personal and professional growth, seeking opportunities to expand
knowledge and skills in the healthcare field.

Provided exceptional customer service, ensuring a positive and memorable experience for all customers.
Assisted in the production of ice cream and served customers promptly and efficiently, maintaining a high
level of quality and satisfaction.
Handled cash and credit transactions accurately and efficiently, maintaining proper accounting of monies and
ensuring a smooth checkout process.
Organized and merchandised the store, creating an aesthetically appealing environment and ensuring easy
accessibility to products.
Maintained a clean and organized workspace, adhering to health and safety guidelines.
Collaborated effectively with team members to ensure smooth operations and efficient customer service.
Adapted quickly to changing customer needs and demands, providing personalized recommendations and
solutions.
Demonstrated strong attention to detail and accuracy in all tasks, minimizing errors and ensuring customer
satisfaction.

Processed cash and credit transactions accurately and efficiently, ensuring a seamless checkout experience
for customers.
Maintained a clean and organized sales floor, regularly updating pricing and arranging merchandise to
enhance the shopping experience.
Assisted customers in locating their desired products, providing excellent customer service and personalized
recommendations.
Managed phone calls and operated the front register, handling transactions with precision and
professionalism.
Restocked clothing and shoes promptly, ensuring availability and neat presentation of merchandise.
Demonstrated strong attention to detail in maintaining the cleanliness and organization of shelves and
clothing rails.
Communicated effectively with customers, colleagues, and management, using clear and concise language to
address inquiries and resolve issues.
Took initiative to learn and adapt to new tasks and responsibilities, contributing to a positive and efficient
work environment.