Lauro Villas, Receptionist

Lauro Villas

Receptionist

Saudi Oger Limited assigned to King Abdullah University of Science and Technology

Location
Saudi Arabia - Jeddah
Education
Bachelor's degree, Management
Experience
8 years, 0 Months

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Work Experience

Total years of experience :8 years, 0 Months

Receptionist at Saudi Oger Limited assigned to King Abdullah University of Science and Technology
  • Saudi Arabia - Jeddah
  • June 2014 to February 2015

Answer telephone, screen and direct calls.
Greet all guests and direct them to the right department.
Monitor visitor access and maintain security awareness.
Monitor and maintain office equipment.
Control inventory relevant to reception area.
Tidy and maintain the reception area.
Organize conference, meeting rooms and facilities reservation.
Prepare correspondence and documents.
Attend to weekly receptionists meeting and prepare the minutes of meeting.
Prepare the monthly training calendar.
Receive and process payment.
Deal with queries from the managers and resident guests.
Attend to the needs of the residents.
Provide information to the guests.
Edit the forms related to reception.
Generate hourly guest report.
Prepare facilities duty supervisor report every end of the shift.
Assist the supervisor in preparation of staff schedule.
Answer e-mail queries.
Send daily update report to the next shift.
Handle the office supplies for all sports club sites.
Usher during company events.

Lead Sourcing Specialist at Alexander Mann Solutions
  • Philippines
  • February 2013 to October 2013

Execute and manage agreements between internal and external partners.
Develop key strategies to enhance relationship with customers.
Conducts phone interviews for IT related positions.
Attends to daily meeting headed by the US Internal Recruiters.
Provide leadership and support to all team members and project as required.
Generate daily reports and send to the US recruiters.
Endorse qualified candidates to our partners.
Monitor the daily output of my staff.
Coordinate with our Poland partners.
Analyze the grades of all our applicants from London.
Generate daily utilization report and send to our Poland partners.
Handle events calling.
Update weekly account status report.
Answer all email queries from candidates.

Associate, Recruitment at Emerson Electric Asia Limited, ROHQ
  • Philippines
  • October 2009 to February 2013

Conduct paper screening followed by phone and or personal interviews.
Attend to scheduled calibration HR meetings in line with the hiring process for each business lines.
Conduct job offer presentation and contract signing to selected candidates.
Get the salary details of the selected candidate and send it to Human Resources Manager for salary approval.
Update the candidate with the status of their medical examination and background check.
Check the calendar of the hiring managers, team leaders, supervisors and offshore counterparts for interview schedule.
Provide feedback to the candidates.
Update the status of the candidates in the recruitment database.
Liaise with 24 operations manager, 45 supervisors and 20 team leaders for their monthly requisitions.
Responsible for processing new applications received from on line portals, employee referrals, linked in, Facebook and others.
Part of the events team.

Custoner Service Representative at ICT Marketing Services, Inc
  • Philippines
  • April 2008 to October 2008

Attract customers by answering product and service information.
Maintain customer’s record by updating account information.
Resolve product or service problems by clarifying customer’s complaints.
Receive and process payment.
Analyze the history of the account.
Get the monthly financial statement of the customer.
Process customer adjustments if needed.
Determine if customer is eligible for payment arrangement.

Customer Service Associate at Logicall, Inc
  • Philippines
  • December 2005 to November 2007

Train the newly hired agents in the team.
Analyze the history of the account.
Update account information in the database.
Provide product and service information to customers.
Part of the events team.

Technical Support Representative at Mirof Resources, Inc
  • Philippines
  • January 2005 to July 2005

Analyze history of the accounts.
Answer all queries in a professional manner.
Educate customers with the new programs being offered.
Walk through the customers on how to use their mobile units.
Update customer account information in the database.

Education

Bachelor's degree, Management
  • at Saint Paul's Business School
  • March 2003

I took up Bachelor of Science in Commerce because it was my dreamed to work in multinational companies in Makati, Philippines.

Specialties & Skills

Customer Service
Receptions
Office Work

Languages

English
Expert

Memberships

Junior Management Consultant
  • Member
  • August 2002

Training and Certifications

Phone Etiquette (Training)
Training Institute:
Saudi Oger Limited
Date Attended:
July 2014
Duration:
5 hours
Health & Safety (Training)
Training Institute:
Saudi Oger Limited
Date Attended:
June 2014
Duration:
5 hours
Customer Service Orientation (Training)
Training Institute:
Saudi Oger Limited
Date Attended:
July 2005
Duration:
5 hours

Hobbies

  • I love to play chess, go to the mall, I also play ipad games, I sometimes read books if I have time