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هدير  زياد, موظف حجوزات

هدير زياد

موظف حجوزات·Rehlat aljenob

Iraq

Bachelor's degree, هندسة

Work experience

Total years of experience: 4 years, 1 months

موظف حجوزات

April 2025 - Present

Rehlat aljenob

Baghdad, Iraq Remote

April 2025 - Present

Company industry:
Travel Agency

Travel & Ticketing Specialist

May 2022 - March 2025

soth Star

Cankaya, Türkiye

May 2022 - March 2025

• Oversaw flight reservations and ticket issuance, leveraging Sabre and Amadeus systems for efficiency
• Executed ticket cancellations, modifications, and reissues, ensuring compliance with airline policies
• Supported customers in booking adjustments and fare inquiries, enhancing overall customer satisfaction
• Managed online bookings and addressed various travel-related requests, streamlining the booking process
• Delivered exceptional client support and travel assistance, fostering strong relationships and repeat business

Company industry:
Travel Agency

Education

جامعة كركوك

October 2020

October 2020

Bachelor's degree, هندسة

Iraq

Skills

AMADEUS CRS
Intermediate
AMADEUS CRS
Intermediate
BOOKING SALES
Intermediate
BOOKING SALES
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COMPLIANCE REPORTING
Intermediate
COMPLIANCE REPORTING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
FLIGHT CONTROL SYSTEMS
Intermediate
FLIGHT CONTROL SYSTEMS
Intermediate
ISSUE TRACKING
Intermediate
ISSUE TRACKING
Intermediate
RELIABILITY
Intermediate
RELIABILITY
Intermediate
SABRE COMPUTER SYSTEM
Intermediate
SABRE COMPUTER SYSTEM
Intermediate

Training and Certifications

Certifications
Galileo (Training Course)
Amadeus Booking System